quiz 8

What are three duties of MLTs described by ASCLS in our Code of Ethics

Job, Society, and Patients

Plantiff

a person who brings a case against another in a court of law.

Communication

act or process of receiving and transmitting messages

What important rules must laboratory professionals adhere to regarding confidentiality

always maintain confidentiality and only talk when necessary

Defendant

an individual, company, or institution sued or accused in a court of law.

Malpractice

improper of unskillful care of a patient by a member of the healthcare team

Empathy

the ability to understand and share the feelings of another

Professionalism

the competence or skill expected of a professional

What is HIPAA

the law that mandates the confidentiality of personal health info

Leadership

the process of influencing others to achieve designated organizational goals

Tort

A wrongful act

liable

legally responsible

Briefly describe the five types of barriers to effective communication

-Structural Barriers: spatial constraints: geography and job duties that isolate people from normal communication -Problems of Semantics: that studies the denotation and connotation of words -Technical Problems: defects in equipment or the environment -People Barriers: Perception Factors: how a message is viewed. Interpersonal Factors: worthiness of a person as perceived by another -Outcome Problems: Even if the message is skillfully communicated if the receiver cannot perform the task, then communication is not successful

What is CLIA? What Agency administers CLIA? What does "waived tests" mean? Labs with moderate complex or highly complex testing must have written policies and procedures for what three areas?

A law that establishes quality standards for laboratory testing; CMS administers CLIA; A wavier test is a yes that can be done by anyone; Three areas that must have written policies are Personnel, Procedures, and Quality Assurance

Name two agencies which provide certification for MLTs

ASCP (American Society for Clinical Pathology) AMT (American Medical Technologists)

List the five leadership styles managers may possess

Autocratic, Persuasive, Consultative, Democratic, and Laissez-faire

Accidental exposure to HIV must be reported by a health care facility to what agency?

CDC (Centers for Disease Control) IDPH (Illinois Department of Public Health)

List four industrial/commercial positions

Customer Supports, HMO Contract Negotiator, Sales Marketing, and Education

What agency is the main source of regulations affecting the health care industry

HHS (Health and Human Services)

Battery

Inventional touching of another person w/o consent

List four non-technical positions

MLT Program instructor, Medical Writer, Hospital Marketing Department, and Preventive Medicine Program Director

Aside from industrial/commercial positions, list three other industries or employers for MLTs outside the health service industry

OSHA Inspector, IDPH Inspector, and CAP Consultant

Implied consent

Patients nonverbal behavior that indicated agreement exists when immediate action is required to save the patients life

Briefly discuss what the term "Chain of Custody" means.

Process of maintaining accountability and control of a specimen from collection through testing to disposal

Briefly explain the eight steps involved in making a good decision

Step 1: recognize that there is a problem Step 2: investigate and analyze the cause and extent of the problem Step 3: define the nature and boundaries of the problem Step 4: Identify alternate solutions Step 5: Evaluation of each option Step 6: Select the best alternative Step 7: Implementation of the solution Step 8: Follow-up on progress and make changes if needed

Briefly explain the communication process

The sender has an understanding of its meaning, the message itself is an important variable, the mode of transmission is selected (oral, written, non verbal, or through a third party, the receiver translates the communication determines the response, feedback, and clarification

Assault

Unjustifiable attempt to tough another person or the threat to do so as to cause the other to believe that it will be carried out or to cause fear

Felony

a crime, typically one involving violence, regarded as more serious than a misdemeanor

Motive

a desire or need that acts as a stimulus for action

Patient Confidentiality

confidential materials include communication between physicians and the patient; regulated by HIPAA

Motivation

deals with the reason people act the way they do

Negligence

failure to act or to perform duties according to the standards of the profession

Breach of Duty

failure to meet the standard of care

List four technical positions available in health care

infection control officer, POCT manager, Patient Representative, and Hospital Safety Officer

Feedback

information about reactions to a product, a person's performance of a task, which is used as a basis for improvement.

Ethics

moral principles that govern a person's behavior or the conducting of an activity.

List the four skills that need to be present for a manager to succeed

organizational, people, financial, and technical

Attitude

people's outward disposition toward they job tasks and coworkers

List the four main functions involved in the management process cycle

planning, organizing, directing and controlling

Certification

process by which a nongovernmental agency or association grants recognition of competence to an individual who has met certain predetermined qualifications as specified by that agency or association

Licensure

process by which an agency of government grants permission to persons meeting predetermined qualifications to engage in a given occupation and/or to use a particular title or grants permission to an institution to perform specified functions

Accreditation

process of external peer review in which a private, nongovernmental agency grants public recognition to an institution or program that meet established guidelines and standards

informed consent

voluntary permission given by a patient to allow touching, examination, and/or treatment by healthcare providers

Name three communication formats

written, verbal, and nonverbal