SMART Goal And Crucial Conversations

What are three common forms of violent tactics

1. Controlling 2. Labeling 3. Attacking

What are the most common forms of silence (3)

1. Masking 2. Avoiding 3. Withdrawing

What are some signs that help you spot crucial conversation

1. Physical signs (stomach tight, eyes dry) 2.Emotions 3. Behavioral (raising voice, pointing finger, become quiet)

As people begin to feel unsafe, they start down one of two unhealthy paths... Either ______ or _________.

1. Silence 2. Violence

What skills do you need in crucial conversations?

1. Watch for conditions 2. Learn to spot crucial conversations 3. Look for safety problems

What 3 conditions do you look for when in a crucial conversation/ to catch problems before they become severe?

1. the moment the convo turned crucial 2. Signs ppl dont feel safe 3. your own style under stress

What does SMART goal stand for?

A S.M.A.R.T. goal is defined as one that is specific, measurable, achievable, results-focused, and timebound.

________-________ can help with crucial conversations

Dual-processing

Sarcasm is an example of ______

Masking (silence tactic)

What does each letter stand for in SMART goal?

S = Specific M = Measurable A = Achievable R = Results-focused T = Timebound

Sometimes, during crucial conversations we get so caught up with ___________ that we are blind to ________

Sometimes, during crucial conversations we get so caught up with CONTENT that we are blind to CONDITIONS

In order to master crucial conversations you must become a ____________ _________- _____________

Vigilant Self-Monitor

Any verbal strategy that attempts to convince, control, compel is a _________ tactic

Violent

Pulling out of a conversation is an example of

Withdrawing (silence tactic)

An act of purposefully withholding information is _________

silence