Quiz 2

When you consider what types of tests or assessment to use in the selection process, which of the following is an important legal consideration?

Adverse Impact

What type of interview focuses on how candidates have handled previous situations?

Behavioral interview

What tool is used to compare performance levels from one organization to another

Benchmarking

What company is using corporate strategy of differentiation?

A company develops a product that is uniquely easy to use and charges a premium price.

A manager leaves an organization to follow a transferred spouse. Which recruiting practice would be readily accessible to current employees and help the employer pinpoint and identify qualified internal candidates for the open job?

Moonlight and Job Posting

Can an employee refuse to complete a task when it is not included in the job description?

No, a job description is not a contract

What may on-boarding include?

Orientation, A buddy or mentor, Training

When scanning the environment, which acronym covers the areas that should be reviewed?

PESTLE

ROI stands for

Return On Investment

What is the correct order of the candidate selection process?

Screen, Interview, Assess and Evaluate, Select and Offer.

A plan of action to accomplish long-term goals is called

Strategy

SWOT stand for

Strengths, Weaknesses, Opportunities, Threats

Which of the following is a benefit of external recruitment?

It promotes a diverse environment

What term describes the cluster of interrelated attributes that give rise to behaviors needed to perform a job effectively?

Job competencies

What question does the employment value proposition (EVP) answer?

Why would a talented person want to work for this organization?

Which of the following is not an example of a financial ratio?

Cash flow statement

Which of the following recruitment effectiveness strategies can be measured by short-term considerations?

Cost per hire

Which talent acquisition metric is a good measure of the effectiveness of the hiring process?

Cost per hire

An operation team is having problems with the IT support staff responsible for finishing their deliverables. According to operations, IT is not providing timely support, causing delays for operations. The operations team leader thinks HR should do something to get everyone to work together more effectively. However, the CEO is considering outsourcing IT to increase productivity. The IT manager insists that IT staff is doing everything they can. IT believes that the operations team is impossible to satisfy and asks for HR's help to change the CEO's mind about outsourcing. What is the best method to address IT's fears about outsorcing?

Determine whether outsourcing is one of the long term strategic objectives of the organization.

A job analysis is used for

Determining recruitment, qualifications, and selection Providing job duties and job specifications for the selection process.

After conducting a reference background check, HR discovers that a leading candidate misrepresented dates of previous employment both on the resume and the job application. What is the most probable outcome of learning this information?

Do not extend and offer of employment

Which of the following is not an internal recruitment method?

Employer website

Which of the following is most important to include in job descriptions for the purpose of ADA compliance?

Essential Functions and Physical Demands

Which business function is likely to be closer to the end fo the value chain?

Fullfillment

Which of the following represents the scheduling of tasks visually, showing the length and timing of specific activities?

Gantt charts

Which of the following is a red flag when screening a job applicant?

Gaps in employment Vague terms Inconsistent career path

A retail cleaning company based in Boston and only operating in Massachusetts focuses to support very specific custodial needs of the pharmaceutical industry. The company is seeking to establish new operations in South Carolina because they learned that plans to build a large new manufacturing plant. What type of a growth strategy is this company pursuing?

Greenfield operation

A local credit union has suffered a terrible drop in customer service retains that are measured by an association of credit unions across the state. What is an effective way for your talent acquisition strategy to address this area for organizational improvement?

Identify the competencies required for employees to provide effective customer service and then build interview processes and other screening tools to select candidates with this capability.

What financial document lists the revenues, expenses, and profits of an organization for a designated period of time.

Income Statement

When scanning the environment, economic factors include

Interest rates

What is the primary advantage of a balanced scorecard approach to measuring organizational performance?

It allows organizations to measure and monitor important performance indicators across several areas.

A company has experienced a high degree of turnover during the past year. Senior leadership is concerned about the amount of turnover and worried that HR is not moving fast enough to fill these positions. The hiring managers say that the applicant pools have been weak lately and they have had trouble finding qualified applicants to hire from within the pools HR provides. HR has relied heavily on recruiting by word of mouth, which in the past has generated applicants that fit the company's culture. The award for referrals that result in hiring has also been popular with employees. What, would be the best way for HR to address the senior leaders' concerns about turnover?

Tell senior management that HR will do an analysis of the current turnover rate across fiscal years to determine if the turnover rate has changed drastically and then develop a comprehensive talent acquisition plan to fill the job openings with the right set of talented candidates.

Which of the following is true regarding interview questions?

They should always be job related

The formula for a cost benefit ratio is

Value of projected benefits divided by cost

In phase I of Strategy Formulation, which one of the following activities occur?

Vision and mission statements are developed