SB Ch15

When a company flattens its organizational structure it generally lays off employees but not managers. -True -False

False

centralization

a type of organization where decisions are made at the top levels of the organization

The number of employees a supervisor oversees is known as the supervisor's -span of control. -chain of command. -formalization. -work specialization.

span of control.

In a ____ business environment, changes occur slowly and organizations can focus on efficiency.

stable

Organizational _____ refers to how an organization arranges people and jobs so that its work can be performed and its goals can be met. -centralization -structure -culture -strategy

structure

In organizations that restructure, task performance -tends to be slightly lower. -improves markedly. -reduces trust. -is not affected.

tends to be slightly lower.

formalization

the degree to which rules and procedures are used to standardize behaviors and decisions

chain of command

the line of authority that runs from the top level of the organization to the lowest level

technology

the method by which the organization transforms inputs into outputs

span of control

the number of subordinates for which a manager is responsible

Elena is a middle manager in a large organization. Her span of control within the organization is defined by -the number of subordinates she supervises. -the number of tasks each subordinate performs. -the level at which decisions are formally made. -the number of rules and procedures she has established.

the number of subordinates she supervises.

strategy

the organization's objectives and goals

company size

the total number of employees in the organization

work specialization

the way in which tasks in an organization are divided into separate jobs

Which of the following statements about organizational charts are true? Multiple select question. -An organizational chart represents every job in an organization. -An organizational chart typically is filled with the names of persons and job titles. -An organizational chart represents the formal reporting relationship between jobs. -An organizational chart represents only the division heads and management positions in an organization.

-An organizational chart represents every job in an organization. -An organizational chart typically is filled with the names of persons and job titles. -An organizational chart represents the formal reporting relationship between jobs.

Which of the following are elements of organizational structure? Multiple select question. -integration -centralization -formalization -communication

-centralization -formalization

Which of the following are combined in a matrix structure? Multiple select question. -simple structure -product structure -functional structure -client structure

-product structure -functional structure

business environment

external factors, such as customers, competitors, suppliers and distributors

geographic

based around the different locations where the company does business

client

based upon the types of customers the organization serves

An organization's customers, competitors, suppliers, and distributors are all parts of its -business environment. -corporate culture. -competitive context. -strategy formulation.

business environment.

The degree to which rules, policies, and procedures are used to standardize behaviors and decisions within an organization is known as ____.

formalization

Anderson Metals Manufacturing has voluminous, detailed procedures and policies that cover virtually every aspect of the work day, indicating the company has a high level of -work specialization. -centralization. -span of control. -formalization.

formalization.

The degree to which decision-making authority is held by those at the top levels of the organization is referred to as -formalization. -span of control. -chain of command. -centralization.

centralization.

In _____ organization, power and authority are concentrated within a relatively tight group of individuals at the highest levels of the organization. -formalized -decentralized -standardized -centralized

centralized

Which of the following is the element of organizational structure that describes who reports to whom within an organization? -span of control -chain of command -formalization -centralization

chain of command

In an organizational chart, each position is connected to one above it by a line, from the lowest level of the organization to the very top. This is referred to as the organization's -work specialization. -chain of command. -centralization. -formalization.

chain of command.

What has been the most common kind of restructuring that companies have undertaken in recent years to reduce costs? -changing to a product-based structure -changing to a geographical structure -changing to a flatter structure -changing to a functional structure

changing to a flatter structure

The decisions and actions applied to achieve an organization's objectives and goals are its -core competency. -organizational structure. -company strategy. -corporate culture.

company strategy.

The process of establishing, choosing, or altering the structure of an organization is known as organizational -culture. -direction. -charting. -design.

design.

The key assumption behind a ____ strategy is that customers are willing to pay a premium price for a product that is perceived to be distinct in some important way.

differentiation

Tonya is a manufacturing engineer in a company that manufactures office furniture. She often meets with quality engineers to discuss issues that occur in the manufacturing department. Tonya's company has a ____ organizational structure. -client-based -geographic -simple -functional

functional

The multi-divisional structure can be based on any of the following except -products. -geographic region. -clients. -functions.

functions.

product

groups business units around what the company produces

functional

groups employees by the jobs they perform

Marcus is an engineer who heads up a product development team working on a new line of chairs for computer desks. The team has members from marketing, finance, manufacturing, and quality. Based on this information, Marcus's company has a ____ structure. -simple -geographic -matrix -functional

matrix

A bureaucratic structure exhibits many of the facets of a(n) ______ organization in terms of work specialization, formalization, and centralization. -mechanistic -organic -matrix -administrative

mechanistic

Angi has opened a new gourmet cupcake store in a small college town. It has two employees: Angi, who does all of the baking and decorating, and her daughter Sandi, who takes orders and runs the cash register. Based upon this information, it can be assumed that Angi's cupcake shop has a _____ structure. -matrix -product -simple -functional

simple

The bureaucratic structure that arranges employees by multiple factors such as region, products, or clients is known as the _____ structure. -multi-divisional -geographic -matrix -semi-autonomous

multi-divisional

In a simple structure, the central decision maker is typically -a bureaucratic structure. -a small team. -one person. -a three-person group.

one person.

An ____ is a graphic representation of the jobs and reporting relationships within an organization. -occupational chain -organizational chart -anticipatory chart -organizational diagram

organizational chart

A food products company is split into separate, semi-autonomous divisions for beverages, snacks, frozen dinners, and condiments. What type of organizational structure does this company have? -matrix -client -product -functional

product

General Motors groups its business units around the different lines of cars it sells, such as Buick, Cadillac, GMC, and Chevrolet, indicating it has an organizational structure based on -clients. -products. -geography. -functions.

products.

Organizations change their structure through the process of -restructuring. -reconfiguration. -centralizing. -formalizing.

restructuring.

Functional structures are most efficient -when the organization needs to put together flexible teams to adjust quickly to the environment. -when the organization has a large number of very large customers that act in a similar way. -when the organization as a whole has relatively few product lines or services and a stable environment. -when the organization produces a large number of diverse products.

when the organization as a whole has relatively few product lines or services and a stable environment.

All the following determinations are influenced by organizational structure, except -whether an employee is fired or promoted. -how many employees a manager supervises. -whether managers supervise decision-making. -what kinds of tasks employees perform.

whether an employee is fired or promoted.

At a small bakery, two workers are assigned the tasks of baking bread and sweet rolls. Two other workers are responsible for baking cakes and cupcakes. Yet another worker does all of the cake decorating. This describes how the bakery handles -chain of command. -centralization. -span of control. -work specialization.

work specialization.

The subdivision of work into separate jobs assigned to different people is referred to as -span of control. -chain of command. -formalization. -work specialization.

work specialization.