Organizational Communication Test #2

________________________ is an approach that emphasizes the need for organizations to adapt their practices to a global marketplace.

Convergence

An approach to globalizing the workplace that emphasizes cultural distinctiveness is known as __________________________.

divergence

Flextime, onsite day care, and job sharing are examples of ________________ programs.

family-friendly

You participated in an interview recently in which the interviewer asked you a series of open-ended questions followed by closed-ended questions. The interviewer was probably using a (n) ________________________ to the interview.

inverted funnel approach

The _______________________ is characterized by a fast and fragmented society.

postmodern era

The _________________________ model of media use emphasizes the importance of communication with coworkers and supervisors in influencing media use patterns.

social information processing - SIP

In the _____________________ approach, management showers employees with all kinds of information.

spray and pray

Roth (1991) found that the period between an announced departure and the actual exit provided the communicative space to discuss numerous ___________________ topics in the organization.

taboo

_______________________ tactics are being used when a mediator attempts to secure information and clarify misunderstandings.

Nondirective

_________________ stereotypes are not viable explanations for understanding the impact of personal factors on choices about conflict resolution strategies.

Gender

__________________________ requires awareness of the cultures of others and of our own attitudes, beliefs, and behaviors.

Global consciousness

_______________________ suggests that information placed on social media has the capacity to be shared very quickly by the members of that media.

Going viral

__________________ refers to how stakeholders describe their own roles in the conflict.

Identity frames

_______________________ conflict lasts for a long time and is often very difficult to resolve.

Intractable

___________________________ argues that the choice of communication media should depend on the extent to which a medium supports synchronicity.

Media synchronicity theory

__________________________ allow members of a particular gender or ethnic background to meet to provide support to each other.

Minority employee networks

The ______________________ of participation suggests that participation leads to attainment of employee higher order needs which in turn leads to job satisfaction.

affective model

The _____________________ conflict phase is marked by the impact the conflict has on the ongoing work relationship of the parties involved.

aftermath

Decision making based upon past experiences in similar contexts is said to be decision making.

analogical

The information your family and friends tell you about what it's like to be a high school teacher before you decide to get your teaching certification is a form of ________________________ socialization.

anticipatory

The concept of __________________ says that our decision making powers are often limited by cognitive capacity and organizational constraints.

bounded rationality

The ____________________ syndrome is characterized by emotional exhaustion, reduced personal accomplishment, and depersonalization of clients.

burnout

____________________ information and organizational culture are the two classes of information that make up the content of socialization.

Role-related

____________________ , or collective beliefs about how organizations work and how change happens, can be confirmed or disrupted during an organizational change.

Schemata

_____________________ are aspects of the environment that create strain on an individual.

Stressors

_________________________________ considers the role of communication such as stories and jokes in creating a feeling of group identity.

Symbolic convergence theory

________________________ prohibits discrimination based on disability and requires organizations to make reasonable accommodations.

The Americans with Disabilities Act

Effective change is dependent on an understanding of the prevailing cultural and subcultural beliefs in the _______________ approach to change and leadership.

cultural

According to Miller, Stiff, and Ellis' proposed model of empathy, communication, and burnout, _____________________ has a negative impact on communicative responsiveness.

emotional contagion

Feelings of fatalism, sleepiness, and frustration characterize the dimension of burnout known as _________________________.

emotional exhaustion

Bernadine works as clerk in a candy store. Her boss told her that she must smile at every customer whether she feels like it or not because smiling has been shown to increase candy sales. This smiling rule is an example of ___________________________.

emotional labor

A manager making decisions based upon official organizational records could be said to using _______________ knowledge.

explicit

The ___________________ is a barrier so subtle that it is transparent, yet so strong that it prevents women and minorities from moving into management.

glass ceiling

A ___________________ organization identifies with the worldwide system rather than any particular nation.

global

The presence of incompatible goals creating the grounds for conflict occurs during the _________________ phase of conflict.

latent

A flyer would be characterized as a ________________ communication medium because it has few channels for cues, is impersonal, and doesn't allow for feedback.

lean

A __________________ model of organizational change argues that organizations change with the ebb and flow of institutional life and industry history.

life cycle

During the __________________ stage, conflict strategies are enacted in communicative interaction.

manifest

Negotiation is gendered in that the qualities of bargainers such as analytic rationality and strategic thinking are linked to __________________.

masculinity

A _________________ attempts to help the parties facilitate the dispute but holds no decision power.

mediator

Limited access to informal communication networks and mentor-protégé relationships are examples of ___________________ barriers.

relational

If someone is selected as a leader because he or she possess intelligence and self-confidence, a ______________ approach to leadership is being utilized.

trait

The __________________ allows for work to be accomplished at different times and different places through the use of multiple information and computer technologies.

virtual office

There are two components of the organizational assimilation process: socialization and _______________________________.

Individualization

Our cultural language will sometimes negatively describe conflicts among women as _____________.

catfights