quiz 2 (c 1, 2, 4)

Which of the following statements about emotions is false? A. Emotions change psychological and/or physiological states. B. Felt emotions are always displayed. C. Emotions motivate behavior. D. Positive emotions result from goal achievement. E. Emotions may occur from past or possible future events.

B. felt emotions are always displayed

Which of the following is not a factor in contributing to employee engagement? A. High levels of conscientiousness B. High levels of stress C. Charismatic managers D. Recognition E. Motivating jobs

B. high levels of stress

A theory that attempts to describe how various person and environmental factors affect motivation is known as a: A. Content theory of motivation B. Process theory of motivation C. Extrinsic theory of motivation D. Intrinsic theory of motivation E. Integrated theory of motivation

B. process theory of motivation

An individual's overall thoughts and feelings about quitting are called: A. withdrawal attitudes. B. withdrawal cognitions. C. withdrawal values. D. cognitive dissonance. E. psychological dissonance.

B. withdrawal cognitions

The ability to monitor one's own and others' feelings and emotions, to discriminate among them, and to use this information to guide one's thinking and actions is called: A. proactivity. B. emotional stability. C. emotional intelligence. D. CSE E. self-efficacy.

C. emotional intelligence

In _________ job design, managers changed employees' tasks with the intent of increasing motivation and productivity. A. Top-down B. Bottom-up C. Idiosyncratic D. Work-team E. Joint ownership

A. top-down

Pam is attempting to reduce her inequity at work by attending night school for further job training. In other words, she is trying to ____. A. Find a new comparison other B. Decrease her inputs C. Increase her outcomes D. Increase her inputs E. Decrease her outcomes

D. increase her inputs

You are unlikely to say anything to someone smoking in the nonsmoking section of a restaurant unless you are irritated by this behavior. A lack of irritation implies that the __________ component of your attitude toward people smoking in restaurants is neutral. A. behavioral B. intellectual C. cognitive D. normative E. affective

E. affective

Roberto is a manager at XYZ Corporation. Every day, he eats lunch in the company cafeteria so he can learn the latest news and rumors. He is exhibiting his: A. relationship management. B. self-awareness. C. self-disclosure. D. extraversion. E. social awareness

E. social awareness

An individual's capacity for constructive thinking, reasoning, and problem solving is known as naturalist intelligence. T/F

FALSE (intelligence; naturalist has to do with environment)

Theory Y is a pessimistic view of employees: that they dislike work, must be monitored, and can only be motivated with rewards and punishment. T/F

FALSE (positive)

Research strongly supports Maslow's hierarchy of needs theory. T/F

FALSE (research does not clearly support this)

Job satisfaction has a positive relationship with _________, and a negative relationship to _______. A. job performance; turnover B. OCB; job performance C. job performance; OCB D. CWB; OCB E. CWB; turnover

A. job performance; turnover

The idea of perceived organizational support is that if treated well, employees are motivated by: A. the norm of reciprocity. B. cognitive dissonance. C. met expectations. D. the psychological contract. E. dispositional factors.

A. norm of reciprocity

Organizational commitment exists to the degree that a person's _______ match the __________. A. personal values; organizational culture B. personal values; job characteristics C. personal values; organizational structure D. behavioral intentions; organizational strategy E. behavioral intentions; organizational values

A. personal values; organizational culture

Personal competence is composed of: A. self-awareness and self-management. B. emotional stability and self-management. C. self-awareness and social awareness. D. relationship management and self-management. E. emotional stability and self-awareness.

A. self-awareness and self-management

The components of employee engagement are: A. urgency, being focused, intensity, enthusiasm. B. affective, behavioral, cognitive. C. interpersonal, intrapersonal. D. values, attitudes, behaviors. E. intrinsic, extrinsic.

A. urgency, being focused, intensity, enthusiasm

According to research, the relationship between job performance and job satisfaction is best summarized by which of the following statements? A. Higher levels of job satisfaction lead to higher job performance. B. Higher levels of job performance lead to higher job satisfaction. C. Both variables indirectly influence each other. D. These variables are both caused by personality factors. E. There is no relationship between job performance and job satisfaction.

C. both variables indirectly influence each other

Research shows that when an organization breaches a psychological contract, A. employees are likely to be less committed and satisfied, but their performance and intentions to quit are not affected. B. employees are likely to be less committed and satisfied and more likely to quit, but their performance is not affected. C. employees are likely to be less committed and satisfied and more likely to quit, and their performance is likely to be lower. D. employees are likely to be less committed and satisfied and have lower job performance, but are not more likely to quit. E. this has no effect on employee satisfaction, commitment, intentions to quit, or job performance.

C. employees are likely to be less committed and satisfied and more likely to quit, and their performance is likely to be lower

__________ holds that people are motivated to behave in ways that produce desired combinations of expected outcomes. A. Equity theory B. Expectation theory C. Expectancy theory D. Self-fulfilling prophecy theory E. Goal-setting theory

C. expectancy theory

Gerry, one of your subordinates, seems to care so much about being liked that he rarely states strong opinions in meetings of your department. Based on this, Gerry probably: A. Has a strong need for personal power B. Has a strong need for institutional power C. Has a strong need for affiliation D. Has a strong need for achievement E. Has a low need for achievement

C. has a strong need for affliation

Most entrepreneurs: A. think luck had no role in the success of their venture. B. were in their twenties. C. have bachelor's degrees. D. were unmarried when they started their business. E. come from extremely rich or extremely poor backgrounds.

C. have bachelor's degrees

Samantha, a member of a team you are assigned to for a management class, has often been late getting her work to the team, and when it arrives it is often of poor quality. Samantha is likely to be displaying her ________. A. low agreeableness B. high extraversion C. low conscientiousness D. low emotional stability E. low proactivity

C. low conscientiousness

_________ is the psychological process that arouses our interest in doing something. A. Involvement B. Engagement C. Motivation D. Citizenship E. Commitment

C. motivation

Which of the following is not a suggestion for managers who want to reduce voluntary turnover? A. Foster employee engagement B. Create effective orientation programs C. Reward all employees equally D. Hire people who "fit" the organization's culture E. Provide clear expectations of the job

C. reward all employees equally

Klaus works in a very stressful job, but maintains his "cool" even in the worst times. He is likely to score high on ________. A. extraversion B. agreeableness C. conscientiousness D. emotional stability E. openness to experience

D. emotional stability

Discretionary individual behavior that promotes the effective functioning of the organization is called: A. employee engagement. B. job involvement. C. motivation. D. organizational citizenship behavior. E. need fulfillment.

D. organizational citizenship behavior

According to expectancy theory, a person's motivation will be highest when: A. Expectancy is high, but instrumentality is low B. Instrumentality is high, but valence is low C. Valence is high, but expectancy is low D. Expectancy, instrumentality, valence are all moderate E. Expectancy, instrumentality, valence are all high

E. expectancy, intrumentality, valence are all high

The potential to learn and use spoken and written languages is: A. spatial intelligence. B. naturalist intelligence. C. intrapersonal intelligence. D. bodily-kinesthetic intelligence. E. linguistic intelligence.

E. linguistic intelligence

Organizations should use selection based on attitudes and emotions to choose which employees to hire. T/F

FALSE

Personality models are unique to the cultures in which they were developed. T/F

FALSE (Cross-cultural research evidence shows personality models are not unique to the culture in which they were developed.)

When hiring people, the best thing a manager can do is to find someone like him/herself and make sure the person "fits" into his or her stereotype of a good worker. T/F

FALSE (STR8 UP DUH)

According to McClelland, the positive side of the need for power is institutional power, and the negative side is personal power. T/F

TRUE

In equity theory, a person compares his/her outputs and inputs to those of another person. T/F

TRUE

Low job satisfaction and low employee engagement imply lower task performance and higher employee turnover. T/F

TRUE

Needs are psychological or physiological deficiencies that arouse behavior. T/F

TRUE

The goal of the job characteristics model is to: A. Apply scientific methods to job design B. Increase intrinsic motivation in jobs C. Increase extrinsic motivation in jobs D. Guide the goal-setting process E. Guide managers in applying job swapping techniques

B. increase intrinsic motivation in jobs

A firm trained its customer service representatives who handled telephone enquiries to handle walk-in customers as well. The firm was engaging in ____. A. Job design B. Job enlargement C. Scientific management D. Job enrichment E. Job rotation

B. job enlargement

The Big Five personality dimensions include emotional stability and Type A behavior. T/F

FALSE (agreeableness, extraversion, conscientiousness, emotional stability, openness to experience)

Of the Big Five personality dimensions, agreeableness has been shown to be the best predictor of job performance. T/F

FALSE (conscientiousness)

The two types of motivation are goal-oriented and failure-avoiding. T/F

FALSE (extrinsic and intrinsic)

Regarding using personality testing as part of the hiring process, experts have concluded that: A. only the Big Five should be used as predictors of job performance. B. the typical personality test is not a valid predictor of job performance. C. there are many valid instruments available to managers to test for personality types. D. the effects of personality on job performance are so large it cannot be ignored by managers. E. there is not enough evidence to draw any conclusions about personality testing.

B. typical personality test is not a valid predictor of job performance

Performance on tests like the Scholastic Aptitude Test and the Graduate Management Admissions Test is likely to be most closely related to: A. naturalist intelligence. B. interpersonal intelligence. C. intrapersonal intelligence. D. spatial intelligence. E. logical-mathematical intelligence.

E. logical-mathematical intelligence

Emotional intelligence is composed of two components: internal and external. T/F

FALSE (self-awareness, self-management, social awareness, relationship management)

When a person perceives his/her outcome to input ratio is greater than that of a relevant comparison person, he/she is experiencing negative inequity. T/F

FALSE (A person will experience positive inequity when his or her outcome to input ratio is greater than that of a relevant comparison person. If a comparison person enjoys greater outcomes for similar inputs, negative inequity will be perceived.)

Attitudes have three components: affective, cognitive, and value-oriented. T/F

FALSE (affective, cognitive, behavioral)

The psychological discomfort a person experiences when simultaneously holding two or more conflicting cognitions is known as psychological conflict. T/F

FALSE (this is cognitive dissonance)

The five needs identified in Maslow's needs hierarchy model, in order from lowest to highest, are: A. Physiological, safety, love, esteem, self-actualization B. Physiological, safety, esteem, love, self-actualization C. Safety, physiological, love, esteem, self-actualization D. Safety, physiological, love, self-actualization, esteem

A. physiological, safety, love, esteem, self-actualization

A low instrumentality means that: A. The person does not value the outcomes B. The person does not believe putting forth effort will result in gaining a reward C. The person does not feel confident in his/her ability to do the job D. The person is not motivated E. The person is highly motivated

B. the person does not believe putting forth effort will result in gaining a reward

Positive employee attitudes and motivation are greatest when the work environment is consistent with employee values. T/F

TRUE