SHARING BATTERY TEST RESULTS
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When making a professional recommendation regarding test results, which of the following should be included?
ALL
Which of the talking points below should be addressed when sharing the test results with the customer?
ALL
Good or bad, each battery test result should be shared with the customer with options and supporting information.
TRUE
Transparency of sharing the results of a battery test will increase customer retention and loyalty.
TRUE
When communicating test results with customers, which of the following should NOT be done?
FAIL TO MAKE A PROFFESSIONAL RECOMMENDATION
