Q11

Frankie is part of her company's peer mediation program. She leads the parent-teacher organization for her kid's school. Frankie also joins marches and protests for causes ranging from minimizing gun violence to reforming campaign finance procedures. Frankie exhibits

prosocial motivation.

Boring, tedious jobs generally reduce people's perceptions of their

self-efficacy.

Based on the Management in Action case, if an employee asks Korey for time off to take care of a sick child, Korey may believe the employee is lazy. What perceptual bias may cause this?

?

Fernanda, a hiring manager for a paper company, does not expect Juwon, a recent college graduate, to have much knowledge about how paper is made. Thus, Fernanda asks Juwon only a few basic questions during his interview. As a result, Fernanda leaves the interview believing that Juwon does not know enough to be hired for the job. This is an example of

?

Galiah impressed her boss by making many suggestions for department improvements and by putting in many weekend hours to do extra tasks to develop the new procedures. Which behavior is Galiah exhibiting?

?

The statement "Deka is slow to return phone calls" reflects the ________ component of an attitude.

?

To improve her employees'________, Makena has been purposefully connecting her employees with training and development as well as redesigning the jobs in her department with a focus on meaningfulness.

?

Which of the following diversity issues is true in the U.S. workforce?

The glass ceiling prevents many people of color from obtaining managerial and professional jobs.

Precious has a 10-mile commute each morning that is usually a fairly pleasant 15-minute drive. Next week, the highway department began a major construction project that will cause Precious to experience delays, detours, and slowdowns during her commute for the next 6 months. Her stressor would be considered

a hassle.

Coworkers Felipe and Cole had an altercation at work. Althea, the HR manager, wants to conduct an investigation that includes interviewing both employees as well as any witnesses. However, company policy dictates that Althea fire both Felipe and Cole immediately. Althea is experiencing

cognitive dissonance.

Workers who can truthfully say, "I'm fairly secure when working under pressure," "I am the captain of my fate," "I like myself," and "I can do this task" are individuals with strong

core self-evaluation.

Which of the following is a common reason that some women face a glass ceiling?

flawed facts

Justyne is valued by her organization as a high-utility employee who can answer the phones, greet customers, handle billing questions, operate the manufacturing equipment, and be a quality checker. Because she is competent in so many areas, Justyne is frequently moved around the company to wherever she is needed that day. It is likely that Justyne has high

generalized self-efficacy.

Because Allison is assertive, cheerful, and sociable, she would likely rate

high on extroversion.

Based on what you read in the Management in Action case, Stephanie Korey was always in the office, managed all of the company's operations, and worked long hours. Her dependability portrays a ________ level of ________.

high; conscientiousness

Which layer of the diversity wheel lists differences that we do not choose for ourselves, but that strongly influence our attitudes, expectations, and assumptions?

internal dimensions

Based on the Management in Action case, which of the following is a source of job-related stress at Away?

role conflict

Eren's boss asked him to pick up two evening shifts each week, in addition to his regular full-time schedule and his part-time coursework at the local university. The stress Eren is experiencing is due to

role overload.

Legend holds that on the first day of Harvard Law School students are told, "look to your left, look to your right, because one of you won't be here by the end of the year." If that statement is made, and then 1/3 of students drop out during the first year, the professor stated a

self-fulfilling prophecy.

After years of success as an Olympic pole-vaulter, Yelena is starting a new career in the marketing department for a consumer electronics manufacturer. Because of her athletic notoriety, her boss expects she will be smart, likable, and a hard worker. Yelena's new boss is exhibiting

the halo effect.