Relias - *AzAHP - Quality of Care Concern

Staff should always listen carefully to identify potential QOC concerns.

True

A member reports that he had colon surgery and developed a serious infection post-surgery. Is this potential QOC?

Yes

A member reports that he was in the hospital for pneumonia and was discharged before he was better. This resulted in him being readmitted 3 days later. Is this potential QOC?

Yes

A member's mother reports that the member was discharged home when she really needed a higher level of care. The member then attempted suicide at home the day after did charge. Is this potential QOC?

Yes

Member reports that it took 3 days to contact his case manager. Member needed a refill and was without meds for 3 days which led to a psychotic episode. Is this potential QOC?

Yes

Incidents that must be investigated as a QOC and reported to AHCCCS:

all of the above

Member Care should be discriminatory when serving those with Mental Illness.

false

Potential member harm can only be identified by talking to the member.

true