SMART Goal And Crucial Conversations
What are three common forms of violent tactics
1. Controlling 2. Labeling 3. Attacking
What are the most common forms of silence (3)
1. Masking 2. Avoiding 3. Withdrawing
What are some signs that help you spot crucial conversation
1. Physical signs (stomach tight, eyes dry) 2.Emotions 3. Behavioral (raising voice, pointing finger, become quiet)
As people begin to feel unsafe, they start down one of two unhealthy paths... Either ______ or _________.
1. Silence 2. Violence
What skills do you need in crucial conversations?
1. Watch for conditions 2. Learn to spot crucial conversations 3. Look for safety problems
What 3 conditions do you look for when in a crucial conversation/ to catch problems before they become severe?
1. the moment the convo turned crucial 2. Signs ppl dont feel safe 3. your own style under stress
What does SMART goal stand for?
A S.M.A.R.T. goal is defined as one that is specific, measurable, achievable, results-focused, and timebound.
________-________ can help with crucial conversations
Dual-processing
Sarcasm is an example of ______
Masking (silence tactic)
What does each letter stand for in SMART goal?
S = Specific M = Measurable A = Achievable R = Results-focused T = Timebound
Sometimes, during crucial conversations we get so caught up with ___________ that we are blind to ________
Sometimes, during crucial conversations we get so caught up with CONTENT that we are blind to CONDITIONS
In order to master crucial conversations you must become a ____________ _________- _____________
Vigilant Self-Monitor
Any verbal strategy that attempts to convince, control, compel is a _________ tactic
Violent
Pulling out of a conversation is an example of
Withdrawing (silence tactic)
An act of purposefully withholding information is _________
silence