RIF Practice Exam Comprehensive
"I'm not getting the shifts I want. I only got 6 hours this week. I can't make my rent." What problem are they facing?
He isn't getting enough hours and worries about the financial consequences.
Which of the following is a SMART goal?
I will increase my monthly sales volume by 20% by the end of March.
Which agency or law protects employees against hazards in the workplace?
OSHA
If you see a spill or food or liquid on the sales floor, what's the first thing you should do?
Stand near the spill and direct traffic away until it can be cleaned up.
What describes hearing and understanding what a speaker is saying and any messages suggested behind the words?
active listening
A retailer's total inventory is?
all inventory owned by the retailer regardless of its location
What's the term that described distributing merchandise from a manufacturer to a retailer location?
allocation
What's the term for a very brief speech that you can use to sell yourself to people you meet?
an elevator pitch
Which of the following describes a type of question that cannot reasonably be answered with "yes" or "no"?
an open-ended question
Which of the following is a proper lifting technique?
bend your knees
Which of the following terms best describes a grower of potatoes?
manufacturer
What's the term for reducing the price of an item in order to encourage sales?
markdown
What refers to the difference between revenue and all expenses, including the cost of goods sold and operating expenses?
net profit
Which item is considered a retail product?
new car
These devices are attached to clothing in order to prevent theft, and require a special tool to remove them.
non-electronic ink-tag
Customers can buy items in-store or on-line. They also get texts and emails about promotions and sales. This is?
omnichannel
What is the term for creating a seamless shopping experience for customers by integrating multiple channels?
omnichannel
Other than the stockroom, where is a store's inventory kept?
on the sales floor
Keeping a planner and checklist can help you with which time management skill?
organize
Which of the following is NOT a concept that helps you manage your time effectively?
procrastinating
Physical goods (that can be touched) that can be bought and sold are called?
products
Which of the following is a term for physical goods that are bought and sold?
products
Which of the following refers to the amount of money that a retailer makes after accouting for expenses?
profit
Which of the following is NOT a step in the basic selling process?
recite product features
Which of the following is the best way to demonstrate that you have understood a customer?
restate and summarize their needs
What does the "R" in SMART goal stand for?
results-oriented
Which of the following refers to the total amount of money that a retailer brings in?
revenue
Extra inventory kept on hand in case customers buy more than the company estimated before the next shipment arrives?
safety stock
Which of the following is a term for intangible things, such as providing delivery for items sold by retailers?
services
Merchandise without an expiration date has a longer?
shelf-life
If a customer was about to purchase a soccer ball, which of the following would be the best item to try to cross-sell?
soccer shorts
What does the "S" in SMART goal stand for?
specific
The process of placing inventory on the sales floor, shelves, racks or other displays to be sold is called?
stocking
What is the term that describes an injury caused by an item falling off a shelf and hitting a person?
struck-by injury
What's the term when a customer buys a new item, then returns an old, damaged similar item using the new receipt?
switch fraud
What is the final step in the problem solving process?
take action
Which of the following is not an example of employee fraud or theft?
taking a coffee break
What is a group of people called who work together towards a common goal?
team
Juliana is stocking, finds a bottle that is leaking so she throws it out and moves on. What is true?
the inventory in the system would be high
What does the "T" in SMART goal stand for?
time-based
What's the standard method to use to thank an interviewer after the interview?
via email
If you have a job interview scheduled for 1:00 PM, when's the best time to arrive for the interview?
12:45 PM
If a business' gross profit is $100 and its revenue is $500, what is the business' profit margin percentage?
20%
approximately what percentage of us jobs are retail jobs, as of 2019?
20-25%
What percent of shoplifting is due to employee theft?
30%
After one negative experience, about what percentage of people say they will never do business with that company again?
50%
If a business' revenue is $1,150 and its cost of goods sold (COGS) is $734, what is the business' gross profit?
$416
Shoplifting is a chronic, expensive problem, in the retail industry. In 2016, shoplifting losses were around?
$50 billion
Which of the following comments would be inappropriate in a social media post?
Quit my job today! No more being exploited and unappreciated!
The process of automatic or manual ordering to meet product demands is called?
inventory replenishment
Which agency or law protects employees who report unlawful or unsafe practices?
Whistleblower Protection Act
Which of the following describes a type of question that is designed to elicit a "yes" or "no" answer?
a closed-ended question
What tool can help you organize your time?
a to-do list
When products arrive at a physical store, the process used to enter it into the store's on-hand inventory is called?
inventory tracking
What is the impression that is seen and heard by customers who encounter a business, its products, and services?
company brand
Which of the following is a standard term that describes the audience of a retail store?
customers
A broad, general, and written statement of a specific job is called
job description
If a POS system detects credit card or debit card fraud, what will it do?
decline the transaction
What is the first step in the problem solving process?
define the problem
Which of the following best defines quality customer service?
delivering a positive
These devices are used primarily to prevent the theft of high-priced items, particularly small ones?
display or fixture locks
What holds large quantities of products that are later sent either to retail locations or directly to customers?
distribution center
What information should you expect to enter on a job application?
education
Which of the following would NOT be a factor that affects which products a retailer chooses to select to offer in store?
employee preferences
What kinds of things does a manufacturer produce?
finished products
Which of the following refers to the difference between revenue and cost of goods sold?
gross profit
The majority of retailers are?
independently owned