ORGANIZATONAL COMMUNICATIONS FINAL CH 8-14

Spatial

"All medical facilities are designed with three essential parts: the admissions desk, the examining room, and the doctor's office." This thesis statement reflect which type of organizational pattern?

Allows the group to function as a leadership collection of equals.

A "laissez-faire" manager

Historical overview

A feasibility report typically contains all of the following elements EXCEPT

Presents two alternate proposals to be compared.

A good parliamentary procedure motion possesses all of the following characteristics EXCEPT

Occurs when the speaker delivers the entire presentation without interruption from the audience.

A monologue presentation

Helps the group succeed

A person who _________ is most likely to emerge as the leader of a group.

Final Report

A presentation delivered upon the completion of an undertaking.

Goodwill speech

A presentation that attempts to create a favorable image concerning a specific cause.

Occurs when a member asks the leader of the group a question, and the leader turns it back to the person asking the question.

A reverse question

Briefing

A short presentation that provides an interested and knowledgeable workplace audience with specific information they need to know to do their jobs.

Are flexible.

According to Bormann's "method of residues," potential candidates for emergent leaders are likely to remain in the running for leadership if they

Both visually and orally.

According to research cited in the text, the impact of a presentation is greater if the material is presented

The most effective leadership style varies according to the situation and the maturity of the group.

According to research on contingency approaches, which leadership style is most effective?

Summarize what has taken place in the meeting, then redirect the discussion.

During a meeting, if the discussion rambles on after a decision has been made,

Standards of performance are high.

Groups tend to outperform individuals when

Manuscript

Hue was giving a presentation to a group of investors using a delivery style that did not allow him to connect very well with his audience. Hue read from his notes and rarely looked up at the audience. His sentences were long and complex. What method of delivery did Hue use for his presentation?

Ritual Activity

If a meeting served a social rather than a task function, which type of meeting would it be?

Just keep speaking, correcting only obvious mistakes.

If you make a mistake while you're delivering a presentation, it is best to

Spatial

If you were giving a tour of your company's facilities to a group of investors and your ORGANIZED the tour based on the location of the various DIVISIONS, which of the following organizational patterns would you be using?

2 to 5 Points

In a basic organizational plan, after the introduction, the body should have a minimum and maximum of

The information that is being communicated is controversial.

In which of the following situations would it be best to call a meeting rather than to send a memo?

To persuade

Juan is preparing a speech to a prospective client who has been using the services of a different advertising firm for the past 10 years, Juan's goal is to INFLUENCE the client to switch firms and begin working with his company. What is the general purpose of Juan's presentation?

Keep It Simple Stupid

KISS

Status Reports

Once a month, Samantha is responsible for summarizing to her immediate supervisor all the projects her research team has accomplished that month, along with an account of the team's expenses for the month. Samantha's monthly presentations are

Compare and contrast new information to information the audience already knows.

One clear way to link the familiar to the unfamiliar for an audience is to

Test the technical system the group will be using in advance of the meeting.

One tip that can help members of virtual teams is

Chastising members who were not present at the last meeting.

Post-meeting follow-up activities should include all of the following EXCEPT

The impact of a leader's communication method on the Group's effectiveness.

The "style approach" to studying leadership explored

Gain Audience's Attention

The first step in the motivated sequence is to

Problem solving/decision making.

The most common reason for a business meeting is

Thesis Statement

The single sentence that SUMMARIZES a speaker's central message in a presentation is called the

Memorized

The text identifies a number of potential delivery types from which a speaker can select when preparing a presentation. Which of the following types is most likely to cause anxiety or stage fright for the speaker?

Sweep your eyes in a repeating pattern that moves from left to right to left to right, etc.

There are a number of visual elements a speaker should consider prior to and during a presentation. According to the text, which of the following is NOT a guideline to follow when planning a presentation?

Arrange chairs in a circle.

To MINIMIZE the power dynamics of seating arrangements, you can

Show labels for all important items.

Well-designed visual aids should

Extemporaneous

What type of delivery style mentioned in the textbook is carefully planned and well-rehearsed, but is not delivered word-for-word?

Direct questions

What type of questions would most likely encourage comments from normally quiet people?

Goodwill speeches

When Exxon's ship, the Valdez, was found responsible for an immense oil spill in the waters off Alaska, Exxon began to deliver televised presentations aimed at preserving their public image. These presentations were examples of

Old business

When a meeting is conducted according to parliamentary procedure, all of the following items are included on the standard meeting agenda EXCEPT

Keep the design simple

Which is a guideline for designing effective visuals?

Clarify ways in which you have directly contributed to your company's profits.

Which is the best advice for seeking a raise?

To evaluate

Which of the following is NOT a general purpose of a presentation identified in your text?

Increase in members' salaries.

Which of the following is NOT a typical advantage of a group?

Cyclical

Which of the following is NOT one of the organizational plans suggested in your text for persuasive presentations?

It is advisable to create and use a set of notes in extemporaneous presentations.

Which of the following is TRUE of speaking notes for an extemporaneous presentation?

Prepare answers in advance for likely questions.

Which of the following is the best advice for handling audience questions?

An odd number of members will allow for smoother decision-making.

Which of the following statements is true about group size?

Attitudes

Which of the following was NOT identified in the textbook as a demographic characteristic of the audience?

Leasing your equipment can help you save money.

Which of the following would be the BEST THESIS statement?

Choose a seating format that will allow each speaker to get up and sit down without running into obstacles or bumping into one another.

Which of the following would contribute to an effective delivery of a group presentation?

Will Rogers

Who said "If you find the right job you'll never have to work a day in your life."

Create a favorable impression and give a sense of completion.

Your closing statement should

After you pause and look at the audience.

According to the text, the most effective way to begin a presentation is

Extemporaneous

After hearing that a local tire company was looking for a new firm to handle their advertising, Ryan scheduled a sales presentation to try to persuade the company to sign on with his advertising business. For the presentation, Ryan wanted to use a style of delivery that would enable him to cover all his prepared material in an organized way, yet would still appear spontaneous. Which delivery method should Ryan select for his presentation?

Training

After working on a new computer software system for the past two years, Richard was deleted to explain to employees how to use the software. Which of the following workplace presentations is Richard giving in the above situation?

Controversy has arisen because people have different ideas about how to proceed.

All of the following are appropriate reasons for concluding a meeting EXCEPT

Handouts increase the chance that audience members will be looking at you during the presentation.

All of the following are true about distributing handouts to accompany your presentation EXCEPT

If the audiovisual equipment fails to function properly, apologize several times, then ask the audience to wait while you find someone to make handouts to distribute.

All of the following are true about managing mistakes in your delivery EXCEPT

They are generally a waste of time.

All of the following are true about ritual activity meetings EXCEPT

Directive Leadership.

An effective team exhibits all of the following except

Capture the attention of your audience.

An introduction should