SCM Exam2
primary
A business process that addresses the main value-added activities (activities for which customers will pay) is defined as a _________ process
a process map.
A detailed map that identifies the specific activities that make up the informational, physical and/or monetary flows of a process is
purchase order
A document that authorizes a supplier to deliver a product or service is known as
more of the service package is provided by front-room operations.
As the degree of customer contact increases
False
Business process reengineering (BPR) is designed to change an existing process in an incremental fashion. The process owners that use BPR should always feel that the process can be performed a little better than it currently is
Statement of Work
Communicating your needs can be difficult when purchasing services. The document that communicates this need is called a
master schedule level
Distribution requirements planning helps to synchronize supply chain partners at the
True
Distribution requirements planning is a supply chain approach to material requirements planning
Product-based layout
In _______________, resources are arranged sequentially according to the steps required to make a product
. front room
In a service organization, the ______________ is the point where the customer interfaces with the service organization
diamond
In a swim lane process map, a decision is represented by which symbol?
a change in the party responsible for processing
In a swim process map, a change of lanes indicates
True
In the SCOR model, level 2 processes break down level 1 activities into more detail
job sequencing rules
MRP can be performed based on three concepts; which one of the following is NOT necessary?
assemble-to-order (ATO) products
Products that are customized only at the very end of the manufacturing process.
Make-to-stock (MTS) products
Products that require no customization. They are typically generic products and are produced in large enough volumes to justify keeping a finished goods inventory
back room
The _______________ refers to the part of the service operation that is completed without direct customer contact
the Project Management Institute
The association that actively promotes excellence in project management
Operations
Which of the following is NOT an element of the SCOR model?
Engineer-to-order (ETO) products
Which of the following products are the most highly customized?
Make-to-order (MTO) products
Which of the following products use standard components, but the final configuration of those components is customer specific?
Projects have a defined ending point.
Which of the following statements about projects is best
Distribution Requirements Planning
_________ is a time-phased planning approach similar to MRP that uses planned orders at the point of demand (customer, warehouse, etc.) to determine forecasted demand at the source level (often a plant).
Statements of Work (SOW)
__________ are terms and conditions for a purchased service that indicate, among other things, what services will be performed and how the service provider will be evaluated.
Merchandise Inventory
___________ shows us how much the company paid for the inventory it had on hand at the time of the report.
Cost of Goods Sold (COGS)
_____________ is the purchased cost of goods from outside suppliers
Supply Management
_______________ refers to the broad set of activities carried out by organizations to analyze sourcing opportunities, develop sourcing strategies, select suppliers, and carry out all the activities required to procure goods and services
Flexible manufacturing systems (FMSs)
highly automated batch processes that can reduce the cost of making groups of similar products
The three dimensions on which services can differ are
the nature of the service package, the degree of customization, and the degree of customer contact.
support process
A business process such as tuition billing is a necessary, but non-value adding process. It is a
process
"A set of logically related tasks or activities performed to achieve a defined business outcome"
project
"A temporary endeavor undertaken to create a unique product, service, or result" is the definition of
Job Shop
"A type of manufacturing process used to make a wide variety of highly customized products in quantities as small as one" is the definition of
production line
"A type of manufacturing process used to produce a narrow range of standard items with identical or highly similar designs" is the definition of
Project Management
"The application of knowledge, skills, tools and techniques to project activities to meet project requirements" is the definition of
service package
A _______________ includes all the value-added physical and intangible activities that a service organization provides to customer.
Developmental
A business process such as forming a team within a company focused on improving the time it takes to issue a bill and collect payment from customers (lowering Days Sales Outstanding - DSO) is a _____________ process
False
The critical ratio is the ratio of the due date to the time it takes to perform a job
engineer to order
The most highly customized products are
profit margin
The ratio of earnings to sales for a given time period" is the definition
procure-to-pay cycle
The set of activities required to first identify a need, assign a supplier to meet that need, approve the specification or scope, acknowledge receipt, and submit payment to the supplier" is the definition of
cycle time
The time between completions of successive units is known as the ______________ of the line
