Questions - Part 2

A primary use of intranets is for knowledge management. A. True B. False

A. True

Effective control systems involve the use of feedback to determine whether organizational performance meets established standards to help the organization attain its goals. A. True B. False

A. True

Establishing metrics and standards of performance is one of the four key steps in a feedback control model. A. True B. False

A. True

Hierarchical methods define explicit rules, policies, and procedures for employee behavior. A. True B. False

A. True

In decentralized control, managers rely on shared goals and values to control employee behavior. A. True B. False

A. True

Information technology enables an organization to do more work with fewer people. A. True B. False

A. True

One of the greatest outcomes of information technology is its potential to improve coordination, communication, and collaboration across the firm. A. True B. False

A. True

Peripheral players have the fewest number of connections and operate on the boundaries of a network. A. True B. False

A. True

With a network structure, most activities are outsourced so that different companies perform the various functions needed by the organization. A. True B. False

A. True

With outcome control, rather than monitoring how many hours an employee works, managers focus on how much work the employee accomplishes. A. True B. False

A. True

In connection with the shift to employee participation and empowerment, many companies are adopting a: A. decentralized control process. B. hierarchical control process. C. vertical organizational structure. D. centralized organizational structure.

A. decentralized control process.

Feedback control helps managers: A. make needed adjustments to help the organization be successful. B. emphasize decentralized control over employees. C. have complete hierarchical control on their subordinates. D. set organizational mission and vision.

A. make needed adjustments to help the organization be successful.

In recent years, the balanced scorecard has evolved into a system that helps managers see how: A. organizational performance results from cause-effect relationships among the four mutually supportive perspectives of balanced scorecard. B. decentralized control is effective for organizations to achieve the preset goals, mission, and vision. C. accuracy and responsiveness of employees improve drastically from the usage of outcome control instead of behavior control in their organization. D. each and every perspective of a balanced scorecard is dependent on each other.

A. organizational performance results from cause-effect relationships among the four mutually supportive perspectives of balanced scorecard.

Decentralized control differs from hierarchical control in that: A. power is more dispersed in decentralized control. B. top-down authority is used in decentralized control. C. detailed rules and procedures and formal control systems are used in decentralized control. D. organizational structure is vertical in decentralized control.

A. power is more dispersed in decentralized control.

_____ define explicit rules, policies, and procedures for employee behavior. A. Hierarchical methods B. Decentralized methods C. Traditional methods D. Reorganized methods

A. Hierarchical methods

Which of the following is true of decentralized control? A. Rules and procedures are used only when necessary. B. Managers do not rely on shared goals and values to control employee behavior. C. Top-down authority is used. D. Task-related job descriptions are given to employees.

A. Rules and procedures are used only when necessary.

_____ refers to using technologies such as blogs, Facebook, or Twitter for interacting with and facilitating communication and collaboration among employees, customers, and other stakeholders. A. Social business B. Decision support C. Transaction processing D. Business intelligence

A. Social business

Behavior control is based on monitoring and rewarding results, and managers might pay little attention to how those results are obtained. A. True B. False

B. False

Custom service indicators focus on production and operating statistics, such as order fulfillment or cost per order. A. True B. False

B. False

Data mining software is designed to print out data from the government sector, particularly from census reports. A. True B. False

B. False

Data warehousing is also known as data mining. A. True B. False

B. False

Executive information systems collect data from transactions such as sales, purchase from suppliers, and inventory changes and store them in a database. A. True B. False

B. False

Hierarchical control involves cultural values, traditions, shared beliefs, and trust to foster compliance with organizational goals. A. True B. False

B. False

Hubs link specialized pools of knowledge and integrate the larger network within the organization. A. True B. False

B. False

In decentralized control, the organizational structure is vertical, like a pyramid. A. True B. False

B. False

Social businesses always use a top-down approach. A. True B. False

B. False

Tacit knowledge is formal, systematic knowledge that can be written down and passed on to others. A. True B. False

B. False

The formal routines, reports, and procedures that use information to maintain or alter patterns in organization activities are referred to as the balanced scorecard. A. True B. False

B. False

Two approaches to knowledge management are the use of dialogue and communities of practice. A. True B. False

B. False

Using data intermediaries is a form of data mining. A. True B. False

B. False

With behavior control, people have a great deal of autonomy in terms of how they do their job. A. True B. False

B. False

With hierarchical control, the organizational culture is flexible, and managers consider culture a useful means for coordinating employees and the organization. A. True B. False

B. False

_____ focus on production and operating statistics, such as order fulfillment or cost per order. A. Customer service indicators B. Business process indicators C. Learning and growth potentials D. Quality control perspectives

B. Business process indicators

_____ is based on values and assumptions that are almost opposite to those of hierarchical control. A. Centralized control B. Decentralized control C. Vertical control D. Horizontal control

B. Decentralized control

_____ means searching out and analyzing data from multiple sources across the enterprise, and increasingly from outside sources as well, to identify patterns and relationships that might be significant. A. Data warehousing B. Data processing C. Data entry D. Data mining

D. Data mining

_____ involves monitoring and influencing employee behavior through extensive use of rules, policies, order of authority, written documentation, reward systems, and other formal mechanisms. A. A vertical organizational structure B. Decentralized control C. A horizontal organizational structure D. Hierarchical control

D. Hierarchical control

Which of the following is not a perspective of the balanced scorecard? A. Financial performance B. Customer service C. Learning and growth D. Quality control

D. Quality control

Which of the following is the first step in the feedback control model? A. Taking corrective action as needed B. Establishing metrics and standards of performance C. Comparing metrics of actual performance to standards D. Setting strategic goals

D. Setting strategic goals

Which of the following is true of an organization with decentralized control? A. The organization emphasizes extrinsic rewards, and task-related job descriptions are given to employees. B. The organization assumes that people are incapable of self-discipline and cannot be trusted. C. The organization uses detailed rules and procedures and formal control systems. D. The organization places great emphasis on the selection and socialization of employees.

D. The organization places great emphasis on the selection and socialization of employees.

Which of the following helps managers to make smarter decisions? A. Restricting the use of social media technologies B. Using business intelligence software to analyze data C. Restricting use of intranets for knowledge management D. Using only horizontal linkages and not vertical linkages

B. Using business intelligence software to analyze data

Software for business intelligence, also called _____, helps users make sense of all of a company's data. A. dynamic software B. analytic software C. decision support software D. warehousing software

B. analytic software

With _____, the culture is adaptive, and managers recognize the importance of organizational culture for uniting individual, team, and organizational goals for greater overall control. A. centralized control B. decentralized control C. vertical control D. hierarchical control

B. decentralized control

Which of the following perspectives of a balanced scorecard includes traditional measures such as net income and return on investment? A. Learning and growth potential B. Customer service indicators C. Financial perspective D. Quality control perspective

C. Financial perspective

_____ are people who are at the center of an information network. These are people who are sought out for their knowledge and information. A. Brokers B. Peripheral players C. Hubs D. Communicators

C. Hubs

_____ refers to the efforts to systematically find, organize, and make available a company's intellectual capital and to foster a culture of continuous learning and information sharing. A. Feedback control B. Outcome control C. Knowledge management D. Transaction management

C. Knowledge management

All effective control systems involve the use of _____ to determine whether organizational performance meets established standards to help the organization attain its goals. A. decentralization B. hierarchical referral C. feedback D. employee referral

C. feedback

An organization's _____ focuses on how well resources and human capital are being managed for the company's future. A. business process indicator B. customer service indicator C. learning and growth potential D. quality control perspective

C. learning and growth potential

Shaina, a manager for a fashion magazine, puts out two messages a day on her company's Facebook fan page. She does this to obtain feedback from readers and also to determine what the readers would like to see in the magazine. This scenario is an example of _____. A. feedback processing B. data warehousing C. social business D. business intelligence

C. social business

A(n) _____ provides a visual representation of the key drivers of an organization's success and shows how specific outcomes in each area are linked. A. feedback map B. outcome map C. strategy map D. transaction map

C. strategy map

A(n) _____ collects data from sales, purchases from suppliers, and inventory changes and stores them in a database. A. inventory control system B. automated analysis system C. transaction processing system D. decision support system

C. transaction processing system

_____ refers to organizational policies and practices that both enhance the economic success of a company and advance the economic and social conditions of the communities in which the company operates. a. Conscious capitalism b. Internal integration c. Ethics hotline d. Bureaucratic culture

a. Conscious capitalism

Which of the following refers to how an organization meets goals and deals with outsiders? a. External adaptation b. Conscious capitalism c. Internal integration d. Mission culture

a. External adaptation

Which of the following rites in an organization facilitates the transition of employees into new social roles? a. Rite of passage b. Rite of renewal c. Rite of enhancement d. Rite of degradation

a. Rite of passage

_____ refers to the quality of interactions among people and whether they share a common perspective. a. Social capital b. Interpersonal skill c. Mission culture d. Clan culture

a. Social capital

Which of the following is a reason for some stories to be considered as legends? a. The events are historic and may have been embellished with fictional details. b. They encapsulate key cultural values in the form of mottos or mantras. c. The content of the stories is relevant and accurately based on true events. d. They are rumors circulated in organizations to mislead competitors.

a. The events are historic and may have been embellished with fictional details.

Which of the following is the main focus of the clan culture? a. The involvement and participation of the organization's members b. The external environment and customer needs c. A consistency orientation for a stable environment d. A clear vision of the organization's purpose

a. The involvement and participation of the organization's members

Which of the following is a characteristic of values-based leaders? a. They put effort into maintaining positive interpersonal relationships. b. They punish the subordinates for their mistakes and failures. c. They are consistently ethical in their public lives but unethical in their private lives. d. They put company interests above ethics.

a. They put effort into maintaining positive interpersonal relationships.

Which of the following is a critical function of cultures? a. To help organizations adapt to the external environment b. To enforce the policies of the organization in the work environment c. To project a positive image to competitors d. To enable the members to work independently

a. To help organizations adapt to the external environment

A code of ethics is a formal statement of the company's values concerning ethics and social responsibility. a. True b. False

a. True

An ethics committee is a cross-functional group of executives who oversee company ethics. a. True b. False

a. True

Ethical standards for the most part apply to behavior not covered by the law. a. True b. False

a. True

In a mission culture, managers shape behavior by envisioning and communicating a desired future state for the organization. a. True b. False

a. True

In the context of corporate culture, internal integration means that members develop a collective identity and know how to work together effectively. a. True b. False

a. True

Most Internet-based companies use the adaptability type of culture. a. True b. False

a. True

Organizations can view whistle-blowing as a benefit to the company. a. True b. False

a. True

Sayings are mottoes or mantras that encapsulate key cultural values. a. True b. False

a. True

The bureaucratic culture supports a methodical approach to doing business. a. True b. False

a. True

The visible artifacts and behaviors can be used by managers to shape company values and to strengthen the desired corporate culture. a. True b. False

a. True

Values-based leaders accept others' mistakes and failures and are never condescending. a. True b. False

a. True

When organizations are successful, the values, ideas, and practices that helped attain success become institutionalized. a. True b. False

a. True

The _____ is characterized by strategic focus on the external environment through flexibility and change to meet customer needs. a. adaptability culture b. mission culture c. clan culture d. bureaucratic culture

a. adaptability culture

Most ethics offices have confidential _____ that employees can use to seek guidance as well as report questionable behavior. a. ethics hotlines b. grievance forums c. ethics courts d. grievance boards

a. ethics hotlines

Most managers are shifting away from bureaucratic cultures because of a need for: a. greater flexibility. b. better decision-making techniques. c. easier communication channels. d. reducing employee participation.

a. greater flexibility.

Korston Inc., a software development firm, makes its new hires walk a marathon across the city of Cidville in order to demonstrate the determination of the employees. After the marathon, they are made to recount their experiences and describe how this event has motivated them to work hard. This scenario illustrates a _____. a. rite of passage b. mission culture c. clan culture d. rite of renewal

a. rite of passage

Among the following leaders, who heads the ethics department in an organization? a. The director of the organization b. A compliance officer c. The vice-president of the organization d. A correctional officer

b. A compliance officer

Companies that favor fast growth and short-term profits over ethics are generally more successful in the long run. a. True b. False

b. False

Conscious capitalism diminishes the economic success of a company. a. True b. False

b. False

Culture is a set of written rules and norms to guide an organization. a. True b. False

b. False

Ethics departments in organizations are headed by a legislator who is common for all organizations in a particular industry. a. True b. False

b. False

In an organization that follows the mission culture, bonuses and promotions are based on seniority rather than performance. a. True b. False

b. False

In large organizations, culture is always uniform throughout the organization. a. True b. False

b. False

In successful organizations, culture becomes set and therefore does not require adaptation to the environment. a. True b. False

b. False

Issuing an authoritative directive can impact an organization's value system in a great manner. a. True b. False

b. False

Legends are accurate representations of true events. a. True b. False

b. False

Physical symbols are avoided in organizations because they focus on all items in general rather than a specific item. a. True b. False

b. False

Symbols are narratives based on true events that are frequently shared among organizational employees and told to new employees to inform them about an organization. a. True b. False

b. False

The bureaucratic culture is characterized by high personal involvement and low levels of consistency, conformity, and collaboration among members. a. True b. False

b. False

Whistle-blowing involves employee's involvement in illegal, immoral, or illegitimate practices on behalf of the organization. a. True b. False

b. False

Which of the following is not one of the four categories of culture? a. Clan b. Flexibility c. Mission d. Adaptability

b. Flexibility

Which of the following is true of constructive cultures? a. Constructive cultures encourage rigidity and stability. b. In constructive cultures, managers are concerned with customers, employees, and internal processes. c. In constructive cultures, managers are more concerned about themselves or their own special projects. d. Constructive cultures discourage adaptation to the external environment.

b. In constructive cultures, managers are concerned with customers, employees, and internal processes.

Which of the following is not true of managers in non-constructive cultures? a. They tend to be isolated and bureaucratic. b. They care deeply about stakeholders. c. They are comfortable with the status quo. d. They care mainly about themselves.

b. They care deeply about stakeholders.

The degree of agreement among members of an organization about the importance of specific values is referred to as: a. bureaucratic culture. b. culture strength. c. internal integration. d. social responsibility.

b. culture strength.

The _____ arises from a set of codified principles and regulations that describe how people are required to act, that are generally accepted in society, and that are enforceable in the courts. a. code of ethics b. rule of law c. code of conduct d. rule of thumb

b. rule of law

_____ is an extension of the idea of managerial ethics and refers to management's obligation to make choices and take action so that the organization contributes to the welfare and interest of all organizational stakeholders. a. Culture strength b. Value-based leadership c. Corporate social responsibility d. External adaptation

c. Corporate social responsibility

Which of the following is true of organizational culture? a. It is initially expressed by the low-level managers. b. It cannot help an organization adapt to the external environment. c. It provides people with a sense of identity. d. It is invariant with time and change in leadership.

c. It provides people with a sense of identity.

Which of the following types of organizations is best suited to the mission culture? a. One that is concerned with the involvement and participation of the organization's members b. One that is concerned with the rapidly changing expectations from the external environment c. One that is concerned with serving specific customers in the external environment but without the need for rapid change d. One that is concerned with the internal operations and a consistency orientation for a stable environment

c. One that is concerned with serving specific customers in the external environment but without the need for rapid change

Which of the following rites in an organization creates common bonds and good feelings among employees and increases commitment to the organization? a. Rite of renewal b. Rite of degradation c. Rite of integration d. Rite of enhancement

c. Rite of integration

_____ develop to reflect the common problems, goals, and experiences that members of a team, department, or other unit share. a. Legends b. Rites c. Subcultures d. Clan cultures

c. Subcultures

Which of the following does the mission culture emphasize? a. The involvement and participation of the organization's members b. The rapidly changing expectations from the external environment c. A consistency orientation for a stable environment d. A clear vision of the organization's purpose

d. A clear vision of the organization's purpose

Which of the following is true of an ethics committee? a. It is presided over by employees at the lower level of the organizational hierarchy. b. It sets ethical objectives that are common across all organizations in a particular industry. c. It comprises experts from outside the organization who oversee company ethics and set objectives. d. It provides rulings on ethical issues and assumes responsibility for disciplining wrongdoers.

d. It provides rulings on ethical issues and assumes responsibility for disciplining wrongdoers

Which of the following is the purpose of holding rites and ceremonies in an organization? a. To help the growth of sales and improve the profit margin b. To ensure the abolition of competitors c. To provide employees with moral guidance d. To provide dramatic examples of what a company values

d. To provide dramatic examples of what a company values

_____ involves employee disclosure of illegal, immoral, or illegitimate practices on the part of the organization. a. External adaptation b. Conscious capitalism c. Organizational disclosure d. Whistle-blowing

d. Whistle-blowing

A(n) _____ arises in a situation concerning right and wrong where values are in conflict. a. culture problem b. legal issue c. cultural quandary d. ethical dilemma

d. ethical dilemma

Ringmart is a fast-food joint that has a motto "Fast food, fast delivery". This is an example of a _____. a. legend b. myth c. story d. saying

d. saying

Ronald is an accountant at Bradmink Corporation. He has come to know that his company has been embezzling large sums of money from its clients. Ronald then informs the authorities of his company's illegal activities. This scenario illustrates _____. a. external adaptation b. conscious capitalism c. organizational disclosure d. whistle-blowing

d. whistle-blowing

_____ is based on managers' direct observation and supervision of employee actions to see whether the individual follows rules and policies and performs tasks as instructed. A. Feedback control B. Outcome control C. Behavior control D. Transaction control

C. Behavior control

_____ refers to technologies, skills, and processes for searching and examining massive, complex sets of data that traditional data processing applications cannot handle to uncover hidden patterns and correlations. A. Social business B. Data warehousing C. Big data analytics D. Business intelligence

C. Big data analytics

In contrast to hierarchical control, decentralized control relies on: A. extensive use of rules and policies. B. close personal supervision. C. reward systems. D. cultural values.

D. cultural values.

A form of outsourcing is to use _____, firms that collect data from multiple organizations and analyze the combined data for them. A. hubs B. peripheral players C. data summarizers D. data intermediaries

D. data intermediaries

The use of huge databases that combine all of a company's data and allow users to access the data directly, create reports, and obtain responses to what-if questions is referred to as: A. data mining. B. data processing. C. transaction processing. D. data warehousing.

D. data warehousing.