Project Management Chapter 10

Which of the following is a guideline to help improve time spent at meetings?

Determine if a meeting can be avoided.

________ predict future project status and progress based on past information and trends.

Forecasts

________ involves making needed information available to project stakeholders in a timely manner.

Information distribution

________ involves managing communications to satisfy the needs and expectations of project stakeholders and to resolve issues.

Managing stakeholder expectations

_______ describe what the project team has accomplished during a certain period.

Progress reports

________ are a complete set of organized project records that provide an accurate history of the project.

Project archives

Which of the following is a guideline that will help you use e-mail more effectively?

The body of the e-mail should be as clear and concise as possible and you should always reread your e-mail before you send it.

In the ________ conflict-handling mode, decision makers incorporate different viewpoints and insights to develop consensus and commitment.

collaborating mode

Because communication is so important on projects, every project should include a(n) ________, which is a document that guides project communications

communications management plan

Which of the following processes of project communications management involves determining the information and communications needs of the stakeholders?

communications planning

When using the ________, project managers directly face a conflict using a problem-solving approach that allows affected parties to work through their disagreements.

confrontation mode

Managers who are very competitive or autocratic in their management style might favor the ________ approach to conflict handling.

forcing mode

Project team members may become stagnant or develop ________ if there are no conflicting viewpoints on various aspects of a project.

groupthink

Which of the following is a reflective statement documenting important things the project team has learned from working on the project?

lessons-learned report

Which of the following processes of project communications management involves collecting and disseminating performance information, including status reports, progress measurement, and forecasting?

performance reporting

When using the ________, the project manager deemphasizes or avoids areas of differences and emphasizes areas of agreement.

smoothing mode

Which of the following addresses where the project stands in terms of meeting scope, time, and cost goals?

status reports

If a team of three people are working together on one particular project task, they have three communications channels. If you add two more people to their team, you would have ________ communications channels.

ten

As the number of people communicating increases above ________, the number of communications channels increases rapidly.

three

Which of the following is the least desirable conflict-handling mode, because project managers retreat from an actual or potential disagreement?

withdrawal mode