Written and verbal communication
What percentage of a message is received due to the content of the message? (25) a. 7% b. 33% c. 60% d. 97%
7%
Communication is based on __________. (24) a. 7% on content b. 5% on individual interpretation c. 25% on Noise d. 4% on dress
7% on content
Deadwood and verbosity should __________. (24) a. be avoided b. be replaced with more concise wording c. reflect the officer's state of mind when writing the report d. A and B are correct.
A and B are correct
Which of the following statements about using slang, jargon, and nonstandard abbreviations is true? (24) a. If used, abbreviations should be preceded by the full word with the abbreviation in parenthesis afterwards. b. Slang and jargon should only be used when being quoted for a purpose (like in a statement made by a suspect). c. Slang, jargon, and nonstandard abbreviations should never be used. d. A and B are correct.
A and B are correct
To qualify as a sentence, a group of words must __________. (24) a. begin with a capital letter and end with an appropriate punctuation mark b. contain both a subject and a predicate c. express a complete thought d. A sentence must meet all of the above criteria.
A sentence must meet all of the above criteria
An officer who is engaged in their own emotional internal dialogue may miss which of the following? (25) a. Important details being communicated b. Lethal warning cues c. Pre-attack messages from body language d. All of the above
All of the above
Select all the types of information that should be entered into the officer's field notebook. (24) a. Persons b. Vehicles c. Other property d. Date/times e. Location
All of the above
Which of the following is not an official use of a police report? (24) a. Basis for prosecution and defense b. Performance evaluations of officer c. Permanent record of facts, including statistical data and reference material d. All of the above are official uses of police reports.
All of the above are official uses of police reports
Which of the following is not a quality that can limit our ability to communicate effectively? (25) a. Ego b. Failure to value everyone c. Immaturity and insecurity d. All of the above can limit effective communication
All of the above can limit effective communication
Which of the following may result in escalation by the officer, even in the case of a minor call for service (like children playing basketball in the street)? (25) a. The officer's authoritarian thought process b. The officer's emotional intelligence issues, caused perhaps by depression, anger, fatigue, or worry c. The officer's weak communication skill set d. All of the above can result in escalation by the officer
All of the above can result in escalation by the officer
Why is it important for a peace officer's written communication to express complete thoughts? (24) a. Your written communication may be seen by a diverse audience including your agency, the criminal justice system, and even the public. b. Your written communication may serve as a source document for judicial and administrative proceedings. c. Your written communication will be one of the factors used to evaluate your competence as a police officer. d. All of the above reasons are correct.
All of the above reasons are correct
Commanding, self-confident, and likely to be respected and obeyed are words and phrases associated with the quality of being __________; however, the words autocrat, dictator, oppressive, and strict obedience are words associated with the quality of being __________. (25) a. authoritarian; authoritative b. authoritarian; disciplined c. authoritative; authoritarian d. authoritative; disciplined
Authoritative; authoritarian
While the communication principle of __________ states that people generally follow a credible, knowledgeable expert, the principle of __________ states that people prefer to say yes to people they favor. (25) a. authority; consistency b. authority; liking c. consistency; liking d. consistency; reciprocity
Authority; liking
Failing to make adequate eye contact can signal __________, whereas interrupting can signal that the person interrupting feels __________. (25) a. boredom; lack of engagement b. boredom; a sense of superiority c. exasperation; lack of engagement d. exasperation; a sense of superiority
Boredom; a sense of superiority
The exact location of an occurrence is important because including it will __________. (24) a. assist investigators b. associate the offense in case of future calls to the same location c. both A and B d. None of the above
Both A and B
__________ is an acronym to help you remember the details to include in the description of a vehicle. (24) a. CYMBAL b. RADAR c. VIN d. All of the above
CYMBAL
In a report if you write the information in the order of their occurrence this would be called __________. (24) a. Categorical b. Chronological c. Concise d. Coordination
Chronological
Building __________ by doing things like using the right emotion, right tone of voice, and positive body language will increase the __________. (25) a. connection; conviction rate b. connection; de-escalation process c. superiority; conviction rate d. connection; escalation process
Connection; de-escalation process
Law enforcement officers often have to communicate with people who are in __________, which means that they are in a __________ state of upset and disorganization characterized by an inability to cope with a situation using customary methods of problem solving. (25) a. crisis; prolonged b. crisis; temporary c. denial; prolonged d. denial; temporary
Crisis; temporary
__________ is the intellectually disciplined process of actively and skillfully conceptualizing, applying, analyzing, synthesizing, and/or evaluating information gathered from or generated by, observation, experience, reflection, reasoning, or communication, as a guide to belief and action. (25) a. Critical thinking b. Inferencing c. Hunches d. None of these
Critical thinking
If agency policy allows, it is recommended to __________ field notes once information from them has been transcribed to a report. (24) a. archive b. destroy c. digitize d. duplicate
Destroy
When describing people, places, and things, always be sure to note __________ features/marks. It can help to describe each thing in a __________ manner so that your descriptions are thorough. (24) a. distinguishing; subjective b. distinguishing; systematic c. subjective; distinguishing d. systematic; distinguishing
Distinguishing; systematic
Which of the following phrases can indicate appreciation of another person and their situation? (25) a. I hear and understand what you are saying. b. I respect you for sharing that; it took courage to tell me. c. Thanks for your input. I see where you are coming from. d. Each of these phrases can indicate appreciation of another person and their situation.
Each of these phrases can indicate appreciation of another person and their situation
Communication errors include letting your __________ control what you say and letting your __________ distract you from giving your full attention. (25) a. emotions; thinking b. emotions; training c. empathy; thinking d. empathy; training
Emotions; thinking
Unintentional __________ as a result of poor communication may result in a greater __________ than is necessary. (25) a. conflict; sentencing b. confusion; sentencing c. escalation; conflict d. escalation; sentencing
Escalation; conflict
One way to include a thorough description of suspects, victims, and witnesses in a field notebook is to describe them from __________. (24) a. head to toe b. left to right c. most important to least important details d. most obvious to least obvious details
Head to Toe
The four components of connection include what people see, what people feel, what people __________, and what people __________. (25) a. hear, understand b. hear, value c. perceive, understand d. understand, value
Hear, understand
Which of the following examples does not contain a double negative? (24) a. Nobody saw nothing. b. I can't hardly see the road in this fog. c. I won't tell them anything. d. All of the above contain double negatives.
I won't tell them anything
Three basic kinds of information necessary in police reports include __________. (24) a. Identification b. Narrative c. Elements of the offense d. Direction
Identification, Narrative and elements of the offense
Which of the following is an inappropriate response to an apology? (25) a. Accept it b. Acknowledge it c. Ignore it d. Thank them
Ignore it
Which of the following is not a component of communication? (25) a. Monolinguistic b. Nonverbal c. Paralinguistic d. Verbal
Monolinguistic
A(n) __________ is a person, place, object, quality, or concept; a(n) __________ expresses an act, occurrence, or mode of being. (24) a. adjective; adverb b. noun; adverb c. noun; verb d. verb; noun
Noun; verb
Which of the following active learning techniques fits these descriptors? (25) -Uses the phrase "Are you telling me..." -Hearing their own words repeated back may provide new perspective -Clarifies content and highlights issues stated by the person a. Emotional Labeling b. Paraphrasing c. "I" Messages d. Silence
Paraphrasing
Field notes are used for __________. (24) a. Preparing reports b. Making personal remarks c. Sketching d. Writing full reports
Preparing Reports
Using a person's name aids communication because names signify __________ and __________. (25) a. accountability; humanity b. accountability; respect c. recognition; respect d. All of the above are correct
Recognition; Respect
An issue with sentence fragments, run-on sentences, and misplaced modifiers is that they can __________. (24) a. express an incomplete thought b. lack adequate punctuation c. result in misinterpretation or misunderstanding d. all of the above
Result in misinterpretation or misunderstanding
A __________ is two or more sentences mistakenly combined into one; a __________ is a group of words that expresses an incomplete thought. (24) a. incomplete sentence; sentence fragment b. run-on sentence; sentence fragment c. sentence fragment; incomplete sentence d. sentence fragment; run-on sentence
Run-on sentence; sentence fragment
A __________ is a group of words that is only a piece of a complete sentence. Pieces of important information are left out of the sentence. (25) a. complete sentence b. sub-category c. detailed scheme d. sentence fragment
Sentence fragment
Communication is an important professional __________. (25) a. Mindset b. Strength c. Talent d. Skill
Skill
Which of the following is not one of the eight essential criteria of a good police report? (24) a. Concise b. Grammatically correct and correct spelling c. Subjective d. All of the above are from the eight essential criteria of a good police report.
Subjective
Since 3 or 4 good questions (coupled with active listening) are often enough to gain control of a situation and de-escalate hostility, attempting to influence by __________ is not nearly as effective as by __________. (25) a. emotion; telling b. force; telling c. telling; asking d. telling; emotion
Telling; asking
During an interaction, whose body language should the officer pay attention to? (25) a. The body language of any people nearby b. The body language of the person the officer is talking to c. The officer's own body language d. The officer should pay attention to all of the above
The officer should pay attention to all of the above
Communication is __________. (25) a. a suggestion b. the nonverbal intention c. the transfer of meaning d. mental pictures
The transfer of meaning
Which of the following is not a use of field notes? (24) a. They provide the basis for reports. b. They provide greater accuracy than memory alone. c. They reduce the need to re-contact parties involved. d. They substitute for probable cause or reasonable suspicion.
They substitute for probable cause or reasonable suspicion
Being __________ can lead officers to __________ interactions poorly. (25) a. emotionally intelligent; begin b. emotionally intelligent; document c. tired; begin d. tired; document
Tired; begin
Which of the following does not complete one of the five Universal Truths? All people want to be __________. (25) a. given options rather than threats b. told why they are being asked to do something c. told why they should comply with the requests presented to them d. All of the above
Told why they should comply with the requests presented to them
Apologizing is not a sign of __________. (25) a. good character b. maturity c. self confidence d. weakness
Weakness
Chronological reports organize information by __________. (24) a. when each thing happened b. where each thing happened c. who did each thing d. why each thing happened
When each thing happened
When might passive voice be necessary? (24) a. When the actor (who performed the action) is not known b. When the events of the sentence occurred in the past c. When the sentence needs to be clear and strong d. All of the above may necessitate the use of passive voice.
When the actor (who performed the action) is not known
Which of the following is not one of the categories of questions that field notes that will be used to complete a report should answer? (24) a. How? b. Which? c. Who? d. Why?
Which?
Which of the following is not a component of paralinguistic communication? (25) a. Inflection, rate, and pitch b. Timing and hesitation c. Voice and tone d. Word choice
Word choice
Which of the following is not a benefit of paraphrasing? (25) a. You can adjust the message to help it fit the narrative that works best for you. b. You can clarify ideas and correct misunderstandings for yourself, the person you are speaking to, and the people nearby. c. You can help make the other person a better listener since people listen carefully to their own point of view. d. All of the above are benefits of paraphrasing.
You can adjust the message to help it fit the narrative that works best for you
Select all common types of police reports. (24) a. Arrest reports b. Incident reports c. Offense reports d. Supplemental reports
all of the above
Active listening, which requires full concentration, understanding, responding, and remembering, is __________ reflective listening, where the listener __________ what they have heard to confirm understanding. (25) a. more than; asks about b. more than; repeats back c. synonymous to; asks about d. synonymous to; repeats back
more than; repeats back
A __________ is a group of words that expresses a complete thought. (25) a. sentence b. category c. scheme d. fragment
sentence