Quiz 7

C. Enunciate and speak slowly

What techniques help one to be understood? A. Mumble quickly B. Speak as fast as you can C. Enunciate and speak slowly

C. Energized

What type of voice sounds strong, fresh and bright? A. Soft B. Loud C. Energized

A. Integrity

What means keeping your promises and being true to yourself? A. Integrity B. Intuition C. Sympathizing D. Professionalism

C. 55

What percentage of the message is communicated through body language? A. 7 B. 38 C. 55 D. 100

D. Intuition

A gut feeling or gut reaction is known as this. A. Tact B. Honesty C. Integrity D. Intuition

B. Active Listening

What is it called when you make a conscious effort to hear and understand the message? A. Communication B. Active Listening C. Auditory communication D. Kinesthetic communication

C. You are more formal at work than with family and friends.

How does your professional language level differ from home and work? A. There isn't any difference. B. You are less formal at work than with family and friends. C. You are more formal at work than with family and friends.

B. Listening

The process of understanding what is said, interpreting the meaning and clarifying what you heard. A. Hearing B. Listening C. Paraphrasing D. Sympathizing

A. Tact

This is the ability to recognize a delicate situation and respond carefully. A. Tact B. Honesty C. Integrity D. Intuition

C. Communication

This is the exchange of thoughts, messages or information through speech, signals, writing or behavior. A. Intuition B. Self-motivation C. Communication D. Active listening

C. Ask appropriate questions

This shows comprehension and understanding, clarifying to ensure that the correct message has been received. A. Maintain eye contact B. Lean slightly forward C. Ask appropriate questions D. Encourage further embellishment by remaining silent

B. Auditory

This type of communication focuses on words to determine the meaning. A. Visual B. Auditory C. Kinesthetic

A. Visual

This type of communication includes drawings, charts, diagrams and graphics. A. Visual B. Auditory C. Kinesthetic

C. Kinesthetic

This type of communication is in tune with body language. A. Visual B. Auditory C. Kinesthetic

C. Volume

Which can add variety and interest to your sentences? A. Accent B. Energy C. Volume D. Enunciating

C. Smiling

Which does not attribute to how your voice sounds to others? A. Accent B. Energy C. Smiling D. Volume

A. Interrupting

Which is a common listening problem? A. Interrupting B. Paraphrasing C. Sympathizing with the patient D. Focusing on the unspoken cues

B. Smiling

Which is a nonverbal cue? A. Accent B. Smiling C. Volume

D. All of the above

Which is important to remember when speaking to someone with a hearing disability? A. Use good volume B. Speak each word clearly C. Slow down your rate of speech D. All of the above

C. Prepare your rebuttal

Which is not a quality of active listening? A. Pay attention B. Maintain eye contact C. Prepare your rebuttal D. Lean slightly forward