Quiz Questions Ch.2
Which of the following statements is TRUE of using an information system to improve process quality?
Information systems that are labor saving may not be efficient
Which of the following statements is TRUE regarding the characteristics of good information?
Information must hold an appropriate relationship between its cost and value.
Which of the following statements is TRUE of the swimlane format?
It specifies the tasks that need to be accomplished as part of a business process.
When activities formerly done by people following procedures are moved to computers that perform the work by following instructions in software, the activities are said to be ________.
automated
An accountant is trying to access product data and information on prior purchases for a particular product. Which of the following does the accountant access to obtain the information?
Vendor Data Repository
Which of the following refers to information that is based on correct and complete data and has been processed correctly, as expected?
accurate information
In the swimlane format, the specific tasks that need to be accomplished as part of a business process are known as ________.
activities
The fact that Joe works nine hours per day is an example of ________.
data
A ________ is a subset of the activities in a business process that is performed by an actor.
role
The effectiveness of new online ad programs needs to be evaluated based on the frequency at which a customer clicks those ads. Identify the most effective and efficient method to analyze this data.
The data must be saved in batches and processed a few hours later.
Business professionals need to answer all of these questions pertaining to business processes EXCEPT ________.
Who should we hire to create a business plan?
________ is defined as recorded facts or figures.
data
Which of the following components of an information system play the role of actors?
hardware
When an activity is automated, processes formerly done by ________ are moved to computers.
people
Automation of a process activity consists of moving work from the ________ of the symmetrical five-component framework.
human side to the computer side
The software and procedure components of the information systems framework are ________.
sets of instructions
According to the business process modeling notation standard, an activity with a boxed plus sign inside it indicates a ________.
subprocess
A ________ is a graphical arrangement in which all activities for a job type are shown in a single vertical lane.
swimlane format
Which of the following statements is TRUE of the dimensions to measure process quality?
An effective business process enables an organization to accomplish its strategy.
Which of the following statements is TRUE about business process modeling notation?
The medium of data flow is represented by thick solid lines.
The outermost components of the information systems framework ________.
can take action
According to the business process modeling notation standard, the start of a business process is symbolized by a ________.
circle having a narrow border
According to the business process modeling notation, the end of a business process is symbolized by a ________.
circle having a thick border
In an information systems framework, ________ is the bridge between the computer side on the left and the human side on the right.
data
________ represent the movement of data from one activity to another.
data flows
________ is the ratio of benefits to costs.
efficiency
Consider two processes. If both versions create the same benefit, but one costs more than the other, the higher-cost version is less ________ than the lower-cost version.
efficient
