Qualities of Health Assistants Quiz

Alexia, a medical assistant, explains to Mrs. Phillips that the medication is to be taken once a day with a full glass of water. Which of the following is the goal of Alexia's communication with Mrs. Phillips?

Give instructions to patients

What is NOT an important part of being a good communicator?

Being persuasive

In what way can a health care worker demonstrate commitment?

By staying late to help a co-worker finish a difficult task

Lydia works at a medical facility in which all employees are required to wear white shoes. Lydia does not agree with this rule. What should Lydia do?

Comply with the rule and wear appropriate shoes

What should a health assistant do if a solution to a problem requires a task that is outside of his scope of practice?

Consult the supervisor

Which of the following is an example of enthusiasm?

Encouraging the team

In verbal communication, how is emotion expressed?

Tone of voice

What can a health care worker do to ensure that a patient understands medical information?

Use appropriate lay terms.

Bradley was late to work this morning. However, no one saw him come in late. When filling out his time sheet, he is tempted to record that he arrived to work on time. But Bradley does the right thing by recording the actual time that he arrived at the facility. Which trait did he demonstrate?

Honesty

Why is verbal communication often the most effective way to communicate?

It allows for instant feedback, clarity, and understanding.

Which of the following items demonstrates flexibility?

Learning a new method

How should health care workers behave during interactions with patients and co-workers?

Professionally

Which of the following refers to the physical space between people?

Proximity

Which of the following is NOT a method of nonverbal communication?

Lay terms

Which of the following demonstrates responsibility?

Admitting to a mistake

Which of the following is the best definition of communication?

Exchanging messages

Natalie is a medical secretary and must complete a large amount of filing this afternoon. At 1:00 PM, the office receptionist gets sick and goes home. The manager asks Natalie to fill in at the front desk for the rest of the afternoon. What trait does Natalie demonstrate by adjusting her schedule?

Flexibility

Which of the following is NOT true of communication in health care?

Health care workers should cross their arms when speaking with patients.

When is it acceptable to be dishonest in a health care facility?

It is never acceptable to be dishonest.

When is it acceptable to criticize cultural or religious beliefs in the workplace?

It is never acceptable to criticize cultural or religious differences.

Which of the following is a benefit of oral communication over written communication?

It provides immediate feedback.

What form of communication is used to indicate informed consent?

Written