SB Ch12

potency

the degree to which members believe the team can be effective across a variety of situations and tasks

According to research, there is a ____ correlation between effective teamwork processes and team commitment. -weak negative -strong positive -weak positive -moderate negative

strong positive

Communications, activities, and interactions that occur within teams that contribute to their ultimate end goals are known as team -cohesion. -composition. -processes. -progression.

processes.

Which of the following statements about teamwork processes and team commitment is true? -Teamwork processes have a weak positive relationship with team commitment. -Teams that engage in effective teamwork processes tend to break apart quickly. -People tend to be satisfied in teams in which there are effective interpersonal relationships. -People tend to be satisfied in a team only if they do not have to work at keeping it together.

People tend to be satisfied in teams in which there are effective interpersonal relationships.

Developing new, exciting ideas to work toward the final solution of a task is characteristic of -groupthink. -creative behavior. -scout activities. -boundary spanning.

creative behavior.

The purpose of ____ is to enable team members to develop shared mental models of what is involved in each of the team roles and how those roles fit together to form a system. -action learning -action processes -cross-training -transition processes

cross-training

Team member activities that correspond directly to accomplishing the team's work are referred to as ____ processes. -interpersonal -taskwork -transition -coordination

taskwork

In the team process training called ____, a consultant facilitates the development of team processes related to goal setting, interpersonal relations, problem solving, and role clarification. -cross-training -transportable competence -action learning -team building

team building

Which of the following are examples of teamwork processes? -action processes -taskwork processes -transition processes -interpersonal processes

-action processes -transition processes -interpersonal processes

Which of the following can be categorized as taskwork processes? Multiple select question. -creative behavior -boundary spanning -decision making -transition processes

-creative behavior -boundary spanning -decision making

Which of the following are examples of transportable teamwork competences? Multiple select question. -goal setting -task coordination -team states -conflict resolution

-goal setting -task coordination -conflict resolution

Jada sends an email to his coworker Isaiah to ask for sales information to include in the monthly status report. According to the communications process model, Jada is the ____ and Isaiah is the ____.

-sender -receiver

Which of the following are ways in which communicators themselves influence the communication process? Multiple select question. -when a communicator lacks skills necessary for encoding a message -when the communication channel is affected by noise -when emotions distort a sender's message -when a communicator sends a message that is unclear or open to misinterpretation

-when a communicator lacks skills necessary for encoding a message -when emotions distort a sender's message -when a communicator sends a message that is unclear or open to misinterpretation

List the steps of the nominal group technique in order from first to last, with the first stage listed at the top and the final stage listed at the bottom. -participants share their ideas with the group, clarify ideas, and build upon the ideas of others -participants meet as a group to outline the purpose of the meeting -participants independently document their ideas -participants independently rank ideas and submit their rankings to the facilitator

1. participants meet as a group to outline the purpose of the meeting 2. participants independently document their ideas 3. participants share their ideas with the group, clarify ideas, and build upon the ideas of others 4. participants independently rank ideas and submit their rankings to the facilitator

Emotions can interfere with face-to-face communications but not electronically mediated messages. -True -False

False

Team processes are readily observable and measurable. -True -False

False

Process loss is best described as -interpersonal activities that facilitate the team's work but do not directly involve task accomplishment. -achieving less from the team than expected, based upon the capabilities of its individual members. -achieving more from the team than expected, based upon the capabilities or individual members. -disagreements among members about the team's task.

achieving less from the team than expected, based upon the capabilities of its individual members.

When people work and learn together by tackling real issues and reflecting on their actions, they engage in -action learning. -positional rotation. -positional modeling. -cross-training.

action learning.

Working on a real organizational problem, learning from the process, and taking action to implement a set of solutions are the steps of -cross-training. -positional modeling. -action learning. -personal clarification.

action learning.

cohesion

an emotional attachment to other members of the team and the team itself

When emotional bonds develop between members and a team, the team develops -transactive memory. -potency. -mental models. -cohesion.

cohesion.

Information and meaning is transferred through the process of ____.

communication

Team states are the -feelings and thoughts that result from working in a team. -activities of team members that relate directly to the accomplishment of team tasks. -activities intended to coordinate task-related issues with people or groups in other functional areas. -pattern of communication that occurs regularly among team members.

feelings and thoughts that result from working in a team.

In a brainstorming meeting, participants are encouraged to -use formal rules of conduct to allow everyone to be heard. -generate as many ideas as possible. -present only feasible ideas for discussion. -openly criticize each other's ideas.

generate as many ideas as possible.

The tendency of highly cohesive groups to value consensus and harmony at the price of decision quality is referred to as -potency. -process loss. -groupthink. -production blocking.

groupthink.

transactive memory

how specialized knowledge is distributed among team members

Early in the semester, Jean worked on a group project with Colette and Laleta, and she was disappointed in the way they interacted, the quality of their work, and the grade they received. She has been assigned to another group project with them and doesn't have high expectations for their success. This is an example of -high potency. -high cohesion. -low potency. -groupthink.

low potency.

Research conducted in a wide variety of team settings has shown that teamwork processes have a ____ relationship with team performance. -weak negative -moderate positive -strong positive -weak positive

moderate positive

Russ heads up a virtual team with members in India, Ireland, and Taiwan. During the last conference call, he was frustrated with the static and echo on the telephone line. This is an example of ____ in the communication process model.

noise

Jonathan is distracted from the professor's lecture because the student sitting next to him keeps coughing. The factor that has negatively impacted the communication process is called -emotions. -noise. -communication competence. -information richness.

noise.

The most in-depth method of team training is ____, in which each team member "walks in the other's shoes." -action learning -personal clarification -positional modeling -positional rotation

positional rotation

The degree to which team members believe that the team can be effective across a variety of situations and tasks is referred to as -cohesion. -transactive memory. -groupthink. -potency.

potency.

A ____ occurs when a team is able to produce more or better output than the combined efforts of each team member working alone. -transition process -process gain -process loss -motivational loss

process gain

A positive correlation between teamwork processes and team performance suggests that -effective teamwork processes contribute to a positive team climate. -teams that engage in effective teamwork processes tend to continue to stay together. -teamwork processes are important only when there are higher levels of interdependence. -teams with effective teamwork processes achieve higher levels of process gains.

teams with effective teamwork processes achieve higher levels of process gains.

Interpersonal activities that help a team accomplish its work without accomplishing the work itself are referred to as ____ processes.

teamwork

mental models

the level of common understanding among team members regarding the team and its tasks

A taskwork process in which team members independently generate ideas, present those ideas to the group, and then independently rank-order the ideas generated is known as -brainstorming. -social loafing. -team process training. -the nominal group technique.

the nominal group technique.

One type of team training involves developing general competencies related to teamwork activities that can be used any team context. These skills, knowledge, and abilities are called ____ teamwork competencies.

transportable

Research has shown that team building is mostly likely to have positive effects in which of the following cases? -when the clarification of role responsibilities is emphasized -when the teams involved are large -when the team building activities do not have a facilitator -when the team building activities are routine

when the clarification of role responsibilities is emphasized