Principles of Business Management Chapter 01

affect performance and profitability in a positive manner

Empowerment has been found to ______.

Crises that can arise from natural causes include: (Choose all that apply.)

Famine Hurricanes Earthquakes

Better utilization of the workforce Accomplish tasks more quickly and efficiently

Indicate all of the following that are positive outcomes of using self-managed teams. (Choose all that apply.)

by small groups or teams

Innovation is generally provided ______.

conceptual

The ability to analyze and diagnose a situation and to distinguish between cause and effect are known as ______ skills.

human and other resources

The middle manager is responsible for organizing all _______.

Using self-managed teams in an organization ________.

allow companies to utilize their workforce more efficiently

Organizational cultures that ______ risk taking increase the probability of innovation.

encourage

When employees are organized into teams responsible for finding new and better ways to perform their jobs and are asked to monitor and evaluate the products and services they produce in order to improve product or service quality, the company is using _______.

total quality management

By using _______, a company develops radical new strategies because they have a crisis and are not operating effectively.

turnaround management

become more intense

Because of global competition and advances in new information technology, tasks and responsibilities for managers have _______.

conceptual, human, and technical skills

Experience and education have been found to help managers develop three types of skills, including

True or False: Intense pressure to perform at all levels in organizations always results in negative consequences, such as illegal or unethical actions.

False

True or false: To avoid lawsuits, managers must do a blind survey of their employees annually about their fairness and equity practices.

False

technical

For his position as a lead mechanic, Jeff needs to know when and how to use a 12 millimeter screwdriver and a 14 millimeter screwdriver for a specific task. This requires _______ skills.

By providing real-time information about each members' performance, it allows teams to accomplish their work more efficiently.

How does IT facilitate the use of a self-managed team?

What are the two main categories of global crises or disasters facing managers? (Choose two answers.)

Human causes, Natural causes

What general name for the type of crisis that results from factors such as industrial pollution and the destruction to the environment?

Human-created

giving employees autonomy and responsibility by expanding their job knowledge

IT contributes to empowerment by ______.

conceptual; human

Identifying new opportunities and determining the best direction for the company's future requires managers to use ______ skills. When managers motivate employees to work hard to achieve goals, they are demonstrating ______ skills.

core competency

An organization's _______ is its specific set of departmental skills, knowledge, and experience that allows it to outperform its competitors.

assume more tasks than a non-self-managed team, complete a task more quickly than a non-self-managed team, assume more responsibilities than a non-self-managed team.

Describe advantages of a self-managed team. It can: (Choose all that apply.)

Human

Managers need to master conceptual, technical, and ______ skills.

Human

Managers who have the ability to understand, alter, lead, or control the behavior of others are said to possess ______ skills.

restructuring

Reorganizing a company through simplifying, shrinking, or downsizing in order to lower operating costs is also known as ______.

efficiency

The four building blocks of competitive advantage are superior ______, quality, speed, flexibility, and innovation, and responsiveness to customers.

global competition and information technology

The responsibilities and tasks of managers have changed substantially in recent years due to changes in ______.

competency

The specific set of departmental skills, knowledge, and experience that allows one organization to outperform its competitors is known as a core

A significant man-made crisis facing organizations is

pollution

The four building blocks of competitive advantage are superior efficiency, innovation, responsiveness to customers, and _______.

quality

empowerment

Giving lower level employees more control over how they perform their work activities is known as ______, and may result in increased efficiency and effectiveness.

Empowerment

What best describes the expansion of employees' authority over how they perform their work?

Information technology

What can be used to empower employees by expanding the employee's job knowledge and scope of responsibility?

Global

What types of organizations operate and compete in more than one country?

technical

When managers have job-specific knowledge and the techniques required to perform them, their requisite skills are considered ______.

empowering

When the manager of Cars R Us provided intensive training for her sales force so they could enhance their knowledge about the new battery powered vehicles, this manager was ________ her staff.

Low-cost countries

Where do companies tend to outsource tasks they previously performed in-house?

top

Which level of management has cross-departmental responsibility?

Restructuring

Which of the following can result in increased levels of customer complaints?

IT allows managers to have greater control over these teams.

Which of the following is NOT a way in which IT helps improve performance in self-managed work teams?

Outsourcing increases efficiency because it lowers operating costs.

Which of the following statements is correct regarding outsourcing and efficiency?

Total quality management is a system used by companies to improve the ______.

quality of production of products, services, and processes

True

True or false: Information technology is being used to empower employees by expanding the employee's job knowledge and scope of responsibility.

False

True or false: Outsourcing usually results in overall higher costs for the company.

True

True or false: Restructuring can result in increased levels of customer complaints.

What type of management refers to the creation of a new vision for a struggling company based on a new approach to planning and organizing to make better use of a company's resources to allow it to survive and prosper?

Turnaround

allow companies to utilize their workforce more efficiently

Using self-managed teams in an organization ________.

Operate in more than one country, Compete in more than one country

Which two of the following are essential characteristics of a global organization? (Choose two answers.)

Global warming and pollution are examples of ______ crises.

human-created

Information technology can result in the following benefits: (Choose all that apply.)

increased global coordination Improved the pace of innovation Increased innovation

Outsourcing

involves contracting with another company to perform a work activity previously done by the parent company.

self-managed team

A _______ assumes collective responsibility for organizing, controlling and supervising their own work activities.

competitive advantage

A company that can outperform other organizations due to its ability to provide its goods and services more efficiently and effectively is said to have a ______.

supervisor

A first-line manager is often called a ______.

Making decisions about the production of goods and services

A middle manager may ensure an organization's efficiency and effectiveness by doing which of the following?

Which level of management is under considerable pressure to make the best of use of organizational resources?

All levels

Top

The success or failure of the company ultimately rests with ______ managers.

Cross-departmental responsibility How departments should interact Establishment of organizational goals

Top managers are responsible for the ultimate responsibilities within an organization,which include which of the following?

conceptual

Top managers require the best ______ skills because their primary responsibilities are planning and organizing.

quality of production of products, services, and processes

Total quality management is a system used by companies to improve the ______.

competitive advantage

TransForm and MultiStuff are both producing a self-cleaning DustBusterer that can sense and dispense of dust in every nook and cranny in the home and workplace. TransForm is on schedule to have its products to consumers by January. Multistuff is on schedule to have it two weeks before the holidays. The cost and features of both products are comparable. If MultiStuff remains on schedule, they will have the ________.

Major challenges for managers to ensure that they treat their employees fairly and equitably includes recognizing ______ and _______.

ethical needs; legal requirements