SAM ServiceNow Test
What are the components of Optimizing Spend?
-Software Catalog -Monitor usage -Reuse These are defined on page 13 of the class
What information is needed to import User Allocations?
-The User the licence is assigned to -The Software Model associated with the allocation -The Entitlement associated with the Allocation -The quantity of rights allocated to the user -The License Key assigned to the user (if applicable)
What are the 3 tiers of Reconciliation results?
1. Product Result 2. Software Model Results 3. License Metric Results Product Result runs no matter what, the others other run if there is a Software Model or Licence Metric attached to the products.
Normalization
Identifies the level of normalization match based on publisher, product, and version
What are the two options available when sourcing a request?
-Add Allocation -Add Purchase Order
CSD SCCM
-Client Software Distribution -Microsoft System Center Configuration
Contract Lifecycle states
-Draft -Active -Extension versus Renewal -Expired -Canceled
Entitlement Import Error statuses
1. Open 2. Fixed 3. Ignored
Client access list (CALs)
CALs control the number of users or devices that can access a particular version of software
CSD
Used to reclaim unauthorized and unused software licenses
Publisher Pack license Metrics: VMware
-Per Application Instance -Per Device -Per Named User -Per OSI -Per Processor
What are the components of Supporting software audits?
-Tracking -Reporting These are defined on page 13 of the class
What are the Three Main Goals of SAM
Maintain Compliance Optimize Spend Support Software Audits
What are the 6 types of software products defined in baseline ServiceNow
-'Child' of an existing software product that is not licensable -'Driver' that controls devices -'Licensable' software -'Non-licensable' software -'Patch' to update/fix/improve -'Unknown' software product
What are the possible states found in the Removal Candidates list:
-Attention Required -Ready -Awaiting User -Awaiting Approval -Awaiting Revocation -Closed Complete (right reclaimed) -Closed Skipped (rights not reclaimed)
Publisher Pack license Metrics: Citrix
-Concurrent User -Per Device -Per Processor (CPU count) -Per User
What are the components of Maintaining Compliance?
-Contractual compliance -Regulatory compliance -Industry standards -Complexity -Non-standard software -True-up These are defined on page 13 of the class
Publisher Pack license Metrics: Microsoft
-Device CAL -Per Core (Physical Core) -Per Core (Virtual OSE) -Per Core (with CAL) -Per Device -Per Processor -Per User -Server (Per Instance) -Server (Per Server) -User CAL -User Subscription
Contract States:
-Draft -Active -Extension versus Renewal -Expired -Cancelled
A component should be considered an asset if you want to be able to
-Manage procurement, receiving, and retirement -Manage, warrenty, lease, or contracts -Track monetary value or total cost of ownership -Track who or what is using the asset and where it is being used
Publisher Pack license Metrics: Oracle
-Named User Plus -Per Processor
Software Remediation option Status's
-New -In Progress -Complete -Remove Unallocated Installs (this one apparently does not count as a status) -Void
What information does the License change projections related list display?
-Number of Impacted Installations -Current Spend -Projected Spend -Expected Spend Change
What are the Six Software Asset Management Professional product common license metrics?
-Per Core -Per Device -Per Named Device -Per Named User -Per Processor (CPU count) -Per User
Publisher Pack license Metrics: IBM
-Per Device -Per Named User -Per Processor (CPU count) -Processor Value Unit (PVU) -Resource Value Unit (RVU) -Per User
Publisher Pack license Metrics: Adobe
-Per Device -Per User -User Subscription
Software Remediation options:
-Purchase Rights -Create Allocations -Remove Allocations -Remove Unallocated Installs -Remove Unlicensed Installs
What are the 3 types of contract adjustments?
-Renewal -Extension -Cancellation
What is the structure of a Software Request?
-Requested Items -Approvals -Purchase Orders -Allocations -Catalog Tasks
Which Three Types of catalogs support the request and procurement process?
-Service Catalog -Product Catalog -Vendor Catalog
What information in needed to import Device Allocations?
-The Device the license is assigned to -The Software Model associated with the allocation -The Entitlement associated with the allocation -The quantity of rights allocated -The License Key assigned to the device
What type of information is required to create a Software installation record?
-The display name of the software installation -The software publisher -The software Version -The device the software is installed on -The user of device the software is installed on
What are the 6 modules within the Software Asset Management Professional Product
1. Dashboards 2. Licensing 3. Reconciliation 4. Removal Candidates 5. Discovery 6. Administration page 27
What to consider when measuring how trustworthy data is:
1. Dependability 2. Reliability 3. Credibility 4. Transferability page 53
What are the main features of the ServiceNow SAM product?
1. Discovery and Normalization 2. Reconciliation 3. Licensing 4. Remediation 5. Optimization 6. Dashboards
Types of On Import Validation Errors
1. Duplicate entry (Coalesce on two stages of columns) 2. Publisher Part Number not found 3. Publisher Part Number and Software Model not found 4. Multiple software models found for the Publisher Part Number 5. Import template customized resulting in one or many fields being invalid 6. Purchased rights should be greater than 0 page 64
What are the three steps recommended to retire software assets in ServiceNow
1. Identify the active software entitlements 2. Run a reconciliation 3. Remediate the reconciliation results to ensure you remain compliant
What are the three ways to get software asset data into ServiceNow?
1. Import - using files such as Excel or XML 2. Discovery - using products such as ServiceNow Discovery and Microsoft SCCM 3. Manual input - for items that cannot be discovered and are not tracked elsewhere to import
Software Normalization Status's
1. Normalized 2. Partially Normalized (Publisher and product fields) 3. Publisher Normalized (publisher field only) 4. Match Not found 5. Manually Normalized 6. New
What are the eight components of the Software Asset Lifecycle?
1. Plan 2. Request 3. Approve 4. Source (receive) 5. Allocate 6. Manage (Discover, Normalize, Reconcile, Remediate). 7. Support 8. Sunset These are defined on page 14-15 of the class
When does a Contract administrator receive notifications related to the contract expiration date?
90, 60, and 30 days before the contract expires and on the expiration date
Software License Management
A key component of the software asset lifecycle. It's primary objective is to track, control, and reduce software costs, including costs associated with non-compliance findings during a software audit.
Software Discovery Map
A predefined set of conditions that determine which software discovery models get mapped to which software models
Client access license
A software license measure by the number of users or devices that can access a product
License keys
Assigned by software publishers to provide a mechanism for validating that an in-use license is original (not pirated)
Software model
Classification of the acquired software. Used to organize software licenses in meaningful ways. They are associated to a defined product and the software model category
How often does the Software Reconciliation scheduled job run?
Default: Weekly
Entitlement Import Error actions
Depending on the error, one or more of the following may be available: -Save -Create entitlement -Create Part Number -Ignore page 63
What is the difference between Downgrading and Upgrading software
Downgrading software is the process of purchasing license rights for one version of a software product, but using an earlier version Upgrading is purchasing the license rights to one version and being allowed to use a newer version. Downgrading is more common than upgrading.
What is the difference between extending and renewing a contract?
Extension: Keep the same contract with an adjustment to the end date and possible also to the associated costs Renewal: A new contract begins when the previous contract ends to accommodate changes to terms and conditions, associated costs, and other related information
Data can be imported by... File formats: (4): External Data source (2):
File formats: CSV, Excel, XML, JSON External Data Sources: JDBC, LDAP
Software suites
Groups related software together to provide them as a single offering to ensure accurate license counting.
Where are Device Allocations stored?
In the Device Allocations [alm_entitlement_asset]
Where are License metric attributes stored?
In the Metric Attributes [samp_sw_metric_attribute] table.
Where are Software entitlements stored?
In the Software Entitlement [alm_license] table
What is the License Change Projections feature and what value does it add
It is a related list that provides a more detailed breakdown of the license change projections. Displays the following information for every CI in scope for the change: -Number of Impacted installations -Current Spend -Projected Spend -Expected spend change the com.sn_samp_change plugin must be active to utilize this
What is Software Asset Management Content Service
It is an IT Asset Management (ITAM) shared service that provides customers continual software recognition improvement. Allows software discovery models which are not normalized in the prod environment to be sent to ServiceNow's internal Content Curation Team, anonymously, for research purposes.
What is the display name of Software Entitlements derived from
It is auto created based on asset tag and software model
Types of After Import Validation Errors
Logic occurs during resolution activities on import errors and includes: 1. Cannot ignore a fixed import record 2. Publisher Part Number already exists 3. The PPN and Software model conflict Change either the part number or the software model reference 4. The end date must be greater than the start date
Software remediation
Options for resolving license rights compliance issues identified during reconciliation
Normalization suggestion
Provided automatically when there is a variance detected between standard normalization and a discovery model that has been manually normalized
Central Software library
Provides library content that contains normalized software product and information and processor definitions for use in the normalization of software discovery models
Publisher Pack
Provides publisher specific licensing metrics for reconciliation and optimization to determine license compliance. When activated, results are displayed in a software publisher compliance dashboard.
SCCM
Provides windows end user computing installation data
Software Model Display name =
Publisher + Windows Server + Version + Edition
ServiceNow Discovery is used to automatically populate the ________ ________ ________ table [________]
ServiceNow Discovery is used to automatically populate the "ServiceNow Software Installations" table [cmdb_sam_sw_install]
Software License metric
Set in software entitlements and used for software license reconciliation
What is installed software data populated?
Software Installation [cmdb_sam_sw_install]
Difference between Software Discovery Models and Software Models
Software Models are created when a specific version or edition of software is purchased/available to users. Software Discovery Maps map the Software Discovery Model (installations) to the appropriate Software Model (purchased rights to use)
Software Entitlement
Software licence details that define use rights
Software reclamation
The process of identifying unused software and uninstalling it so that the software rights for the user or device can be re-purposed.
Software reconciliation
The process of producing a compliance position by comparing the number of software rights acquired against the normalized software inventory
Software normalization
The process of standardizing discovered software installation data to defined norms
Capability Blueprint Tiers
Tier 1 - Trustworthy data Tier 2 - Practical Management Tier 3 - Operational Integration Tier 4 - Strategic Conformance
Model Categories
Used to associate CI classes with asset classes, and are part of the Product Catalog Application
Manage Software Library Module
Used to manually upload Software Library data to an on promise (not in the cloud) instance. This feature is part of the Software Asset Management Professional (com.snc.samp) plugin.
Pattern normalization rule
Used to normalize specific software products within an environment based on a common pattern
Procurement
Used to procure software entitlements as a result of either a service catalog request or the SAM remediation workflow
Contract Management
Used to track contracts associated to software entitlements
Where are User allocations stored?
User Allocation [alm_enititlement_user]
Software Discovery Model
automatically created during discovery to identify and normalize the software installed in an environment. (There is a difference between software models and software discovery models)
ServiceNow Content Service
collects un-normalized product information for investigation and returns normalized product information to the Central Software Library.
Entitlement Import Template fields
page 62
Publisher Part Number Library
provides software model information
License position report
shows software compliance details for each software model in a single list
