Saasguru Salesforce Fundamentals Master Class - Knowledge Check

Test.salesforce.com

A Salesforce domain used for logging into a Salesforce sandbox environment. Sandboxes are separate from the production environment and are typically used for development, testing, and training without affecting the live environment.

Customer 360

A Salesforce tool that helps companies improve customer service by providing a complete, holistic, and up-to-date view of the customer. It integrates data from various sources to present a unified customer profile.

Status.Salesforce.com

A Salesforce website that provides live and historical data on system performance and security. Users can check the status of Salesforce services and any planned maintenance activities.

Platform as a Service (PaaS)

A cloud computing service that provides a platform allowing customers to develop, run, and manage applications without the complexity of building and maintaining the infrastructure typically associated with developing and launching an app.

Salesforce CRM

A customer relationship management tool by Salesforce, focusing on enhancing customer relationships for businesses.

Case

A customer's reported issue, question, or feedback.

Trailhead Playground

A dedicated Salesforce environment designed for learning and experimenting with Salesforce functionalities. It's part of the Trailhead learning platform and allows users to apply what they learn in a hands-on manner. Unlike Developer Edition organizations, Trailhead Playgrounds are more integrated with Trailhead and are often used to complete challenges and earn badges.

App Launcher

A feature in Salesforce that allows users to quickly switch between apps. Each app consists of a set of objects, tabs, and other functionality that work together to fulfill a particular business need.

Infrastructure as a Service (IaaS)

A form of cloud computing that provides virtualized computing resources over the internet. In this model, a third-party provider hosts hardware, software, servers, storage, and other infrastructure components on behalf of its users.

Developer Edition Organization

A free Salesforce environment that developers can use to develop and test applications. It contains a limited amount of data and user licenses and is not meant for production use.

Search Functionality

A global search bar in Salesforce that allows users to search across all objects for specific records.

Campaign

A marketing initiative to track the effectiveness of marketing activities.

Setup Area

A part of Salesforce where administrators can configure and manage the application. This area includes settings for users, security, data, and customization.

Lead

A person who has shown interest in your company's products or services but is not yet qualified to buy.

Opportunity

A qualified lead that represents a potential sales deal.

Software as a Service (SaaS)

A software distribution model in which applications are hosted by a vendor or service provider and made available to customers over a network, typically the internet. Salesforce, for example, is a SaaS that offers its CRM product over the internet.

Object Manager

A tool in the setup area that allows administrators to manage and customize standard and custom objects.

Contact

An individual within an account with whom business dealings are conducted.

Tabs

Represent different objects or functions in Salesforce, such as Accounts, Contacts, Opportunities, etc. They help in organizing data and functionalities in a systematic way.

Account

Represents an individual customer or a company and its employees.

Trailhead

Salesforce's interactive, online learning platform designed to teach people how to use Salesforce. It offers modules and projects to guide users through Salesforce features and functionalities.

Home Page

The default landing page in Salesforce providing an overview of daily tasks, events, and important metrics. It can be customized for different roles and users.

Cloud Computing

The delivery of different services through the internet, including data storage, servers, databases, networking, and software. Cloud computing allows companies to avoid direct management of computing infrastructure and focus on their core business.

Navigation Bar

The menu at the top of the Salesforce interface that provides quick access to apps and items within an app. It can be customized to include frequently used objects, records, and other resources.

Custom Object

User-defined Salesforce database tables that allow you to store information unique to your organization.