Quiz Questions

_________ is a situation in which employees enjoy their work, contribute enthusiastically to meeting goals, and feel a sense of belonging and commitment to the organization.

Engagement

One of your fellow team members at work is continually disrupting the team's work with jokes and general horseplay. You hope that by ignoring him he will stop this senseless behavior. You are attempting to use which reinforcement tool?

Extinction

A human skill is the cognitive ability to see the organization as a whole system and the relationship among its parts.

False

Ambiguity describes how managers actually make decisions in complex situations rather than dictating how they should make decisions according to a theoretical idea.

False

Aspects of both functional and divisional structures simultaneously in the same part of organization are combined in a virtual network approach.

False

Attribution is the cognitive process people use to make sense out of the environment by selecting, organizing, and interpreting information.

False

In the implementation stage, decision makers gather information that tells them how well the decision was implemented and whether it was effective in achieving its goals.

False

Many people believe that men make better managers because of their more collaborative, less hierarchical, relationship-oriented approach that is in tune with today's global and multicultural environment.

False

Staff managers are responsible for the manufacturing and marketing departments that make or sell the products or services.

False

The ethical concept that argues that moral behaviors produce the greatest good for the greatest number of people is objective dualism.

False

The grapevine is an informal, person-to-person communication network that is officially sanctioned by the organization.

False

_______ means creating a climate in which the potential advantages of diversity for organizational or group performance are maximized while the potential disadvantages are minimized.

Managing diversity

A widely used personality test that measures how people differ on all four of Jung's sets of paired opposites is the _______.

Myers-Briggs Type indicator

What type of interview allows the applicant a great deal of freedom in determining the course of the conversation, bringing to light information that could otherwise remain concealed?

Non directive interview.

Which of the following is not one of the four management functions?

Objectifying

When managers base decisions on what has worked in the past and fail to explore news options, they are:

Perpetuating the status quo

Work team effectiveness is based on three outcomes: productive output, capacity to adapt and learn, and _______.

Personal satisfaction

Which of the following is NOT one of the four major decision styles?

Personal style

Statements that define fundamental values and reference organizational responsibilities, products and employees are often called __________.

Principle based

Nordstrom Department store's "No questions asked-Return's Policy" is an example of a(n):

Programmed decision

Which of the following concepts argues that organizations can find innovative ways to create wealth at the same time they are preserving natural resources?

Sustainability

The capacity of an information channel is influenced by all of these except:

The ability to minimize cost

Which of the managers are responsible for the manufacturing and marketing departments that make or sell the product or service?

Top

An ethical dilemma arises in a situation when each alternative choice or behavior is undesirable because of potentially harmful ethical consequences.

True

Economic, legal, ethical, and discretionary responsibilities are the four areas of social responsibility which can be used to evaluate corporate social performance.

True

Empowering employees means giving them four elements that an able them to act more freely to accomplish their jobs: information, knowledge, power, and rewards.

True

Horizontal communication is particularly important in teaching organizations, where teams of workers are continuously solving problems and searching for new ways of doing things

True

Managers facilitate strategic conversations by using open communication, actively listening to others, applying the practice of dialogue, and using feedback for learning and change

True

Managers facilitate strategic conversations by using open communication, actively listening to others, applying the practice of dialogue, and using feedback for learning and change.

True

Mergers/acquisitions, organizational decline, and conflict management are the three types of current problems that organizational development managers face.

True

Personal communication channels exist outside the formally authorized channels.

True

Process theories explain how people select behavioral actions to meet their needs and determine whether their choices were successful.

True

Social facilitation is the tendency for the presence of others to influence an individual's motivation and performance.

True

Stereotype threat describes the psychological experience of a person who, usually engaged in a task, is aware of a stereotype about his or her identity group suggesting that he or she will not perform well on that task.

True

The classical decision making model assumes that the decision-maker is rational, and makes the optimal decision each time.

True

The framework in which the organization defines how tasks are divided, resources are deployed and departments are coordinated is called organizational structure.

True

The matrix approach can be highly effective in a complex, rapidly changing environment in which the organization needs to be flexible and adaptable.

True

The three primary goals of HRM are to attract the right people, manage talent so people achieve their potential, and maintain the workforce over a long term.

True

To perform effectively, all managers must possess conceptual, human, and technical skills, though the degree of each skill necessary at different levels of an organization may vary.

True

Which ethical approach are companies citing to justify their policing of employee's personal habits on and off the job, such as alcohol and tobacco consumption?

Utilitarian approach

________ is the trend in organizational structure in recent years.

Wider spans of management

Which of these employee behaviors matches with the conventional level of personal moral development?

Work group collaboration

The functional, ________, and _______ are traditional approaches that rely on the chain of command to define departmental groupings and reporting relationships along the hierarchy.

Divisional, matrix

Once some teams have evolved to the ________ stage of team development, task performance is no longer the top priority.

Adjourning

Which of the following terms is the belief that power and status differences should exist within the organization?

Authoritarianism

Which model is based on rational economic assumptions and manager beliefs about what ideal decision making should be?

Classical model

Which is an advantage of divisional structure?

Concern for customers' need is high

________ is the management function concerned with monitoring employee's activities, keeping the organization on track toward its goals, and making corrections as needed.

Controlling

Which of the following is an example of Top Managers?

Corporate or group head

Which of the following refers to a major shift in the norms, values, attitudes, and mindset of the entire organization?

Culture change.

Who developed the acquired needs theory?

David McClelland

________ is a the responsibility that goes beyond societal expectations to contribute to the community welfare.

Discretionary responsibility

Josephine would like to become part of an elite manger network at her company so she can get access to general and line management experience to help her succeed within the company. However, she learns that the manager network is made up exclusively of men. This demonstrates which factor affecting women's careers?

Glass Ceiling

Inclusive dimensions of diversity:

Have greater impact than do primary dimensions

Which of these is used for solving intradepartmental problems, interdepartmental coordination, and change initiatives and improvements?

Horizontal communication