ORGANIZATIONAL COMMUNICATION- 1ST TEST

what is the annual turnover rate for paid workers across organization?

3-4%

how long is an initial interview likely to take?

30 minutes

which of the following organizations is well known for their divestiture strategies for socialization?

Amazon

classical management theory was developed by

Frederick Taylor.

general management theory was developed by

Henri Fayol

the main concepts of theory z management originally came from what country?

Japan

what is the primary difference between a P-J approach and a P-O approach?

P-J focuses on a match between employee and job while P-O focuses on a match between person and organization.

what falls directly in the middle of Maslow's hierarchy of needs?

belongingness and love needs- intimate relationships, friends

what theory is characterized by a clear chain of command, strict rules and regulations, meticulous recordkeeping, and the promotion of employees based on their performance and qualifications?

bureaucratic theory (Max Weber)

the strategies that organizations use to socialize new members impacts the type of role the new members plays in the organization. newcomers who accept the values and practices of the organization are known to assume (blank) roles.

caretaker

each fall, fraternities and sororities seek to recruit new members. as part of this process, organizational members work together to decide themes, identify what aspects of the organization they want to highlight during recruitment, which current members handle which aspects of recruitment and deciding who will be a good fit or not for the organization. which definition of organization is being used by the fraternities and sororities?

communicative

I ran a figure skating competition for the first time last year. in order to figure out what I was supposed to be doing. I consulted the US figure skating website and a manual that they've produced that outlines how to run a competition. what information-seeking strategy did I use?

consulting documents

this perspective on organizational communication focuses on the inequalities that exist within organizations.

critical

according to Fayol, (blank) is the principle that management should promote a sense of unity, harmony, and cohesion.

espirit de corps

what falls second to the top of Maslow's hierarchy of needs?

esteem needs- prestige and feeling of accomplishment

the COM administrative assistant was telling me about a family owned trash company that had their kids helping pick up trash each school holiday. today, one of those kids is owner of the company. this is an example of what primary information source for anticipatory role socialization?

family

what sets bureaucratic theory apart from general management theory or theory x?

focus on the need for impersonal contractual relationships

what management theory prioritizes a top-down approach?

general management theory

in an academic setting, there are several different levels of professor. each rank comes with changes in pay and status. this is an example of what type of boundary passages?

hierarchical boundaries

the College of Arts and Letters at MSU consists of seven departments. this is an example of what type of boundary?

hierarchical boundaries

(blank) states that employees are motivated by attention from superiors, being a part of a group, money, and working conditions.

human relations theory

I'm a member of the band boosters at my son's school. it was quickly apparent my first year in the organization that there was a central core of members. many of these parents had gone to the same high school and participated in band. some but not all of them are officers in the organization. what type of boundary exists between this group and parents who are new to the organization?

inclusionary

this perspective on organizational communication developed in the 70s and 80s. research conducted from this perspective is usually qualitative and focuses on how individuals assign meaning to their experiences with the organization.

interpretive

what is unity of command (Henri Fayol)?

it is the idea that employees must get orders from only one immediate supervisor and be accountable to only that person

when an organization applies for non profit status, they have to provide their articles of incorporation, by laws, financial statements, etc. to the IRS. what meaning of the term organization is the IRS using?

legal

this form of feminism focuses on creating equal opportunities for women by focusing on reducing pay discrepancies, creating opportunities for advancement, etc.

liberal feminism

which of the following is NOT one of the common principles of the human relations approach to management?

managers should use financial incentives to gain compliance and control.

which of the following is not one of Van Maanen and Schein's general areas of training and orientation?

messaging

(blank) refers to behaviors that create a sense of psychological closeness with another.

nonverbal immediacy

last year Alice started at a bank. Alice would often stop by the office of a supervisor to ask what to do. what information-seeking strategy is Alice using?

overt questions

MSU recently geld a town hall meeting to discuss the budget. throughout the meeting, there were survey questions to assess the response from attendees and extended time at the end for questions. which of the characteristics of the human resource management does this demonstrate?

participation

what falls on the bottom of Maslow's hierarchy of needs?

physiological needs- food, water, warmth, and rest

research done from this organizational communication perspective is usually quantitative in nature and focused on helping the organization become more efficient and productive.

post-positivist

research indicates that RJPs are connected to several outcomes for new employees. which of the following is not an outcome of RJPs?

rapid advancement in the company

Casey took the first job she was offered after graduation. Casey had a hard adjusting to the expectations of being in the office 50-60 hours a week, wearing professional attire and not posting anything about her job on Facebook. Casey left the job after a few weeks. what type of organizational role did Casey have?

rebel

according to your textbook, which of the following is the preferred recruitment source for organizations?

referrals from current employees

according to your textbook, what type of organization do volunteers most commonly volunteer time at?

religious

which type of conversations is favored by interviewers?

response-response conversation

what falls second to the bottom of Maslow's hierarchy of needs?

safety needs- security, safety

according to Fayol, (blank) exists when an organization has a clear hierarchy with clear lines of communication from level to level of decision-making authority. horizontal communication would occur only if peers and supervisors are in agreement.

scalar chain

which Maslow makes it clear that the hierarchy he developed is not completely rigid, what needs are generally placed at the top of Maslow's hierarchy of needs?

self-actualization needs such as self-fulfillment and achieving one's own potential.

what is at the top of Maslow's hierarchy of needs?

self-actualization- achieving one's full potential, including creative activities

this approach to defining communication focuses on the receiver. it highlights that meanings may be unintended.

shared meaning

the Bank of Bolivar consistently posts pictures on social media of their employees volunteering in the community. they also highlight their employees as participants and members of the community. which definition of organization are they emphasizing?

social

Lauren's job has a policy that business casual attire is required except on Fridays. Lauren just bought a new skort but it doesn't fit with the policy guidelines. Lauren goes ahead and wears the skort to see what the reaction will be. what information-seeking strategy is she using?

testing

what management theory assumes that employees are apathetic or dislike their work?

theory x

what management theory is used by managers who believe employees are responsible, committed, and self-motivated?

theory y

this definition of communication focuses on how it operates as an interactive process. meaning is created in the dialogue between communicators.

transactional meaning

(blank) occurs when individuals think they are in agreement about a concept but have different understandings of the meaning of the concept.

unified diversity

according to your textbook, which of the following is most helpful in locating job leads?

weak ties such as distant acquaintances

what were the early Hawthorne illumination studies trying to test?

what was the optimal lighting needed for productivity