Rebates

-Manual email -Print and mail -Fax a copy

Alternative ways to send a rebate form

-Price Match Orders -In-Network Insurance Orders -RMA exchange if the credit is more than half the new order total

Orders that don't qualify for rebates

A check

The form of payment our rebates come in

Check they have the qualifying amount. Add the LOWER of the two rebates to the cart.

The steps to adding a manual rebate

Quote 6-8 weeks from the date the customer sent in their rebate from.

The timeframe you quote to a customer that has sent in their rebate form, but you don't see any notes in the account

In their inbox after the order ships out.

Where the customer finds their rebate after a brand new order

Go to Focus --> Call Center --> REBATES & PROMOTIONS

Where you find the expiration dates for rebates

Customer Rebates Include the name and address it needs to go to.

Who you contact to track/reissue rebate checks and what you must include in the email

Rebates department receives check and tracking number from third party service and the check is put in the mail to send to the Customer. Quote 6-8 weeks from the date the customer sent in their rebate from.

​What this note means and the time we quote to the customer Rebate Check 4567895 was issued on 07/28/2016 for the amount of 50.00 to Harry Potter 84114 Tracking Number 987654321

Customer Rebates department receives form and processes the check request for qualifying orders through third party check issuing service. Quote 6-8 weeks from the date the customer sent in their rebate from.

​What this note means and the time we quote to the customer ​Rebate processed for order 00123456789