Written and verbal communication

What percentage of a message is received due to the content of the message? (25) a. 7% b. 33% c. 60% d. 97%

7%

Communication is based on __________. (24) a. 7% on content b. 5% on individual interpretation c. 25% on Noise d. 4% on dress

7% on content

Deadwood and verbosity should __________. (24) a. be avoided b. be replaced with more concise wording c. reflect the officer's state of mind when writing the report d. A and B are correct.

A and B are correct

Which of the following statements about using slang, jargon, and nonstandard abbreviations is true? (24) a. If used, abbreviations should be preceded by the full word with the abbreviation in parenthesis afterwards. b. Slang and jargon should only be used when being quoted for a purpose (like in a statement made by a suspect). c. Slang, jargon, and nonstandard abbreviations should never be used. d. A and B are correct.

A and B are correct

To qualify as a sentence, a group of words must __________. (24) a. begin with a capital letter and end with an appropriate punctuation mark b. contain both a subject and a predicate c. express a complete thought d. A sentence must meet all of the above criteria.

A sentence must meet all of the above criteria

An officer who is engaged in their own emotional internal dialogue may miss which of the following? (25) a. Important details being communicated b. Lethal warning cues c. Pre-attack messages from body language d. All of the above

All of the above

Select all the types of information that should be entered into the officer's field notebook. (24) a. Persons b. Vehicles c. Other property d. Date/times e. Location

All of the above

Which of the following is not an official use of a police report? (24) a. Basis for prosecution and defense b. Performance evaluations of officer c. Permanent record of facts, including statistical data and reference material d. All of the above are official uses of police reports.

All of the above are official uses of police reports

Which of the following is not a quality that can limit our ability to communicate effectively? (25) a. Ego b. Failure to value everyone c. Immaturity and insecurity d. All of the above can limit effective communication

All of the above can limit effective communication

Which of the following may result in escalation by the officer, even in the case of a minor call for service (like children playing basketball in the street)? (25) a. The officer's authoritarian thought process b. The officer's emotional intelligence issues, caused perhaps by depression, anger, fatigue, or worry c. The officer's weak communication skill set d. All of the above can result in escalation by the officer

All of the above can result in escalation by the officer

Why is it important for a peace officer's written communication to express complete thoughts? (24) a. Your written communication may be seen by a diverse audience including your agency, the criminal justice system, and even the public. b. Your written communication may serve as a source document for judicial and administrative proceedings. c. Your written communication will be one of the factors used to evaluate your competence as a police officer. d. All of the above reasons are correct.

All of the above reasons are correct

Commanding, self-confident, and likely to be respected and obeyed are words and phrases associated with the quality of being __________; however, the words autocrat, dictator, oppressive, and strict obedience are words associated with the quality of being __________. (25) a. authoritarian; authoritative b. authoritarian; disciplined c. authoritative; authoritarian d. authoritative; disciplined

Authoritative; authoritarian

While the communication principle of __________ states that people generally follow a credible, knowledgeable expert, the principle of __________ states that people prefer to say yes to people they favor. (25) a. authority; consistency b. authority; liking c. consistency; liking d. consistency; reciprocity

Authority; liking

Failing to make adequate eye contact can signal __________, whereas interrupting can signal that the person interrupting feels __________. (25) a. boredom; lack of engagement b. boredom; a sense of superiority c. exasperation; lack of engagement d. exasperation; a sense of superiority

Boredom; a sense of superiority

The exact location of an occurrence is important because including it will __________. (24) a. assist investigators b. associate the offense in case of future calls to the same location c. both A and B d. None of the above

Both A and B

__________ is an acronym to help you remember the details to include in the description of a vehicle. (24) a. CYMBAL b. RADAR c. VIN d. All of the above

CYMBAL

In a report if you write the information in the order of their occurrence this would be called __________. (24) a. Categorical b. Chronological c. Concise d. Coordination

Chronological

Building __________ by doing things like using the right emotion, right tone of voice, and positive body language will increase the __________. (25) a. connection; conviction rate b. connection; de-escalation process c. superiority; conviction rate d. connection; escalation process

Connection; de-escalation process

Law enforcement officers often have to communicate with people who are in __________, which means that they are in a __________ state of upset and disorganization characterized by an inability to cope with a situation using customary methods of problem solving. (25) a. crisis; prolonged b. crisis; temporary c. denial; prolonged d. denial; temporary

Crisis; temporary

__________ is the intellectually disciplined process of actively and skillfully conceptualizing, applying, analyzing, synthesizing, and/or evaluating information gathered from or generated by, observation, experience, reflection, reasoning, or communication, as a guide to belief and action. (25) a. Critical thinking b. Inferencing c. Hunches d. None of these

Critical thinking

If agency policy allows, it is recommended to __________ field notes once information from them has been transcribed to a report. (24) a. archive b. destroy c. digitize d. duplicate

Destroy

When describing people, places, and things, always be sure to note __________ features/marks. It can help to describe each thing in a __________ manner so that your descriptions are thorough. (24) a. distinguishing; subjective b. distinguishing; systematic c. subjective; distinguishing d. systematic; distinguishing

Distinguishing; systematic

Which of the following phrases can indicate appreciation of another person and their situation? (25) a. I hear and understand what you are saying. b. I respect you for sharing that; it took courage to tell me. c. Thanks for your input. I see where you are coming from. d. Each of these phrases can indicate appreciation of another person and their situation.

Each of these phrases can indicate appreciation of another person and their situation

Communication errors include letting your __________ control what you say and letting your __________ distract you from giving your full attention. (25) a. emotions; thinking b. emotions; training c. empathy; thinking d. empathy; training

Emotions; thinking

Unintentional __________ as a result of poor communication may result in a greater __________ than is necessary. (25) a. conflict; sentencing b. confusion; sentencing c. escalation; conflict d. escalation; sentencing

Escalation; conflict

One way to include a thorough description of suspects, victims, and witnesses in a field notebook is to describe them from __________. (24) a. head to toe b. left to right c. most important to least important details d. most obvious to least obvious details

Head to Toe

The four components of connection include what people see, what people feel, what people __________, and what people __________. (25) a. hear, understand b. hear, value c. perceive, understand d. understand, value

Hear, understand

Which of the following examples does not contain a double negative? (24) a. Nobody saw nothing. b. I can't hardly see the road in this fog. c. I won't tell them anything. d. All of the above contain double negatives.

I won't tell them anything

Three basic kinds of information necessary in police reports include __________. (24) a. Identification b. Narrative c. Elements of the offense d. Direction

Identification, Narrative and elements of the offense

Which of the following is an inappropriate response to an apology? (25) a. Accept it b. Acknowledge it c. Ignore it d. Thank them

Ignore it

Which of the following is not a component of communication? (25) a. Monolinguistic b. Nonverbal c. Paralinguistic d. Verbal

Monolinguistic

A(n) __________ is a person, place, object, quality, or concept; a(n) __________ expresses an act, occurrence, or mode of being. (24) a. adjective; adverb b. noun; adverb c. noun; verb d. verb; noun

Noun; verb

Which of the following active learning techniques fits these descriptors? (25) -Uses the phrase "Are you telling me..." -Hearing their own words repeated back may provide new perspective -Clarifies content and highlights issues stated by the person a. Emotional Labeling b. Paraphrasing c. "I" Messages d. Silence

Paraphrasing

Field notes are used for __________. (24) a. Preparing reports b. Making personal remarks c. Sketching d. Writing full reports

Preparing Reports

Using a person's name aids communication because names signify __________ and __________. (25) a. accountability; humanity b. accountability; respect c. recognition; respect d. All of the above are correct

Recognition; Respect

An issue with sentence fragments, run-on sentences, and misplaced modifiers is that they can __________. (24) a. express an incomplete thought b. lack adequate punctuation c. result in misinterpretation or misunderstanding d. all of the above

Result in misinterpretation or misunderstanding

A __________ is two or more sentences mistakenly combined into one; a __________ is a group of words that expresses an incomplete thought. (24) a. incomplete sentence; sentence fragment b. run-on sentence; sentence fragment c. sentence fragment; incomplete sentence d. sentence fragment; run-on sentence

Run-on sentence; sentence fragment

A __________ is a group of words that is only a piece of a complete sentence. Pieces of important information are left out of the sentence. (25) a. complete sentence b. sub-category c. detailed scheme d. sentence fragment

Sentence fragment

Communication is an important professional __________. (25) a. Mindset b. Strength c. Talent d. Skill

Skill

Which of the following is not one of the eight essential criteria of a good police report? (24) a. Concise b. Grammatically correct and correct spelling c. Subjective d. All of the above are from the eight essential criteria of a good police report.

Subjective

Since 3 or 4 good questions (coupled with active listening) are often enough to gain control of a situation and de-escalate hostility, attempting to influence by __________ is not nearly as effective as by __________. (25) a. emotion; telling b. force; telling c. telling; asking d. telling; emotion

Telling; asking

During an interaction, whose body language should the officer pay attention to? (25) a. The body language of any people nearby b. The body language of the person the officer is talking to c. The officer's own body language d. The officer should pay attention to all of the above

The officer should pay attention to all of the above

Communication is __________. (25) a. a suggestion b. the nonverbal intention c. the transfer of meaning d. mental pictures

The transfer of meaning

Which of the following is not a use of field notes? (24) a. They provide the basis for reports. b. They provide greater accuracy than memory alone. c. They reduce the need to re-contact parties involved. d. They substitute for probable cause or reasonable suspicion.

They substitute for probable cause or reasonable suspicion

Being __________ can lead officers to __________ interactions poorly. (25) a. emotionally intelligent; begin b. emotionally intelligent; document c. tired; begin d. tired; document

Tired; begin

Which of the following does not complete one of the five Universal Truths? All people want to be __________. (25) a. given options rather than threats b. told why they are being asked to do something c. told why they should comply with the requests presented to them d. All of the above

Told why they should comply with the requests presented to them

Apologizing is not a sign of __________. (25) a. good character b. maturity c. self confidence d. weakness

Weakness

Chronological reports organize information by __________. (24) a. when each thing happened b. where each thing happened c. who did each thing d. why each thing happened

When each thing happened

When might passive voice be necessary? (24) a. When the actor (who performed the action) is not known b. When the events of the sentence occurred in the past c. When the sentence needs to be clear and strong d. All of the above may necessitate the use of passive voice.

When the actor (who performed the action) is not known

Which of the following is not one of the categories of questions that field notes that will be used to complete a report should answer? (24) a. How? b. Which? c. Who? d. Why?

Which?

Which of the following is not a component of paralinguistic communication? (25) a. Inflection, rate, and pitch b. Timing and hesitation c. Voice and tone d. Word choice

Word choice

Which of the following is not a benefit of paraphrasing? (25) a. You can adjust the message to help it fit the narrative that works best for you. b. You can clarify ideas and correct misunderstandings for yourself, the person you are speaking to, and the people nearby. c. You can help make the other person a better listener since people listen carefully to their own point of view. d. All of the above are benefits of paraphrasing.

You can adjust the message to help it fit the narrative that works best for you

Select all common types of police reports. (24) a. Arrest reports b. Incident reports c. Offense reports d. Supplemental reports

all of the above

Active listening, which requires full concentration, understanding, responding, and remembering, is __________ reflective listening, where the listener __________ what they have heard to confirm understanding. (25) a. more than; asks about b. more than; repeats back c. synonymous to; asks about d. synonymous to; repeats back

more than; repeats back

A __________ is a group of words that expresses a complete thought. (25) a. sentence b. category c. scheme d. fragment

sentence