Professional Comms

Empathy

"ability to accurately pick up on emotions in other people and understand what is really going on with them." Cardon, Peter. Business Communication: Developing Leaders for a Networked World (Page 35). McGraw-Hill Higher Education. Kindle Edition.

Self management

"ability to use awareness of your emotions to stay flexible and to direct your behavior positively."20 Cardon, Peter. Business Communication: Developing Leaders for a Networked World (Page 32). McGraw-Hill Higher Education. Kindle Edition.

Relationship Management

"ability to use your awareness of emotions and those of others to manage interactions successfully."76 Cardon, Peter. Business Communication: Developing Leaders for a Networked World (Page 48). McGraw-Hill Higher Education. Kindle Edition.

Ethics

"rules of conduct or moral principles that guide individual or group behavior."25 Cardon, Peter. Business Communication: Developing Leaders for a Networked World (Page 9). McGraw-Hill Higher Education. Kindle Edition.

steps for tough conversation

1. Start well. 2. Listen to their story. 3. Tell your story. 4. Create a shared story. THIS MAKES NO SENSE????????? YOU CAN'T BOTH LISTEN FIRST?????? WHY IS THIS BOOK SO GENERIC????? WHY DOES IT FEEL LIKE IT WAS WRITTEN FOR MIDDLE SCHOOLERS?????? Cardon, Peter. Business Communication: Developing Leaders for a Networked World (Page 91). McGraw-Hill Higher Education. Kindle Edition.

Industrial Age

1700-1985

Information Age

1970-2025

Social Age

2005-? Networked communication, knowledge sharing, transparency, contribution to network valued

Motivational Value System

A blend of communication motivations that direct the purpose of one's communication as dictated by relationship awareness theory

Keys to effective messages

Accuracy, specificity,

Items in an agenda

Agenda items • Time frames* • Expected outcomes • Roles • Materials needed Cardon, Peter. Business Communication: Developing Leaders for a Networked World (Page 91). McGraw-Hill Higher Education. Kindle Edition.

AIM Process

Audience Analysis (demographics, constraints, etc), Ideas (problem at hand), messages (key points, medium)

Hubs

Balanced MVS. 43%

Business ethics

Business ethics are the commonly accepted beliefs and principles in the business community for acceptable behavior. Cardon, Peter. Business Communication: Developing Leaders for a Networked World (Page 9). McGraw-Hill Higher Education. Kindle Edition.

Keys to writing style

Completeness, Conciseness (prepositional phrases, redundancy, empty phrases, short sentences), Natural Style (Active style, avoid it is/there are)

Setting the right tone

Demonstrate positivity, show concern for others

Revision

FAIR, proofreading, feedback

Making recommendations based on position

Facts, from which you draw conclusions, from which you takes your position

Process of teamwork

Forming, storming, norming, performing (over 7 month span). Most time spent norming and storming

Navigation

Highlight key words, use headings, bullets and numbered lists, use white space, keep it simple

Post-trust era

In the post-trust era, the public overwhelmingly views businesses as operating against the public's best interests, and the majority of employees view their leaders and colleagues skeptically. Cardon, Peter. Business Communication: Developing Leaders for a Networked World (Page 5). McGraw-Hill Higher Education. Kindle Edition.

MVS motivations

Nurturing, automatizing, directing

Why is EQ important?

People feel before they act

Types of noise

Physical, physiological, semantic, psychological,

Stages and Goals of Effective Messages

Planning (Audience, Idea, Message), Drafting (Tone, Style, Design), Reviewing (Proofread, FAIR Test, Feedback)

Writing time differences between poor, good and excellent. This is a theory. Has not been tested

Poor: little planning, Short Drafting Medium: short Planning, long drafting, short revising Excellent: Extensive planning, short drafting, long revising

Direct incivility

Rude language, being demeaning

Characteristics of effective teams

Teams should focus first and foremost on performance. • Teams go through natural stages to reach high performance. • Effective teams build a work culture around values, norms, and goals. • Effective teams meet often. • Effective teams embrace differing viewpoints and conflict. • Effective teams find out the communication styles and preferences of one another. • Effective teams provide a lot of positive feedback and evaluate their performance often. • Effective teams feel a common sense of purpose. Cardon, Peter. Business Communication: Developing Leaders for a Networked World (Page 91). McGraw-Hill Higher Education. Kindle Edition.

Filter of lifetime experiences

an accumulation of knowledge, values, expectations, and attitudes based on prior personal experiences. When Cardon, Peter. Business Communication: Developing Leaders for a Networked World (Page 28). McGraw-Hill Higher Education. Kindle Edition.

Corporate Values

are the stated and lived values of a company. Cardon, Peter. Business Communication: Developing Leaders for a Networked World (Page 10). McGraw-Hill Higher Education. Kindle Edition.

Directing

concerns about organizing people, time, money, and other resources to accomplish results. 16% are aligned Cardon, Peter. Business Communication: Developing Leaders for a Networked World (Page 49). McGraw-Hill Higher Education. Kindle Edition.

Ways to avoid conflict

diffusion, relaxation, reinterpretation

How does familial income play a role in the choices one makes about their education?

https://www.theatlantic.com/business/archive/2015/07/college-major-rich-families-liberal-arts/397439/

Caring

implies understanding the interests of others, cultivating a sense of community, and demonstrating accountability. Cardon, Peter. Business Communication: Developing Leaders for a Networked World (Page 7). McGraw-Hill Higher Education. Kindle Edition.

Emotional Intelligence

involves understanding emotions, managing emotions to serve goals, empathizing with others, and effectively handling relationships with others.5 Cardon, Peter. Business Communication: Developing Leaders for a Networked World (Page 30). McGraw-Hill Higher Education. Kindle Edition.

Barriers to effective listening

lack of time, lack of patience and attention span, image of leadership, communications tech, fear of bad news, defending, me too statements, giving advice, judging

Types of counterproductive questions

leading, disguised statements, cross examination

Automatizing

often concerned about making sure business activities have been thought out carefully and that the right processes are put into place to accomplish things. 16% are aligned Cardon, Peter. Business Communication: Developing Leaders for a Networked World (Page 49). McGraw-Hill Higher Education. Kindle Edition.

Social Media principles

participate often listen focus on content make content accessible make message authentic be responsive and help others respect boundaries

Nurturing

protect others, help others grow, and act in the best interests of others. 30% are aligned Cardon, Peter. Business Communication: Developing Leaders for a Networked World (Page 49). McGraw-Hill Higher Education. Kindle Edition.

Types of effective questions

rapport building, funnel, probing, solution oriented

Character

refers to a reputation for staying true to commitments made to stakeholders and adhering to high moral and ethical values. Cardon, Peter. Business Communication: Developing Leaders for a Networked World (Page 8). McGraw-Hill Higher Education. Kindle Edition.

Using forums

show appreciation participate often state purpose of forum clearly meet in real time for touchy subjects

Neutrality/negative effect

tendency of emails to lower the positivity interpretation of mails

Self awareness

the foundation for emotional intelligence. It involves accurately understanding your emotions as they occur and how they affect you. Cardon, Peter. Business Communication: Developing Leaders for a Networked World (Page 31). McGraw-Hill Higher Education. Kindle Edition.

Items in minutes

• Date and time • Team members present • Meeting roles • Key decisions • Key discussion points* • Open issues* • Action items and deadlines Cardon, Peter. Business Communication: Developing Leaders for a Networked World (Page 91). McGraw-Hill Higher Education. Kindle Edition.

Principles for tough conversation

• Embrace difficult conversations. • Assume the best in others. • Adopt a learning stance. • Stay calm/overcome noise. • Find common ground. • Disagree diplomatically. • Avoid exaggeration and either/or approaches. Cardon, Peter. Business Communication: Developing Leaders for a Networked World (Page 91). McGraw-Hill Higher Education. Kindle Edition.

Principles for virtual communication

• Focus on building trust at each stage of your virtual team. • Meet in person if possible. • Get to know one another. • Use collaborative technologies. • Choose an active team leader. • Run effective virtual meetings. Cardon, Peter. Business Communication: Developing Leaders for a Networked World (Page 91). McGraw-Hill Higher Education. Kindle Edition.

Active listening components

• Paying attention • Holding judgment • Reflecting • Clarifying • Summarizing • Sharing Cardon, Peter. Business Communication: Developing Leaders for a Networked World (Page 37). McGraw-Hill Higher Education. Kindle Edition.

group writing tips

• Start right away. • Work together at the planning stage. • Make sure your roles and contributions are fair. • Stay flexible and open. • Meet in real time consistently and ensure the writing reflects the views of the group. • Discuss how you will edit the document together. • Consider a single group member to polish the final version and ensure a consistent voice. Cardon, Peter. Business Communication: Developing Leaders for a Networked World (Page 91). McGraw-Hill Higher Education. Kindle Edition.

FAIR

How factual is your communication? How accessible are you motives, reasoning and information? How does your communication impact stakeholders? How respectful is your communication?

Idea development components

Identify issues, analyze issues, clarify objectives

Passive incivility

Ignoring emails, being slow with time sensitive requests

Common types of workplace incivility

Ignoring other, treating other without courtesy, disrespecting the efforts of others, disrespecting the time of others, disrespecting the privacy of others, disrespecting the dignity and worth of others

Four domains of EQ

Self awareness, Self management, Empathy, Relationship Management

Cyber silence

Nonresponse to e comms

Message structuring

What is the primary message? 15 words or fewer. What supports your message? What is the call to action?

Flames

angry emails

Competence

refers to the knowledge and skills needed to accomplish business tasks, approach business problems, and get a job done. Most people will judge your competence based on your track record of success and achievement. Cardon, Peter. Business Communication: Developing Leaders for a Networked World (Page 6). McGraw-Hill Higher Education. Kindle Edition.

Transparency

sharing all information relevant to stakeholders

Civility

show of respect, maintenance of order