SCOR Professional - Framework Sample Test Questions

WIP Inventory is associated with which process type? (a) Deliver (b) Make (c) Plan (d) Source

(b) Make

Configure to Order is most likely: (a) sM1 (b) sM2 (c) sM3 (d) Combination on sM2 and sM3

(b) sM2

Customization Postponement is most likely: (a) sM1 (b) sM2 (c) sM3 (d) Combination on sM1 and sM2

(b) sM2

Which of the following would be considered the BEST source for gathering process information during interviews: (A) Process Performers (b) The Internet (c) Process Owners (d) IT Department

(A) Process Performers

Cash flow has become a critical issue in your company due to extending more favorable terms established by your credit department. The following summarizes this year's and last year's financial situation. The company is currently holding $75 Million in gross Inventory Last Year This year Days Sales Outstanding 37 37 Days Payable Outstanding 42 45 Inventory Days of Supply 15 20 Cash to Cash Cycle Time 10 What inventory reduction do you need this year to maintain the same cash to cash cycle time? (a) $7.5 Million (b) $12.5 Million (c) $ 37.5 Million (d) No reduction

(a) $7.5 Million Inventory: 75 Million =20 days or 3,750,000 per day If cash to cash =10 then Cash-To-Cash Cycle Time = [Inventory Days of Supply] + [Days Sales Outstanding] - [Days Payable Outstanding] in days 10=x+37-45 x=18 days (reduce by 2 days or $7,500,000)

Cash flow has become a critical issue in your company due to extending more favorable terms established by your credit department. The following summarizes this year's and last year's financial situation. The company is currently holding $75 Million in gross Inventory Last Year This year Days Sales Outstanding 37 37 Days Payable Outstanding 42 45 Inventory Days of Supply 15 20 Cash to Cash Cycle Time 10 What is this years Cash to Cash Cycle Time? (a) 12 days (b) 18 days (c) 20 days (d) 22 days

(a) 12 days Cash-To-Cash Cycle Time = [Inventory Days of Supply] + [Days Sales Outstanding] - [Days Payable Outstanding] in days 20+37-45=12 days

Which of the following will PRIMARILY link to M2? (a) D2 (b) D3 (c) P1 (d) S3

(a) D2

Customer Commit Date creation is associated with which of the following? (a) Delivery (b) Enable (c) Return (d) Source

(a) Delivery

Using the Pareto Analysis to analyze Process Defects primarily results in which of the following? (a) Identifying the 80/20 contributors (b) Completing traveler worksheet (c) Grouping Defects by process area (d)Lining process, metrics and practice

(a) Identifying the 80/20 contributors

Which of the following is least likely to operate as a supply chain? (a) In banking : Marketing Materials (b) In automotive retail: financing/leasing (c) In entertainment: DVD pre-ordering (d) In healthcare: Operating room

(a) In banking : Marketing Materials

Sales Forecast is an input PRIMARILY to: (a) P1 (b) P2 (c) P3 (d) P4

(a) P1

Auto Replenishment is most likely: (a) sS1 (b) sS2 (c) sS3 (d) sP2

(a) sS1

When identify and analyzing roles taken with a Source process, you initially identify R-Responsible, A - Accountable, and C- Consulted Roles. After further process interviews, you find one more role which indicates a problem. Which role is it and why? (a) C indicates that there is no I - Informed role (b) A indicates that there are too many Accountable Roles (c) D indicated that one role is Defective (d) L indicates that here is a Legal constraint

(b) A indicates that there are too many Accountable Roles

Your consumer product company has a very slow reaction to change sin customer demand. In addition, they have excessive levels of inventory, high customer complaint rate and poor delivery performance. Executive Management has been advised to move from a push to a pull environment. Which of the following is the MOST appropriate Level 2 process to put in the blank box shown below? S1 M1 XX S2 (a) DR (b) D2 (c) P4 (d) S2

(b) D2

According to SCOR and related domains, which domain primarily focuses on the activities of product engineering, supplier selection and contracting (a) PLCOR (b) DCOR (c) SCOR (d) CCOR

(b) DCOR

S1 M1 D2 S2 (a) ETO (b) MTO (c) MTS (d) Retail

(b) MTO

If I receive 100 customer orders of 1 each then I would most likely order raw materials if using sS1 and sS2 processes: (a) sS1 and sS2: both one order of 100 (b) sS1: 1 order of 100, sS2 100 orders of 1 (c) sS1: 100 orders of 1, sS2 1 order of 100 (d) sS1 and sS2: 100 orders of 1

(b) sS1: 1 order of 100, sS2 100 orders of 1

Kanban with a supplier is most likely: (a) sS1 (b) sS2 (c) sP2 (d) Not a SCOR Process

(b) sS2

Your consumer product company has a very slow reaction to change sin customer demand. In addition, they have excessive levels of inventory, high customer complaint rate and poor delivery performance. Executive Management has been advised to move from a push to a pull environment. What characteristics of a pull environment should improve the situation? (a)Supply chain is aligned to supplier product availability (b)Factory production is tightly synchronized to customer orders (c) Demand management and supply chain management are managed independently (d) Replenishment is determined by safety stock, safety lead times, lot sizing queues and set ups.

(b)Factory production is tightly synchronized to customer orders

Which of the following is NOT a feature of Best Practices? (a) Current (b) Defined (c) Permanent (d) Proven

(c) Permanent

After receipt and verification of raw materials, the material is identified as defective during manufacturing. Which process will be utilized to disposition the materials? (a) DR1 (b) DR2 (c) SR1 (d) SR3

(c) SR1 Source Return Defective Product

Storage is most likely part of: (a) sS1.2, sS2.2, sS3.4 (b)sS1.3, sS2.3, sS3.5 (c)sS1.4, sS2.4, sS3.6 (d) There is no storage is source

(c)sS1.4, sS2.4, sS3.6

What are the Inventory Days of Supply based on the chart below? Revenue $350,000 Five Point Rolling Avg Inventory $ 25,000 Cost of Goods Sold $ 255,000 (a) 0 days (b) 15 days (c) 26 days (d) 26 days

(d) 36 days 5 point rolling average of gross value of inventory at standard cost] / [Annual Cost of Goods Sold (COGS) / 365 in days] 25000/255000*365

A process framework integrates: (a) Metrics with Processes (b) Practices with Metrics (c) Processes with Skills (d) All of the above

(d) All of the above

Which of the following is one of the broad attribute groups in SCOR? (a) Customer (b) Financial (c) Global (d) Retail

(d) Customer

During Supply Chain Definition, you find that you have two supply chains for the same material, but one is MTO in the southern part of the country and the other is BTS in the northern part. They share the same logistics provider. You decide to (a) Group them together because they have the same customer base (b) Keep them separate because even with the same logistics provider they supply different areas (c) Group them together because they have the same logistics provide on the same country (d) Keep them separate because they are different supply chain types

(d) Keep them separate because they are different supply chain types

SCOR defines supply chain as (a) Functions (b) Organizations (c) People (d) Processes

(d) Processes

SCOR only applies to (a) Discrete Manufacturing Businesses (b)Non-Manufacturing Businesses (c) Retail (d) SCOR applies to all business

(d) SCOR applies to all business

A significant role of the SCOR Evangelist is to (a) plan data collection (b) identify best practices (c) train subject matter experts (d) build organizational support

(d) build organizational support

List 4 types of process models

1. Business Scope Diagram 2. Geo Map 3. Thread Diagram 4. Workflow Model

The Disposition process represents: a. A decision-making process b. A physical inspection process c. A physical disposal process d. Cannot be said with certainty

a. A decision-making process

A supply Chain reports Accounts Payable: $4.3m, Cost of Goods Sold: $25.7m and Revenue: $43.0 m What is the Days Payable Outstanding? a. 61 days b. 37 days c. 21 days d. 18 days

a. 61 days

Practices are best described as: a. A (wish) list of desired ways to organize processes b. A list of must-have technology c. A list of practices to become best-in-class d. All of the above

a. A (wish) list of desired ways to organize processes

According to the SCOR process codification rules: sEM.2 is considered a level ___ process: a. 1 b. 2 c. 3 d. 4

c. 3

A level-3 metric is best described as: a. A diagnostic for a level-2 metric b. A metric linked to a level-3 process c. A metric linked to level-3 management d. A metric linked to an Enable process

a. A diagnostic for a level-2 metric

The characteristics of Plan processes are: a. Frequency, Horizon and Level b. Automation, Who performs the work c. Launch, Mature, End-of-life, Discontinued d. Level-2

a. Frequency, Horizon and Level

The diagram below MOST LIKELY represents which if the following: S1-M1-D1 a. Make to Stock b. Make to Order c. Assemble to Order d. Engineer to Order

a. Make to Stock

SCOR Skills do not focus on planning: a. Management span-of-control b. Training and Education needs c. New staff/Hiring requirements d. Redeployment needs

a. Management span-of-control

A sample size of 5 in a benchmark is: a. Not desired b. More than sufficient c. Standard in the industry d. Totally useless

a. Not desired

Percentiles recommended in SCOR are: a. Parity: 50, Advantage: 70, Superior: 90 b. Parity: 50, Advantage: 25, Superior: 10 c. Parity: 0, Advantage: 45, Superior: 90 d. SCOR does not recommend percentiles

a. Parity: 50, Advantage: 70, Superior: 90

The highest goal bracket in SCOR is: a. Top 10 percentile b. Best-in-Class c. Parity d. One's best competitor

a. Top 10 percentile

Consignment Inventory is most likely: a. sD1 b. sD2 c. sD3 d. sD4

a. sD1

Writing a new contract for a new customer, negotiating pricing and delivery conditions is most likely: a. sD1.1 b. sD1.2 c. sS3.1 and sS3.2 d. Not a SCOR process

a. sD1.1

Produce and Test is the name of which make process element? a. sM1.3 b. sM1.7 c. sM2.7 d. sM3.8

a. sM1.3

Drying or Curing of the product is: a. sM1.3, sM2.3 and sM3.4 b. sM1.4, sM2.4, and sM3.5 c. sM1.5, sM2.5, and sM3.6 d. sM1.7, sM2.7, sM3.8

a. sM1.3, sM2.3 and sM3.4

Returning a product because you ordered the wrong item number is most likely: a. sSR1 and sDR1 b. sSR2 and sDR2 c. sSR3 and sDR3 d. Not a SCOR Return process

a. sSR1 and sDR1

SCOR Practices always require: a. Automation/technology changes b. A definition c. Reorganization d. A unit of measure

b. A definition

Value-At-Risk is a level-1 metric for: a. Reliability b. Agility c. Cost d. Asset Management Efficiency

b. Agility

Reliability, Responsiveness, Agility, Cost and Assets are: a.. Benchmarks b. Attributes c. Metrics d. Scorecards

b. Attributes

Comparing and organization's performance, products, practices, and or services with those of other organizations that operate in the same or comparable industry is the definition of what? a. Parity b. Benchmarking c. Consulting d. Process Re-engineering

b. Benchmarking

A store receiving a product returned from a customer is described as which of the following processes: a. Deliver b. Deliver Return c. Source d. Source Return

b. Deliver Return

The names of the phases of a SCOR project presented are: a. Plan, Analyze, Design, Release, and Survey b. Organize, Discover, Analyze, Material, Work, and Implement c. Reliability, Responsiveness, Agility, Cost and Assets d. Plan, Source, Make, Deliver, Return, and Enable

b. Organize, Discover, Analyze, Material, Work, and Implement

Which of the following is true? a. SCOR Skills are linked to dedicated SCOR Metrics b. SCOR Skills help companies manage supply chain resources (staff) and skills c. The numbering of SCOR Skills represents the importance of a skill d. SCOR Skills help companies automate processes were skills are missing

b. SCOR Skills help companies manage supply chain resources (staff) and skills

Which of the following processes involves "The ordering, delivery. receipt and transfer of raw materials items, subassemblies, product and or services? a. Plan b. Source c. Make d. Deliver

b. Source

Responsiveness is best described as: a. Answer rate of customer inquiries b. Speed of performing work c. Ability to respond to changes d. Days before payments are received

b. Speed of performing work

Ordering a hamburger "the-way-you-like-it" is most likely: a. sD1 b. sD2 c. sD3 d. sD4

b. sD2

On the job training is most likely: a. sE1 b. sE4 c. sE8 d. Not a SCOR Enable process

b. sE4 - Manage Human Resources

Equipment maintenance is most likely: a. sE4 b. sE5 c. sE6 d. Not a SCOR process

b. sE5 - Manage Assets

MRP I is most likely: a. sP1 b. sP2 c. sP3 d. Not a SCOR Plan process

b. sP2

Production order scheduling is most likely: a. sP1 b. sP3 c. A combination of sP1 and sP3 d. Not a Plan process

b. sP3

Oil change for your car most likely involves: a. sSR1 and sDR1 b. sSR2 and sDR2 c. sSR3 and sDR3 d. Not a SCOR process

b. sSR2 and sDR2

Which of the following is not true: a. Best practices may, but don't have to, have include an element of automation b. Non-automation practices may still significantly improve a process c. Automation is a must for a best or emerging practice d. Automating a process is not a guarantee that it will become a best practice

c. Automation is a must for a best or emerging practice

SCORcard does not include: a. Financial metrics b. Operational Excellence metrics c. Employee Development metrics d. Customer Satisfaction metrics

c. Employee Development metrics

A car returned to the dealership for an oil change or worn tires is an example of a process classified in SCOR as: a. Return Fixed Assets b. Return Defective Products c. Return Maintenance, Repair or Overhaul d. Return Excess Product

c. Return Maintenance, Repair or Overhaul

Return of a rental car to the rental center is and example of a process classified in SCOR as: a. Return Fixed Assets b. Return Defective Products c. Return Maintenance, Repair or Overhaul d. Return Excess Product

c. Return Maintenance, Repair or Overhaul

Special Orders in Retail is most likely: a. sD1 b. sD2 c. sD3 d. sD4

c. sD3

(Temporary) storage is represented by: a. sSR1.2, sSR2.2, sSR3.2 b. sSR1.3, sSR2.3, sSR3.3 c. sDR1.4, sDR2.4, sDR3.4 d. There is no storage in Return

c. sDR1.4, sDR2.4, sDR3.4

Inventory Cycle Counting is most likely: a. sE1 b. sP1 c. sE2 d. Not a SCOR process

c. sE2 - Manage Perfromance

Monitoring Occurrence of Risk Events is: a. sE2 b. sE6 c. sE9 d. Not an Enable process

c. sE9 - Manage Risk

Inventory rebalancing most likely triggers: a. sSR1 and sDR1 b. sSR2 and sDR2 c. sSR3 and sDR3 d. No SCOR Return processes

c. sSR3 and sDR3

SCOR internalization by a company includes: a. Applying all best practices b. Benchmarking its practices c. Translation of practices d. Adding industry and internal practices

d. Adding industry and internal practices

Skills are defined by/linked to: a. Training b. Experience c. Aptitudes d. All of the above

d. All of the above

sP4 Plan Deliver represents: a. Transportation capacity planning b. Warehouse (FG) capacity planning c. Order Management capacity planning d. All of the above

d. All of the above

sE6 covers the contract types: a. Supplier contracts b. Customer contracts c. Service provider contracts d. All supply chain contract types

d. All supply chain contract types

The value of benchmarking is the step of: a. Finding a sponsor b. Collecting the data c. Calculating Parity/Advantage/Superior d. Analyzing the results/gaps

d. Analyzing the results/gaps

If my Source process is sS2 for ordering from my supplier, then the supplier's process is: a. sD1 b. sD2 c. sD4 d. Cannot be said with certainty

d. Cannot be said with certainty

Which is NOT a characteristic that determines the planning process according to SCOR? a. Level b. Horizon c. Frequency d. Complexity

d. Complexity

The PRIMARY purpose of the Geo Map is to: a. Identify if you do manufacturing in more than one country b. Identify where your headquarters are or should be c. Identify level three processes d. Identify material flows

d. Identify material flows

A balanced scorecard does not include: a. Employee Development metrics b. Operational Excellence metrics c. Customer Satisfaction metrics d. Innovation metrics

d. Innovation metrics

All are SCOR Competency Levels except: a. Beginner b. Competent c. Expert d. Master

d. Master

The value of inventory is most likely: a. A GRC, Inventory and Overhead cost b. A Planning Cost c. A Fulfillment Cost d. Not a Cost metric

d. Not a Cost metric

Sales commissions are most likely part of: a. Overhead costs b. Order Management Cost c. Planning Cost d. Not included in SCOR cost metrics

d. Not included in SCOR cost metrics

Which statement about Plan processes is most likely to be true: a. Plan Source applies to materials for production (Make) processes only b. Plan Make does not apply to product refurbishment processes c. Plan Return is not possible as I cannot predict failure of my products d. Plan Enable is not a SCOR process

d. Plan Enable is not a SCOR process

Process Inquiry and Quote is an element of which of the following processes: a. sS3 b. sS1 c. sM2 d. sD1

d. sD1