Quiz: Lesson 1 - Managing Work Expectations and Patient Interactions

If a patient declines treatment, the physician may override their decision if it is in the patient's best interest.

False A patient's freedom to choose must be respected at all times. If a patient declines treatment, their decision must be respected, regardless of what their physician thinks.

Asking closed-ended questions is a good way to improve patient satisfaction. Select one: True False

False Asking open-ended questions is a good way to improve patient satisfaction.

The brain works best when it is managing multiple tasks at a time. Select one:

False The brain works best when it can focus on one thing at a time, rather than multitasking. Multitasking can actually decrease productivity by as much as 40%.

Decreased productivity is a benefit of organization. Select one: True False

Increased productivity is a benefit of organization. The correct answer is 'False'.

__________ is putting tasks in the order they must be completed. Select one: a. Prioritizing b. Communicating c. Multitasking d. Anticipating

Prioritizing Prioritizing is putting tasks in the order they must be completed.

Conflict can occur in any organization when employees with different backgrounds and priorities work together. Select one: True False

True Conflict can occur in any organization when employees with different backgrounds and priorities work together.

Every single interaction in a healthcare setting can affect __________. a. Self-talk b. Patient satisfaction c. The waiting room d. Billing

b. Patient satisfaction Every single interaction in a healthcare setting can affect patient satisfaction.

Rapport is a good technique to use to __________. Select one: a. Manage time b. Manage change c. Improve patient satisfaction d. Organize tasks

c. Improve patient satisfaction Rapport is a good technique to use to improve patient satisfaction.

A __________ is a method used to measure your work skills. Select one: a. Timecard b. Checklist c. Performance appraisal d. Code of ethics

c. Performance appraisal A performance appraisal is a method used to measure your work skills.

Block scheduling works best for which types of tasks? Select one: a. Data entry b. Document signing c. Filing d. All of the above

d. All of the above Block scheduling works best for repetitive tasks, such as data entry, document signing, or filing.