RIF Practice Exam Comprehensive

"I'm not getting the shifts I want. I only got 6 hours this week. I can't make my rent." What problem are they facing?

He isn't getting enough hours and worries about the financial consequences.

Which of the following is a SMART goal?

I will increase my monthly sales volume by 20% by the end of March.

Which agency or law protects employees against hazards in the workplace?

OSHA

If you see a spill or food or liquid on the sales floor, what's the first thing you should do?

Stand near the spill and direct traffic away until it can be cleaned up.

What describes hearing and understanding what a speaker is saying and any messages suggested behind the words?

active listening

A retailer's total inventory is?

all inventory owned by the retailer regardless of its location

What's the term that described distributing merchandise from a manufacturer to a retailer location?

allocation

What's the term for a very brief speech that you can use to sell yourself to people you meet?

an elevator pitch

Which of the following describes a type of question that cannot reasonably be answered with "yes" or "no"?

an open-ended question

Which of the following is a proper lifting technique?

bend your knees

Which of the following terms best describes a grower of potatoes?

manufacturer

What's the term for reducing the price of an item in order to encourage sales?

markdown

What refers to the difference between revenue and all expenses, including the cost of goods sold and operating expenses?

net profit

Which item is considered a retail product?

new car

These devices are attached to clothing in order to prevent theft, and require a special tool to remove them.

non-electronic ink-tag

Customers can buy items in-store or on-line. They also get texts and emails about promotions and sales. This is?

omnichannel

What is the term for creating a seamless shopping experience for customers by integrating multiple channels?

omnichannel

Other than the stockroom, where is a store's inventory kept?

on the sales floor

Keeping a planner and checklist can help you with which time management skill?

organize

Which of the following is NOT a concept that helps you manage your time effectively?

procrastinating

Physical goods (that can be touched) that can be bought and sold are called?

products

Which of the following is a term for physical goods that are bought and sold?

products

Which of the following refers to the amount of money that a retailer makes after accouting for expenses?

profit

Which of the following is NOT a step in the basic selling process?

recite product features

Which of the following is the best way to demonstrate that you have understood a customer?

restate and summarize their needs

What does the "R" in SMART goal stand for?

results-oriented

Which of the following refers to the total amount of money that a retailer brings in?

revenue

Extra inventory kept on hand in case customers buy more than the company estimated before the next shipment arrives?

safety stock

Which of the following is a term for intangible things, such as providing delivery for items sold by retailers?

services

Merchandise without an expiration date has a longer?

shelf-life

If a customer was about to purchase a soccer ball, which of the following would be the best item to try to cross-sell?

soccer shorts

What does the "S" in SMART goal stand for?

specific

The process of placing inventory on the sales floor, shelves, racks or other displays to be sold is called?

stocking

What is the term that describes an injury caused by an item falling off a shelf and hitting a person?

struck-by injury

What's the term when a customer buys a new item, then returns an old, damaged similar item using the new receipt?

switch fraud

What is the final step in the problem solving process?

take action

Which of the following is not an example of employee fraud or theft?

taking a coffee break

What is a group of people called who work together towards a common goal?

team

Juliana is stocking, finds a bottle that is leaking so she throws it out and moves on. What is true?

the inventory in the system would be high

What does the "T" in SMART goal stand for?

time-based

What's the standard method to use to thank an interviewer after the interview?

via email

If you have a job interview scheduled for 1:00 PM, when's the best time to arrive for the interview?

12:45 PM

If a business' gross profit is $100 and its revenue is $500, what is the business' profit margin percentage?

20%

approximately what percentage of us jobs are retail jobs, as of 2019?

20-25%

What percent of shoplifting is due to employee theft?

30%

After one negative experience, about what percentage of people say they will never do business with that company again?

50%

If a business' revenue is $1,150 and its cost of goods sold (COGS) is $734, what is the business' gross profit?

$416

Shoplifting is a chronic, expensive problem, in the retail industry. In 2016, shoplifting losses were around?

$50 billion

Which of the following comments would be inappropriate in a social media post?

Quit my job today! No more being exploited and unappreciated!

The process of automatic or manual ordering to meet product demands is called?

inventory replenishment

Which agency or law protects employees who report unlawful or unsafe practices?

Whistleblower Protection Act

Which of the following describes a type of question that is designed to elicit a "yes" or "no" answer?

a closed-ended question

What tool can help you organize your time?

a to-do list

When products arrive at a physical store, the process used to enter it into the store's on-hand inventory is called?

inventory tracking

What is the impression that is seen and heard by customers who encounter a business, its products, and services?

company brand

Which of the following is a standard term that describes the audience of a retail store?

customers

A broad, general, and written statement of a specific job is called

job description

If a POS system detects credit card or debit card fraud, what will it do?

decline the transaction

What is the first step in the problem solving process?

define the problem

Which of the following best defines quality customer service?

delivering a positive

These devices are used primarily to prevent the theft of high-priced items, particularly small ones?

display or fixture locks

What holds large quantities of products that are later sent either to retail locations or directly to customers?

distribution center

What information should you expect to enter on a job application?

education

Which of the following would NOT be a factor that affects which products a retailer chooses to select to offer in store?

employee preferences

What kinds of things does a manufacturer produce?

finished products

Which of the following refers to the difference between revenue and cost of goods sold?

gross profit

The majority of retailers are?

independently owned