ROAD TO CHRA: QUALI EXAM 1 - HRM, JAD, RECRUITMENT AND SELECTION
Motor ability
Carlos recently participated in a selection test for a position at Northern Aeronautics. The test measured Carlos's finger dexterity and reaction time, so it was most likely a(n) ________ test.
Planning
Claire spends most of her time at work establishing goals for her staff of fifty employees and developing procedures for various tasks. In which function of the management process does Claire spend most of her time?
Line authority; staff authority
Human resource managers generally exert ________ within the human resources department and ________ outside the human resources department.
Learning Organization
It embraces a culture of lifelong learning, enabling all employees to continually acquire and share knowledge.
Balanced Scorecard
It gives managers an indication of the performance of a company based on the degree to which stakeholder needs are satisfied.
Intangible assets
It include human capital, customer capital, social capital, and intellectual capital.
Alternative work arrangements
It include independent contractors, on-call workers, temporary workers, and contract company workers.
External Labor Market
It includes persons actively seeking employment.
human resource information system (HRIS)
It is a computer system used to acquire, store, retrieve, and distribute information related to a company's human resources.
HR dashboard
It is a series of indicators or metrics that managers and employees have access to on the company intranet or human resource information system.
Talent Management
It is a systematic planned strategic effort by a company to attract, retain, develop, and motivate highly skilled employees and managers.
Internal Labor Force
It is the labor force of current employees.
Human Resource Management (HRM)
It is the policies, practices, and systems that influence employees' behavior, attitudes, and performance.
Recruitment
It is the process of identifying, screening, shortlisting and hiring of the potential human resources for the purpose of filling up the positions within the organizations.
High-performance work systems
It maximize the fit between the company's social system (employees) and its technical system.
Aging Labor Force
It means companies are likely to employ a growing share of older workers—many in their second or third career.
Empowering
It means giving employees responsibility and authority to make decisions regarding all aspects of product development or customer service.
Mobile devices
It refer to smartphones and tablet computers.
Virtual teams
It refer to teams that are separated by time, geographic distance, culture, and/or organizational boundaries and that rely almost exclusively on technology (e-mail, Internet, videoconferencing) to interact and complete their projects.
Cloud computing
It refers to a computing system that provides information technology infrastructure over a network in a self-service, modifiable, and on-demand model.
Self-service
It refers to giving employees online access to, or apps which provide, information about HR issues such as training, benefits, compensation, and contracts; enrolling online in programs and services; and completing online attitude surveys.
Big data
It refers to information merged from human resource databases, corporate financial statements, employee surveys, and other data sources to make evidence-based human resource decisions and show that HR practices influence the organization's bottom line, including profits and costs.
Stakeholders
It refers to shareholders, the community, customers, employees, and all of the other parties that have an interest in seeing that the company succeeds.
Change
It refers to the adoption of a new idea or behavior by a company.
Sustainability
It refers to the company's ability to meet its needs without sacrificing the ability of future generations to meet their needs.
Employee Engagement
It refers to the degree to which employees are fully involved in their work and the strength of their commitment to their job and the company.
Evidence-based HR
It refers to the demonstration that human resources practices have a positive influence on the company's bottom or key stakeholders (employees, customers, community, shareholders).
Outsourcing
It refers to the practice of having another company (a vendor, third party or consultant) provide services.
HR or Workforce Analytics
It refers to the practice of using quantitative methods and scientific methods to analyze big data.
Talent management
It refers to the systematic planned strategic effort by a company to use bundles of human resource management practices including acquiring and assessing employees, learning and development, performance management, and compensation to attract, retain, develop, and motivate highly skilled employees and managers.
Social networking
It refers to websites such as Facebook, Twitter, and LinkedIn, and wikis and blogs that facilitate interactions between people usually around shared interests.
Job rotation
Jack is an employee at a Best Western Hotel. Some weeks he works with the catering group, and other weeks he assists the reservations clerk or the parking attendant. This is an example of ________ .
Deciding how the gathered information will be used
Jennifer, a manager at an engineering firm, has been assigned the task of conducting a job analysis. What should be Jennifer's first step in the process?
Enlargement
Job ________ means assigning workers additional same-level activities.
Outsourcing
Smith Industries is thinking of having another company take care of its customer service. This is called ________ .
TRUE
THE HRM FUNCTION STARTED AS A MERE ADMINISTRATIVE FUNCTION IN A BUSINESS ENTERPRISE.
Organization chart
Which one of the following indicates the division of work within a firm and the lines of authority and communication?
Uncover false information
Which one of the following is the primary reason that firms conduct background investigations of job applicants?
Job Specification
Which one of the following most likely depends on a job's required skills, education level, safety hazards, and degree of responsibility?
Job specifications
Which one of the following refers to the human requirements needed for a job, such as education, skills, and personality?
Job Enrichment
Which one of the following terms refers to redesigning jobs in a way that increases the opportunities for the worker to experience feelings of responsibility, achievement, growth, and recognition?
Trend analysis
Which one of the following terms refers to studying a firm's past employment needs over a period of years to predict future needs?
Job Rotation
Which one of the following terms refers to systematically moving workers from one job to another?
Job Analysis
Which one of the following terms refers to the procedure used to determine the duties associated with job positions and the characteristics of the people to hire for those positions?
Extroversion
Which personality trait most likely has the strongest correlation to Michelle's success as a pharmaceutical sales representative?
Offshoring
Which term refers to exporting jobs to lower-cost locations abroad?
Worker
While performing the fifth step of a job analysis, it is essential to confirm the validity of collected data with the ________.
Frederick Herzberg
Who argued that the best way to motivate workers is to build opportunities for challenge and achievement into their jobs via job enrichment?
Compensation Manager
Wilmer works in the HR department and is in charge of developing the plans for how people are paid and how the employee benefits program is run. Wilmer is most likely holding the position of ________.
Management
A SERIES OF ACTIONS THAT AIM TO ACHIEVE THE GOALS OF AN ORGANIZATION.
Physical abilities
As part of the selection process for a position at UPS, Jacques has been asked to lift weights and jump rope. which one of the following is most likely being measured by UPS?
Personnel planning
Marcus, an HR manager for Samsung, must decide what positions the firm should fill in the next six months, which means Marcus is currently working on ________ .
5
Newton Building Supplies hopes to generate an extra $4 million in sales next year. A salesperson traditionally generates $800,000 in sales each year. Using ratio analysis, how many new salespeople should Newton hire?
Job descriptions
The information resulting from a job analysis is used for writing ________.
Amount of time a job analysis takes to complete
The primary drawback of performing a job analysis regards the ________.
Succession Planning
The process of deciding how to fill executive positions at a firm is known as ________ .
Unbalanced labor force
The recent trend where in some occupations (such as high-tech) unemployment rates are low, while in others unemployment rates are still very high and recruiters in many companies can't find candidates, while in others there's a wealth of candidates is called ________ .
Social capital
These are Corporate culture, Management philosophy, Management practices, Informal networking systems and Coaching/mentoring relationships.
Customer capital
These are Customer relationships, Brands, Customer loyalty, Distribution channels.
Intellectual capital
These are Patents, Copyrights, Trade secrets, Intellectual property.
Human capital
These are Tacit knowledge, Education, Work-related know-how, Work-related competence.
Millennials
They are characterized as being optimistic, willing to work and learn, eager to please, self-reliant, globally aware and as valuing diversity and teamwork. They are also believed to have high levels of self-esteem and narcissism.
Knowledge workers
They are employees who contribute to the company not through manual labor, but through what they know about customers or a specialized body of knowledge.
Traditionalists
They tend to value frugality, are patriotic and loyal, adhere to rules, are loyal to employers, and take responsibility and sacrifice for the good of the company.
Generation Xers
They value skepticism, informality, practicality, seek work/life balance, and dislike close supervision. They tend to be impatient and cynical. They have experienced change all of their lives (in terms of parents, homes, and cities).
Baby Boomers
They value social conscientiousness and independence. They are competitive, hard working, and concerned with the fair treatment of all employees. They are often considered to be workaholics and rigid in conforming to rules.
Learning Organization
This type of organization embraces a culture of life-long learning, enabling employees to continually acquire and share knowledge.
Deciding what positions to fill
What is the first step in the recruitment and selection process?
On-demand workers
What is the term for workforces like those at the company Uber, where freelancers and independent contractors work when they can, on what they want to work on, and when the company needs them?
Human capital
What term refers to the knowledge, skills, and abilities of a firm's workers?
Skills inventories
When managers need to determine which current employees are available for promotion or transfer, they will most likely use ________ .
Controlling
When managers use metrics to assess performance and then develop strategies for corrective action, they are performing the ________ function of the management process.
Empowering
Which management style is suitable for knowledge workers?
Position analysis questionnaire
Which method for collecting job analysis information is considered best for quantifying the relative worth of a job for compensation purposes?
Globalization
________ refers to the tendency of firms to extend their sales, ownership, and/or manufacturing to new markets abroad.
Downsizing
___________ is the process of reducing costs by reducing headcount.
