Principle of Management Exam #4

A manager with a classic laissez-faire leadership style would be likely to say, "We need two-way communication."; "Go do things your way."; "Ask me first."; "Let's talk about what we need to do."; "Do things my way or hit the highway."

"Go do things your way."

What does "A" in Deming's PDCA cycle stand for? Activities; Act; Actual results; Alternatives; Attitudes

Act

Which of these best sums up the relationship between Deming management and Taylor's scientific management? A modern extension; Basically the opposite; Slight modification; Different in name only; Virtually identical

Basically the opposite

A wireless phone technician achieves a month of perfect attendance after receiving a written warning about absenteeism from his supervisor. This is an example of affecting an organizational member in which area of power? Situation; Behavior; Decision; Cognition; Presentation

Behavior

Which philosophy holds that observable behavior is more important than hypothetical inner states such as motives or needs? Objectivism; Empiricism; Relationalism; Pragmatism; Behaviorism

Behaviorism

Cross-functional teams have which of these as an advantage over traditional functional departments? More relaxed norms; More centralized decision making; Greater reliance on volunteers; Less conflict; Better integration and coordination

Better integration and coordination

____ is a term often used in conjunction with the ____ power exercised by leaders such as John F. Kennedy and Martin Luther King, Jr. Assertiveness; legitimate: Charisma; referent: Ingratiation; social: Authority; expert: Functional authority; reward

Charisma; referent

Which of these is a factor that can reduce a group's attractiveness and cohesiveness? Similarity of members; Competition for membership by other groups; Prestige and status; A common threat in the environment; Relatively small size

Competition for membership by other groups

Bo is the manager of a watch-making plant, and he wants to develop a group staffed with a mix of specialists focused on designing a new line of watches for the coming season. What kind of group should he implement? Virtual team; Multi-occupation group; 360 degree team; Quality circle; Cross-functional team

Cross-functional team

Matt, the owner of an automobile parts manufacturer, is described by employees as never totally happy with improvements. He is always experimenting, measuring, adjusting, and improving. Which of these best describes Matt? Striving for PDQ; Customer-centered; Dedicated to Kaizen; Committed to Kanban; Dedicated to feedforward control

Dedicated to Kaizen

(T or F) A "shadow plan" is a back-up plan that can be put into effect when things go wrong.

False

(T or F) According to Deming, technology is the most important part of the production line.

False

(T or F) According to Path-goal theorist Robert House, managers cannot, and do not, change their basic leadership styles.

False

(T or F) Concurrent control involves learning from past mistakes.

False

(T or F) Cross-functional teams are made up of specialists from the same functional department, such as marketing.

False

(T or F) In Goleman's model, the self-management leadership trait involves the ability to read one's own emotions and hence be better equipped to assess one's strengths and limitations.

False

(T or F) Individual differences are eliminated as groups mature.

False

(T or F) Managers who have power automatically have authority.

False

(T or F) Managers with reward power are said to coercive.

False

(T or F) Transformational leaders take corrective action when there are deviations from rules and standards.

False

Which of the following is not a product quality type? Transcendent quality; Product-based quality; User-based quality; Feedback-based quality; Value-based quality

Feedback-based quality

Hank, a citrus grove manager, wants to know how to avoid groupthink. What advice should you give? Make all key decisions yourself; Avoid conflict; Make sure everyone likes one another and gets along; Decrease the size of the group; Have someone play the devil's advocate

Have someone play the devil's advocate

Helen thinks her accounting manager may be stealing from the company and falsifying records. Which control system can help her safeguard the company. Concurrent control Social auditing Internal auditing External auditing Executive reality check

Internal auditing

Which of these is the process of inspiring, influencing, and guiding others to participate in a common effort? Behaviorism; Reinforcement; Leadership; Empowerment; Antecedent

Leadership

____ is not one of the four dimensions of a group. Common purpose; Pay equity; Free interaction; Two or more people; Common identity

Pay equity

Rob loves his Edgewater boat, primarily because of the high quality Yamaha engine. What type of product quality is evident here? Product-based; Value-based; Manufacturing-based; User-based; Transcendent

Product-based

Whereas ____ deals with thinking and reasoning, ____ deals more broadly with building social relationships and controlling one's emotions. formal leadership; informal leadership:: emotional intelligence; cognitive maps:: cognitive maps; standard intelligence:: emotional intelligence; standard intelligence:: standard intelligence; emotional intelligence

Standard intelligence; emotional intelligence

Who or what did Deming blame up to 85 percent of substandard quality on? The system; Careless management; Poorly maintained machinery; Lazy workers; Substandard materials

The system

(T or F) "Beauty is in the eye of the beholder" describes transcendent quality.

True

(T or F) A "we" feeling becomes apparent as everyone becomes truly involved in the cohesion stage of the group development process.

True

(T or F) A desperate quest for unanimity is a sure symptom of groupthink.

True

(T or F) A run chart could be used to keep a tally of manufacturing defects that occur based on the day of the week.

True

(T or F) According to a recent poll, only 25 percent of adults surveyed respected CEOs.

True

(T or F) An "exchange tactic" is one of the generic influence tactics.

True

(T or F) An example of feedforward control is when a farmer decides to harvest his corn crops ahead of schedule to prevent a total loss of product when the Hurricane arrives (which is forecast to pass directly over the farm in a couple of days).

True

(T or F) Avoidance of slogans and targets is advocated by Deming's 14 points.

True

(T or F) Both positive and negative reinforcement encourage specific target behaviors.

True

(T or F) Competition for membership by other groups is a factor that detracts from group attractiveness and cohesiveness.

True

(T or F) Deming blamed the system 3/4 management, rules, technology, structures and culture 3/4 for at least 85 percent of quality problems.

True

(T or F) Managers should focus on measurable performance results to keep organizational politics within reasonable bounds.

True

(T or F) People who accomplish amazing things have will, the drive to take on big challenges, and skill, the capabilities required to turn ambition into accomplishment.

True

(T or F) Role modeling is one of the psychosocial functions of mentoring.

True

(T or F) Social capital involves strong relationships, goodwill, trust and cooperation.

True

(T or F) Tardiness and absenteeism are symptomatic of diminishing cohesiveness and commitment in the disillusion stage of the group development process.

True

(T or F) Team effectiveness can be enhanced through clear objectives, good communication, and job security.

True

(T or F) The four elements in a crisis management program are anticipate, plan, staff, and practice.

True

(T or F) The primary weakness of the authoritarian style is that it tends to stifle individual initiative.

True

(T or F) Whenever possible, each contingency plan should specify early warning signals.

True

A cross-functional team can be best described as: a mix of specialists; a mix of employees and outside consultants; no more than three members; someone assigned devil's advocate role; both managers and nonmanagers from the same department.

a mix of specialists

In the group development process, ____ is the sixth and final stage. cohesion; alignment; acceptance; unification; agreement

acceptance

According to the team effectiveness model, the criteria for an effective team include all of these except: adaptability to change; aligned roles and norms; high personal/team commitment; innovative ideas; goal accomplishment.

aligned roles and norms

According to Deming's 14 points, ____ should be the number one career objective for everyone in the organization. a college degree; zero defects; continuous improvement; the Baldridge Award; higher profits

continuous improvement

An array of noncognitive skills, capabilities and competencies that influence a person's ability to cope with environmental demands and pressures refers to empowerment; emotional intelligence; IQ; self-management; behavior modification.

emotional intelligence

The RATER service-quality dimension that relates to the provision of caring and individualized attention to customers is reliability; professionalism; assurance; responsiveness; empathy.

empathy

When Sabrina, the owner of a grocery chain spends a few days each year serving customers at a check-out stand, she is using an organizational control technique known as contingency planning; concurrent control; benchmarking; executive reality check; internal auditing.

executive reality check

Those who possess and can disperse valued information generally exercise ____ power over those in need of such information. expert; referent; legitimate; connection; reward

expert

When Meesha goes to Edrick for help with accounting homework because he knows the subject well, Edrick has ____ power. legitimate; reward; referent; expert; supervisory

expert

_______ are socially determined prescription for behavior in a specific position. roles; organizational politics; groupthinkers; norms; ostracizing

roles

Goleman and his colleagues cast emotional intelligence in terms of all of these leadership traits except self-management; relationship management; social awareness; self-actualization; self-awareness.

self-actualization

Norms affect role expectations by competing with them; not affecting them; offsetting them; simplifying or clarifying them; canceling them out.

simplifying or clarifying them