SM 466 Midterm

The purpose of the this approach is a technique used to identify risks and attempt to reduce those risks.

ECT

The smell of popcorn or hot dogs is an excellent example of what?

aesthetic experience

When locating facility risks, it is advised to do the following as soon as possible?

all of the above, including: ~advise someone in charge ~eliminate the hazard ~reduce the danger of the hazard

What are the elements of a valid contract?

all of the above, including: ~agreement (offer/acceptance) ~consideration ~capacity to enter into the contract ~legality

The business plan serves multiple purposes, such as

all of the above, including: ~helping allocate resources ~setting realistic goals and objectives ~establishing standards for measuring feasibility ~operating as a benchmark for future activity

Which of the following is an example of a zoning issue?

all of the above, including: ~neighborhood fit (commercial versus residential) ~lighting concerns ~noise concerns

Which of the following is an example of a commercial right?

all of the above, including: ~pouring rights ~naming rights ~sponsorship ~exclusive advertising categories

The primary utilities that need to be considered when evaluating a site are

all of the above, including: ~water ~gas ~electric ~cable

What ability should a good manager have?

all of the above, including: ~the ability to analyze facts without bias ~the ability to treat others with respect ~the ability to see small details as well as the big picture

Which of the following is not considered a facility contract?

all of these are facility contracts, including: ~ticket purchases ~concession sales contracts ~lease agreements ~bond issuance

All of the following are covered by the ADA except

all of these are protected categories, including, ~those with significant physical or mental impairments ~those with a record of an impairment ~those regarded as having an impairment ~those who are horribly disfigured

Which of the following will likely be an issue for future sport facilities?

all of these, including: ~political battles ~technological changes ~changes in sports ~new concession items

Which of the following is not considered part of the contract drawings?

as-built drawings

What is a term to describe when someone goes forward with an activity knowing that there is a risk of injury?

assumption of risk

Which of the following is not an element required for bringing a negligence claim?

assumption of risk

Setting ticket prices based on game date, opponent, game time, or other factors is known as what type of pricing?

dynamic

A zamboni is an example of

equipment

All managers follow the same style of effectively communicating.

false

As a result of the building boom, similar to professional sport teams, college sport teams have also built new facilities to keep and attract teams.

false

Domes are most commonly installed over stadiums.

false

Facility management and personnel management are the same thing.

false

If one negligence element is missing, there still can be a negligence claim.

false

If you do not know the answer to a question asked by the media, the best thing to say is "No comment."

false

In the steak and sizzle analysis, the main product provides the sizzle.

false

Meetings are most effective if they are held late in the day after everyone has accomplished their other tasks.

false

OMOM refers to involving as many people as possible in the planning process.

false

Pine is the most commonly used wood for building gym floors because of its durability.

false

Psychographics refers to variables associated with people who may want to purchase the product, such as age, gender, race, nationality, residency (area the person lives in), and income level.

false

Public relations is a paid message designed to inform customers. It occurs in television, radio, newspapers, magazines, and countless other media.

false

The most successful facilities use the OMOM process.

false

The site plan typically contains the one final drawing of how the site will look in the end.

false

To be valid, a contract needs to be in writing.

false

Which of the following is not a right under the First Amendment?

freedom of business speech

Which of the following terms refers to identifying and securing the specific dates and times for the event?

scheduling

South Africa built 10 stadiums for the 2010 World Cup that were ideal for ____________.

soccer

A detailed job description should include all the following except

the pay

What is the most important element of a feasibility study?

the perceived need for the facility

Which of the following is not a duty owed to facility users?

to provide a safe facility

A product is what the facility has to offer to its prospective customers, users, clients, or constituents. A product can be an idea, a service, or goods.

true

A punch list highlights the elements and components of the building that need to be corrected by the builder or subcontractor.

true

A target market is the group of potential customers the advertiser is trying to reach, because they will be more inclined to purchase the product.

true

A written contract provides evidence of the contractual terms to avoid conflict.

true

An RFQ helps identify the best company to design or build a facility.

true

An owner's representative is the middle person between the owner and those who will build the facility, such as the architects, comanagers, and contractors.

true

CAFM stands for computer-aided facility management.

true

Computers are an important component of any manager's communication and managerial strategy.

true

Eminent domain allows a government entity to seize private property and use it for the public good after compensatthe owner at fair market value.

true

FFE stands for furniture, fixture, and equipment.

true

Frederick Taylor is the father of modern management theory.

true

Leaders are traditionally good at speaking and communicating and are outgoing.

true

Marketing focuses on getting a customer to purchase goods or services. It may be defined as a process of planning and executing the development, pricing, promotion, and distribution of ideas, goods, and services to create exchanges that will satisfy the objectives of everyone involved in the transaction.

true

One of the key benefits of leasing is the predictable rental payments.

true

Outsourcing means hiring an external person or entity to assume a job that normally is handled in house because of a need for expertise, value, low cost, convenience, or other reasons.

true

Public facilities are similar to private facilities in that both can generate significant political fighting.

true

Site planning focuses on having one or more people evaluate a potential site for suitability.

true

Soil testing designed to uncover concerns associated with the site, such as pollution or the type of soil or turf available.

true

The Coliseum floor was sometimes flooded for mock naval battles.

true

The U.S. Department of Justice has established suggestions for removing barriers, and one of the foremost concerns is the removal of any barriers that would prevent a disabled person from entering the facility.

true

The federal government can dictate what land is used for a possible sport facility.

true

The only sport activity to be originally run in the Olympic stadium was a foot race.

true

The purpose of a feasibility study is to help identify the strengths and weaknesses in the planning process.

true

The superstructure is everything above the substructure and includes the framing, columns, beams, and trusses.

true

To qualify as a disability, the condition has to affect one or more major life activities.

true

When examining any duty, the first step is to analyze what a reasonable person (whether a facility manager or a janitorial worker) would have done in a similar circumstance.

true

Under which contract does the future owner have little or no input into the construction process?

turnkey contract

How much did the Chinese government spend on facilities and infrastructure costs to host the 2008 Olympic Games?

$42 billion

The Roman Coliseum took how many years to complete?

10 years

How long did it take for around 50,000 spectators to enter the Coliseum?

15 minutes

A typical arena hosting both basketball and hockey games normally hosts how many events a year?

220

How long should a well-maintained maple floor last?

70 years

The unfortunate facility hazard harming Emilio Crespin with traumatic injury attending a minor league baseball game occurred at this team's home venue?

Albuquerque Isotopes

Which of the following is a problem associated with outsourcing?

All of these are problems associated with outsourcing, including: ~normally more expensive than doing the work in house ~lack of loyalty to the host facility ~pursuit of the lowest cost to make budget ~excessive turnover of higher management

According to a 2013 survey, which was the top provider of stadium general concessions?

Aramark

Which is the only NFL team currently sharing a field with an MLB team?

Oakland

Define outsourcing, and discuss pros and cons for sports' facilities using this technique.

Outsourcing is defined as hiring an external person or entity to work an internal job that is normally handled in the 'house' such as security, maintenance, etc. The pros for using outsourcing would be less stressed, more time to do other things, create a book leverage, etc. The cons for using outsourcing would be it can be more expensive, lack of loyalty, short-term budgeting can lead to long-term damages, and excessive turnovers to different managements.

Discuss the four P's of marketing, and give an example of each.

The four P's of marketing are product, price, place, and promotion. The product is an idea, service, or good that a facility has to offer to its prospective customers or clients. The price is how much the idea, service, or good is being exchanged for. The place is where the product is being sold at, also including how it arrives to the customer. The promotion is the way to get the product out and known about. The three primary types of promotion are advertising, publicity, and public relations. Say you are are selling toothpaste. An example of product would be the toothpaste. An example for price would be that you are selling it for three dollars a tube. The example in this scenario for place would be at the supermarket, grocery store, or gas station because that is where toothpaste is mainly sold at. For promotion, an example would be to advertise buy one tube of toothpaste at full price, get a second tube for half price.

Discuss the purpose of the ECT approach. List the various parts, and briefly describe what each concerns.

The purpose of the ECT approach is a technique used to identify risks and attempt to reduce those risks. List the 7 parts.

Which contract term refers to an exchange of value between parties?

consideration

Which of the following is not part of the primary focus of planning for an existing facility?

construction management

Which rule limits a facility's liability (particularly baseball facilities) if proper screening and fan-protection measures are taken?

limited duty rule

Which of the following is not an example of a foundation material?

plastic

Which of the following is not an example of promotion?

price

What are the four Ps of marketing?

price, product, promotion, and place

Which marketing technique is referred to as "earned media" because it is unpaid and is disseminated based on its newsworthiness?

publicity