quiz 8
What are three duties of MLTs described by ASCLS in our Code of Ethics
Job, Society, and Patients
Plantiff
a person who brings a case against another in a court of law.
Communication
act or process of receiving and transmitting messages
What important rules must laboratory professionals adhere to regarding confidentiality
always maintain confidentiality and only talk when necessary
Defendant
an individual, company, or institution sued or accused in a court of law.
Malpractice
improper of unskillful care of a patient by a member of the healthcare team
Empathy
the ability to understand and share the feelings of another
Professionalism
the competence or skill expected of a professional
What is HIPAA
the law that mandates the confidentiality of personal health info
Leadership
the process of influencing others to achieve designated organizational goals
Tort
A wrongful act
liable
legally responsible
Briefly describe the five types of barriers to effective communication
-Structural Barriers: spatial constraints: geography and job duties that isolate people from normal communication -Problems of Semantics: that studies the denotation and connotation of words -Technical Problems: defects in equipment or the environment -People Barriers: Perception Factors: how a message is viewed. Interpersonal Factors: worthiness of a person as perceived by another -Outcome Problems: Even if the message is skillfully communicated if the receiver cannot perform the task, then communication is not successful
What is CLIA? What Agency administers CLIA? What does "waived tests" mean? Labs with moderate complex or highly complex testing must have written policies and procedures for what three areas?
A law that establishes quality standards for laboratory testing; CMS administers CLIA; A wavier test is a yes that can be done by anyone; Three areas that must have written policies are Personnel, Procedures, and Quality Assurance
Name two agencies which provide certification for MLTs
ASCP (American Society for Clinical Pathology) AMT (American Medical Technologists)
List the five leadership styles managers may possess
Autocratic, Persuasive, Consultative, Democratic, and Laissez-faire
Accidental exposure to HIV must be reported by a health care facility to what agency?
CDC (Centers for Disease Control) IDPH (Illinois Department of Public Health)
List four industrial/commercial positions
Customer Supports, HMO Contract Negotiator, Sales Marketing, and Education
What agency is the main source of regulations affecting the health care industry
HHS (Health and Human Services)
Battery
Inventional touching of another person w/o consent
List four non-technical positions
MLT Program instructor, Medical Writer, Hospital Marketing Department, and Preventive Medicine Program Director
Aside from industrial/commercial positions, list three other industries or employers for MLTs outside the health service industry
OSHA Inspector, IDPH Inspector, and CAP Consultant
Implied consent
Patients nonverbal behavior that indicated agreement exists when immediate action is required to save the patients life
Briefly discuss what the term "Chain of Custody" means.
Process of maintaining accountability and control of a specimen from collection through testing to disposal
Briefly explain the eight steps involved in making a good decision
Step 1: recognize that there is a problem Step 2: investigate and analyze the cause and extent of the problem Step 3: define the nature and boundaries of the problem Step 4: Identify alternate solutions Step 5: Evaluation of each option Step 6: Select the best alternative Step 7: Implementation of the solution Step 8: Follow-up on progress and make changes if needed
Briefly explain the communication process
The sender has an understanding of its meaning, the message itself is an important variable, the mode of transmission is selected (oral, written, non verbal, or through a third party, the receiver translates the communication determines the response, feedback, and clarification
Assault
Unjustifiable attempt to tough another person or the threat to do so as to cause the other to believe that it will be carried out or to cause fear
Felony
a crime, typically one involving violence, regarded as more serious than a misdemeanor
Motive
a desire or need that acts as a stimulus for action
Patient Confidentiality
confidential materials include communication between physicians and the patient; regulated by HIPAA
Motivation
deals with the reason people act the way they do
Negligence
failure to act or to perform duties according to the standards of the profession
Breach of Duty
failure to meet the standard of care
List four technical positions available in health care
infection control officer, POCT manager, Patient Representative, and Hospital Safety Officer
Feedback
information about reactions to a product, a person's performance of a task, which is used as a basis for improvement.
Ethics
moral principles that govern a person's behavior or the conducting of an activity.
List the four skills that need to be present for a manager to succeed
organizational, people, financial, and technical
Attitude
people's outward disposition toward they job tasks and coworkers
List the four main functions involved in the management process cycle
planning, organizing, directing and controlling
Certification
process by which a nongovernmental agency or association grants recognition of competence to an individual who has met certain predetermined qualifications as specified by that agency or association
Licensure
process by which an agency of government grants permission to persons meeting predetermined qualifications to engage in a given occupation and/or to use a particular title or grants permission to an institution to perform specified functions
Accreditation
process of external peer review in which a private, nongovernmental agency grants public recognition to an institution or program that meet established guidelines and standards
informed consent
voluntary permission given by a patient to allow touching, examination, and/or treatment by healthcare providers
Name three communication formats
written, verbal, and nonverbal