PC PRO

Which tool would you use to grab and lift small objects?

3 prong holder

When assisting users, a technician often uses the Mac OS Force Quit functions and the Linux kill command. Which of the following situations would require their use?

A runaway application does not respond to user input.

You need to replace a broken monitor on a desktop system. You decide to replace it with a spare monitor that wasn't being used. Even though the monitor is made by a different manufacturer than the desktop computer, it still works with the computer. Which computer design makes this possible?

Standardization

Your company has a plan in place to upgrade each employee's laptop computer to a newer model every three years. As a result, you often have old laptop batteries.

They must be recycled

What is the purpose of an MSDS?

To document how to safely handle and dispose of hazardous materials.

You need to trace the route that a Cat 6 UTP cable takes through the ceiling and walls of your building. Which tool should you use?

Tone generator

A maintenance worker accidently nicks a bundle of network cables routed to multiple wall jacks in a conference room. Only one of the cable's wires are severed. A technician is tasked with replacing the cable. What tool would they most likely use?

Tone generator and probe

Who needs to approve a change before it is initiated? (Select TWO.)

client Change board

You work for a store that sells and repairs computers. Due to the room's layout, while repairing computers, you must walk from one side of the carpeted room to the other frequently. What would best prevent you from static build up?

ESD wrist strap

A user sends a print job to a network printer, and it prints page after page of random characters. He calls the help desk, and a technician discovers that the wrong printer driver had been loaded on the user's workstation. The technician loads the correct driver, verifies that the system works correctly, and documents the resolution. Which of the following actions should the technician perform NEXT?

Educate the user as to how the problem was resolved and verify that they are satisfied with the results.

You are removing screws within a computer, but several have fallen into places you can't reach. Which tool would help retrieve the small screws?

Extension Magnet

Which tool would be the best choice for removing and replacing the motherboard BIOS chip?

IC extractor

You are responsible for managing client workstations for your company. A frantic user calls you one morning exclaiming, "Nothing is working!" What action do you take first?

Identify the problem

A new laptop was delivered to your home and left on the porch while you were at work. It is very cold outside, and you don't know how long it has been there. You unpack the computer. You would like to know if it is working properly. What's the best action to take?

Let the computer warm up to room temperature before turning it on.

Which of the following are safe methods of lifting heavy objects? (Select TWO.)

Lift with legs Bend at knees with back straight

Which of the following is the term used for a set of programs that acts as an interface between the applications that are running on a computer and the computer's hardware?

Operating System

Speakers

Output device for sound.

A technician is troubleshooting a computer that doesn't start up correctly. Which of the following tools could the technician use to troubleshoot the computer? (Select TWO).

POST card Known good spares

An employee has sustained damage to the tendons and ligaments in his wrist and forearm due to the pronation caused by typing on his straight keyboard. His doctor has recommended that he use an ergonomic keyboard to allow his body to heal. After purchasing the new ergonomic keyboard, you find that this employee's computer only has a round, purple keyboard port (see image 1), which does not match the new keyboard's connector type (see image 2). which adapter must you use?

PS/2 to USB

You are connecting an older dot matrix printer to a computer. The printer's cable is a D-shaped connector with 25 pins. which port type does the printer connect to?

Parallel Port

A user reports that her system is running slow when saving files. You determine that you will need to upgrade her hard disk. You identify the components that are required and schedule the repair for later that afternoon. What step have you forgotten in the troubleshooting process?

Perform a back up

What does occasional beeping from the UPS mean?

The computer is running on the UPS battery power.

How many pins are on a VGA connector?

15 pins

Which of the following statements about cleaning monitors and display devices is true?

A monitor should be powered off and cleaned with a lint-free cloth.

Windows includes a set of features that improves its visual appearance. These features include, but are not limited to: Glass effects Window animations Flip 3D Snap Shake What is this set of features called?

Aero

Which of the following tools can help prevent damage when working with computer components?

Antistatic pad and wrist strap

You are filling out a change order form. Toward its end, you explain how you will return affected hardware and software to its original state if the change fails. What is this plan called?

Back out Plan

What would you enter at the command prompt to start a new Bourne-again shell (bash) session?

Bash

A technician is tasked with installing the Windows OS on a Mac OS computer so that the computer can boot to either the Mac OS or the Windows OS. what feature should be used to complete this task?

Boot Camp

Recently, you have noticed that the lights in the testing lab seem dimmer than normal and sometimes flicker. What electrical outage is happening?

Brownout

You have just installed a new USB card reader in your Windows computer. Every time you perform a certain action using the card reader, you get an error message that you've never seen before. What action should you perform first?

Check the manufacturer's website for information about the error.

You're working on a Mac computer that has an issue with a non-responsive application. You need to stop the application using the Force Quit feature. What keyboard shortcut would you use?

Command+Option+Esc

As an IT technician for your company, you have been notified that the Windows domain does not seem to be functioning properly. Being familiar with domains, you are fairly confident you know what the issue is. But just to be safe, you take the applicable time to gather additional information and to identify what, if anything, has changed. Which of the following is the BEST next step?

Create a hypothesis

You are the manager in charge of maintaining desktop computers. A user reports that she can't turn her computer on. After some investigation, you find that the power supply is malfunctioning. What action should be performed next?

Create an action plan

You are providing telephone support for a user who is trying to connect a computer to a projector. You know that the projector only has a VGA port. How would you describe the connector that the user should look for?

D-Shaped with 15 Pins

You suspect that the power supply in your desktop PC is failing. You want to use a multimeter to test the power supply. Which multimeter setting should you use?

DC volts

You are helping a customer over the phone. The customer needs to connect a monitor that uses a digital interface. Which port should you instruct her to look for on the back of her PC?

DVI

The manager of the research and development team needs to make a PowerPoint presentation for her team members (no audio). Her presentation requires her computer to be connected to a large high-definition television. You have been asked to ensure that the computer is connected and functioning properly prior to her presentation. Which of the following adapters must you use to connect the computer to the tv.

DVI to HDMI

You are a first line desktop support technician. A user reports that he cannot access several network files. After some investigation, you determine that the problem is with a network server. What action should be performed next?

Determine if escalation is needed.

Timothy works in the graphic arts departments and has received approval to upgrade his video card. The card has arrived, and you are ready to begin the upgrade. To ensure safety, what should you do first?

Disconnect power

You have purchased a new LED monitor for your computer. On the back of the monitor, you see the following port (pictured below).

DisplayPort Cable

Which of the following BEST describes a key feature of the DisplayPort interface used for connecting video monitors to computers?

DisplayPort can send both video and audio signals over the same cable.

Which of the following Mac features is used to launch apps, switch between running apps, access the Trash, and access specific folders?

Dock

To improve the safety of your location and to comply with regulations regarding work environments with hazardous materials, you have been assigned to assemble Material Safety Data Sheets (MSDS) for all chemicals used in your shop.

Download them from the chemical manufacturer's websites.

What is your top priority when responding to emergencies and hazardous situations?

Ensure the safety of the people in the area.

A technician works in a factory where there is a significant amount of EMI (electromagnetic interference) emissions. Due to this EMI, several of the computers that control the factory's manufacturing machines are unable to communicate with the network. What would work best for reestablishing network communication?

Fiber Optic

Which Windows tool do you use to browse the file system on a drive?

File Explorer

Your U.S.-based company has recently purchased an old office building where employees are being assigned to work. As you are setting up the employees' desktop computers, you come to one location where the nearest wall outlet has only two prongs. All of the metal-enclosed desktop computers have three-prong. Which is the best way to proceed

Find a different outlet that has three prongs.

As an IT technician for your company, you are in the process of setting up several servers in your network. During the process, one of the servers is misconfigured and is, therefore, having trouble synchronizing information with the other servers. What is the next best step?

Gather information.

You can use these finger motions to perform specific functions on a Mac OS system: Right-click: Tap with two fingers to right-click Smart zoom: Double-tap with two fingers to zoom in on a web page, image, or document (double-tap again to zoom out) Scroll: Slide up or down using two fingers to scroll up or down Zoom: Spread two fingers apart to zoom in. What is the name of the Mac feature that lets you perform functions using finger motions?

Gestures

The CEO of your small company has asked you to connect his laptop computer to the small conference room LED TV. The CEO will be showing a new promotional video that demonstrates the new company strategy through images and sound. Which of the following cable types would work best for connecting his laptop to display?

HDMI

While you are answering help desk calls, a field customer calls and complains that he cannot print to a workgroup laser printer. What is the first question you should ask?

Have you ever printed to that printer?

Microphone

Input device

Which of the following is a benefit of good documentation?

It saves time and money in troubleshooting problems.

Part of the operating system core is responsible for controlling security, managing the file system, and providing a platform for applications to run on. What is this feature's name?

Kernal

Which of the following device types should be plugged into a surge-protected-only outlet on a UPS unit, and not a battery backup outlet?

Laser Printer

DVD-RW

Long Term Storage

Hard disk

Long Term Storage

Of the following choices, which action could be most physically harmful to you?

Looking into the end of a fiber optic cable.

A printer is behaving erratically, and you suspect a faulty parallel port. Which tool can you use to test the parallel port?

Loopback Plug

Your workstation is unable to communicate with any other computer on the network. Which of the following tools should you use to test the network card's abilities to send and receive signals?

Loopback Plug

To prevent ESD when replacing internal computer components, you attach an anti-static wrist strap to your wrist. Where should the other end be fastened? (Select TWO.)

Metal area on the computer case Anti-static mat

Which of the following are common tools used to physically clean the inside of a computer? (Select TWO.)

Natural Bristle brush Compressed air

Which tool would you use to measure electrical properties such as voltage, amps, and resistance?

Multimeter

Mission Control is a desktop and windows management utility that is used to access several Mac OS features. Which of the following are Mac features accessed through Mission Control? (Select three.)

Multiple desktops Dashboard All Windows

Ability to run multiple applications simultaneously.

Multitasking

Ability to run multiple parts of an application simultaneously.

Multithreading

Which of the following features should you look for when selecting a vacuum cleaner for your cleaning kit? (Select TWO).

Non-static generating One that blows as well as vacuums

Which of the following components requires special disposal procedures to comply with environmental guidelines?

Notebook battery

Which of the following tools is specifically designed to test the DC voltage on a hard disk drive power connector?

Power Supply tester

CPU

Processing

RAM

Processing

Which documents are generally finished and approved before a project begins? (Select THREE.)

Project plan Budget Resource allocation documentation

Besides protecting a computer from under-voltages, a typical UPS also performs which other actions? (Select TWO.)

Protects from over voltages Conditions the power signal

Which of the following will help reduce the threat of static discharge when working on computer hardware? (Select TWO.)

Remain in physical contact with the server chassis at all times. Store unused components in static shielding bags.

The fan in a 450-Watt power supply is malfunctioning. What action should you take?

Remove and replace power supply.

You are looking at a female TRS connector on the computer. Which device uses this connector?

Speaker

A Mac OS user has forgotten the location of an important spreadsheet document. What Mac OS feature would they use to find it?

Spotlight

Which of the following devices help protect equipment from temporary, above-normal voltages?

Surge Protector

A user reports that he is unable to access data on an external hard drive. You investigate the problem and determine that the USB cable connection to the hard drive is damaged. You replace the cable. What should you do next?

Test the solution

A user reports that her monitor has stopped working. While troubleshooting the issue, you discover a bad video card in the system. You replace the card and connect the monitor cable to the card. What should you perform next?

Test the solution

Which of the following BEST describes the purpose for which loopback plugs are used?

Testing ports by returning output signals as input.

You work for a large company that has over 1000 computers. Each of these computes uses a wireless mouse and keyboard. Therefore, your company goes through a lot of alkaline batteries. When these batteries can no longer power the intended device, you must decide what to do with them.

They can be thrown in the trash

Your company resides in an area with rapid growth in both the corporate and residential areas surrounding your office. As such, your company has been experiencing several brownouts due to power grid problems (too much demand and not enough electricity). Fearing that your computers (especially the servers) could be damaged by these brownouts, your manager has asked you to find a solution to this problem. Which of the following would be the BEST device to recommend to your manager for computer protection?

UPS

Which connector on the back of a computer is used to attach a mouse to a modern PC system?

USB

You are an IT technician for your company. One of your employees has a computer that continually reboots when it is powered on. He has asked you to fix it. You suspect that the power supply may be failing. What is the best way to prove this?

Use a multimeter

Which component of Windows prompts the user for credentials or permissions to minimize the dangers of unintended software installations?

User Account Control (UAC)

You are trying to help a co-worker order a UPS for each PC in her remote office location. What rating is used to specify the size of a UPS?

VA

Which of the following is most helpful in keeping a computer cool? (Select TWO).

Vacuum dust from the system Verify that cooling fans are not circulating air in the wrong direction

Which operating system(s) include the following features? Cortana Cloud storage Continuum Microsoft Store

Windows 10

Which of the following items are likely to be displayed in the notification area of a computer running the Windows operating system? (Select two.)

Volume Control Current Time

What would you enter at the command prompt on a Linux system to display the IP addresses and the subnet masks assigned to each network interface on a Linux system?

ifconfig

Keyboard

input device

What would you enter at the command prompt on a Linux system to display a list of files and subdirectories that exist within the present working directory?

ls

You want to know more about the usage, command syntax, and options available with the Linux ifconfig command. What would you enter at the command prompt to display this information about ifconfig?

man ifconfig

Ability to use multiple processing devices.

multiprocessing

A technician wants to move a file called widget.txt from the current directory to /home/fred. what command would the technician use?

mv widget.txt /home/fred

Printer

output device

What would you enter at the command prompt on a Linux system to display the present working directory?

pwd

A technician would like to completely shut down and power down the system 10 minutes after notifying all users. What command would they use?

shutdown -h +10 message

You are logged in as a user with limited system privileges. You are the Linux system administrator, and you have the password to the root user account. When you need to switch to root user to perform administrative tasks, what command should you enter at the command prompt?

su -