Principles of Management Ch. 1

Planning-Establishing goals and determining how to achieve them. Organizing - Arranging tasks, human resources, and other resources to accomplish the necessary work. Controlling - Monitoring performance against goals and taking corrective action as needed. Leading - Motivating, directing, and influencing others to achieve organizational goals.

Planning, controlling, organizing, leading

Which of the following statements is true about the financial rewards of being a manager?

Some middle-level managers make more than $100,000 a year.

When an organization is able to produce goods or services more effectively than competitors and thereby outperform them, it has achieved a competitive ______.

advantage

A learned predisposition toward a given object is called a(n) _____.

attitude

The human resource manager felt that Anika was the best candidate for the job because she possessed the knowledge, skills, and attributes the company desired. In other words, Anika displayed _____.

career readiness

The ability to think analytically, visualize an organization as a whole, and understand how the parts work together are examples of _______ skills.

conceptual

At the human resource conference, Heidi attended a presentation on how to maximize the contributions of employees of different genders, races, ethnicities, and age groups. This presentation was about managing for _____.

diversity

The buying and selling of goods or services over computer networks is known as _______, whereas _______ involves using the Internet to facilitate every aspect of running a business.

e-commerce; e-business

Which of the following defines an organization?

A group of people who work together to achieve some specific purpose

Which employee is the best example of a functional manager?

Brett, who is the manager of the company's accounting department. Functional - specific

True or false: Today, it is more common for a company to hire an executive who will give orders rather than someone who will ask questions and encourage independent thinking.

False

Which of the following are keys to managing your career readiness successfully? (Select all that apply.)

Personal reflection, motivation, commitment, and experimentation Taking responsibility over managing your career Following a process

Dell Computer uses recycled and recyclable materials in its product and packaging design in an effort to minimize damage to the environment which will help future generations meet their own needs. Dell's efforts are an example of _____.

sustainability

Gerard is responsible for only one activity in his organization—the management of the human resources department. He would be classified as a

functional manager

After purchasing a small company in China, Linda's US-based company trained all of its employees on Chinese business customs so they would be able to communicate properly with their new coworkers in China. Linda's company was responding to the results of ______.

globalization

Expanding operations in countries where verbal expressions and gestures do not have the same meaning illustrate one of the main challenges of managing for _______.

globalization

What term is defined as the sense of belonging to and serving something that you believe is bigger than the self?

meaningfulness

Which managerial roles were identified by Mintzberg as informational roles

monitor, disseminator, spokesperson

In her role as a grocery store general manager, Shara is able to make changes that affect customers, store employees, and individual department managers.This is an example of the _____ effect.

multiplier

In the new department she is setting up, Shondra decides that top managers will report to her and that everyone else will report to the head of human resources. Which of the management functions is Shondra performing when she makes this decision?

organizing

Mintzberg determined that managers tend to rely more heavily on ______ communication than ______ communication when conducting business.

verbal/written

True or false: Having experience in a specific industry is the only characteristic people must possess to succeed professionally.

False

A ______ organization's purpose is to make money by offering products or services.

For-profit

What are two potential rewards of being an exceptional manager? (Choose all that apply.)

Fringe benefits, such as a large office or stock options The ability to earn more than most workers

According to Mintzberg's findings, which statement regarding a manager's communication is TRUE?

Managers rely more on spoken communication, such as telephone calls and meetings, than on written communication.

A _____ is an experienced person who provides guidance to someone new to the workplace.

Mentor

Which of these employees is demonstrating a proactive learning orientation?

Millicent is taking a computer coding class at the community college so she can apply for a new role at work.

In order for an organization to maintain a competitive advantage, it must stay ahead of its competition in customer responsiveness, innovation, quality, and _______.

efficiency

Which managerial roles were identified by Mintzberg as decisional roles

entreprenuer, disturbance, resource allocator, negotiator

Gordon would like to win back his customer by giving him tickets to a major league baseball game, but he knows his company frowns on this type of activity. Which type of dilemma is Gordon facing?

ethical

Which managerial roles were identified by Mintzberg as interpersonal roles? (Check all that apply.)

figurehead, leader, liaison

Kenneth is admired as a manager because of his ability to work well with others to get things done. Which type of skill is Kenneth displaying?

human

Mintzberg characterized managers' interaction with people both inside and outside of their work units as their _______ roles.

interpersonal

Alesha is looking for her first job as a marketing manager for a retailing company. When a recruiter asks her whether she has the technical skills for the job, what is he referring to?

job-specific knowledge for the position in retailing

Kurt is responsible for establishing organization-wide policies and strategies, and making long-term decisions that affect the organization as a whole. Kurt would be characterized as a _______ manager.

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