Smartbook CH7

What are the four ways in which departments are commonly organized?

By geographic region By customer By function By product

Which two factors would lead to a business being more centralized in its organization?

Decisions to be made are risky. Low-level managers are not highly skilled in decision making.

What type of departmentalization is shown in this example?

Geographic departmentalization

What term is defined as two or more individuals who communicate with one another, share a common identity, and have a common goal?

Group

Internal company networks that increase communication across different departments and levels of management and help with the flow of everyday business activities are called ______.

Intranets

If an organization temporarily borrows its specialists from different functional areas to accomplish a common project, it is implementing what type of organization?

Matrix

What are two characteristics of centralized organizations?

Most daily and routine procedures is delegated to the lowest levels Authority is concentrated at the top levels of the organization.

What type of departmentalization is shown in this example?

Product departmentalization

With its current product line being sold in a saturated and mature market, Uphill Bike Company wants to develop a new product that will put the company at the forefront of emerging technology. It has assembled a team to devise, design, and implement this new product. What type of team has Uphill Bike Company created?

Product-development team

Which type of team is defined as small groups or workers brought together from throughout the organization to solve specific quality, productivity, or service problems?

Quality-assurance teams

Mario is on a team at work that is responsible for attaching six component parts to the lawn mowers that are being manufactured. If there is a breakdown in the system, it is up to the team members to fix it and adjust the system if necessary. In other words, the employees have "ownership" of the job. What type of team does this represent?

Self-directed

Nelson Dairy Supply has organized a group of people from across all of the company's departments to address an internal issue related to paid time off for certain holidays. This group will be responsible for bringing about change related to this issue and it is expected to accomplish this task within six months. What type of group does this represent?

Task force

The form of departmentalization that groups jobs that perform similar activities, like finance or marketing, is called ______ departmentalization.

functional

When a company looks to departmentalize by areas of business like Japan, America, and Australia it is exemplifying departmentalization by ______.

geographic location

The most significant informal communication occurs through the ____, an informal channel of communication, separate from management's formal, official communication channels.

grapevine

Your text defines a _____ as two or more individuals who communicate with one another, share a common identity, and have a common goal.

group

Organizational _____ are the levels of management in an organization.

layers

A ____ (line or multidivisional?) structure has a clear chain of command, which enables managers to make decisions quickly. A mid-level manager facing a decision must consult only one person, his or her immediate supervisor.

line

An organization that has direct two-way lines of responsibility, authority, and communication running from the top to the bottom of the organization, with all people reporting to only one supervisor is called a(n) ______ structure.

line

A structure having a traditional line relationship between superiors and subordinates and also specialized managers---called staff managers---who are available to assist line managers is known as a ______.

line-and-staff structure

A ____ structure, also called a project management structure, sets up teams from different departments, thereby creating two or more intersecting lines of authority.

matrix

Employees at the Mercury Group have been using work-time as personal time by playing video games on their computers and checking their social media. The company has decided to implement a policy in which employees must sign an agreement that states they will limit their personal time on their computers to their lunch hours. This agreement represents how this company is ______.

monitoring employee communications

A _____ structure organizes departments into larger groups called divisions.

multidivisional

A firm is looking to restructure its organization into larger groups. It is deciding whether to organize its departments on the basis of geography, customer type, or product. Either way, structuring the firm in this way is utilizing the ______ structure.

multidivisional

A _____ span of management exists when a manager directly supervises only a few subordinates.

narrow

A(n) ______ chart is a visual representation of how the organization is set up—relationships among people, who is accountable for the completion of specific work, and who reports to whom, etc.

organizational

To find out the chain of command in a company, one should consult the company's:

organizational chart.

The levels of management in an organization are collectively referred to as ______.

organizational layers

If a book seller was to separate its organization according to the types of books it sells, such as mystery, fiction, cookbooks, and textbooks, it would be an example of departmentalization by ______.

product

A special type of team formed to devise, design, and implement a new product is a ______.

product-development team

____ (enter one word in the blank) teams are similar to task forces, but normally they run their operation and have total control of a specific work project.

project

A team that runs their own operation and has total control of a specific work project is called a ______.

project team

Henderson Plumbing Mfg. brought together a small group of employees to address the production problem that caused L-shaped pipes to flatten at one end. This issue is creating many unhappy customers and must be fixed. What type of team does this represent?

quality-assurance

If a team is empowered to make decisions without management approval first then it is said to be ______.

self-directed

The functional approach to departmentalization is common in ______ organizations.

small

What are two ways companies can use the grapevine to their advantage?

soliciting feedback and reacting accordingly using it to float ideas

Dividing specific tasks into smaller jobs based on employee skill is called ______.

specialization

The owner of a flower shop has three employees. Two employees are better at arranging flowers in a vase while the third is skilled at preparing the flowers to be arranged. Separating the employees by these skills is called ______.

specialization

In a line-and-staff structure, those managers that provide advice and support to line departments on specialized matters such as finance, engineering, and human resources are called ____ managers.

staff or specialized

A ______ is a group of employees, selected for their expertise, who come together on a temporary basis to bring about a particular change in an organization.

task force

The arrangement or relationship of positions within an organization is referred to as ______.

the organizational structure

True or false: Artificial Intelligence is having a significant impact on workplace monitoring.

true

A _____ span of management exists when a manager directly supervises a very large number of employees.

wide

Tammie was communicating to her employees the proper way to handle abuse in the workplace. One individual kept interjecting comments while Tammie was speaking. This behavior is known as ______ and can be a serious barrier to effective communication.

an interruption

Delegation of ____ means not only giving tasks to employees but also empowering them to make commitments, use resources, and take whatever actions are necessary to carry out those tasks.

authority

An organization structure in which decision-making authority is maintained at the top level of management is called a(n) ______ organization.

centralized

When the decisions to be made by a business are risky, and low-level managers are not highly skilled in decision making, the company tends to be more _____.

centralized

A permanent, formal group that performs a specific task is called a ______.

committee

Dante works at a manufacturing plant. He has been asked by upper management to be part of a formal group that will specifically work with union laborers to address all concerns and draft company policy regarding union benefits. Dante has been asked to be part of a ______.

committee

Marvin Hardware Sales used to meet with all of its clients face-to-face at least once a month. Today, the company uses email and video conferencing to accomplish those same tasks. This demonstrates how changes in ______ affect an organization.

communication

The organizational ______ outlines a company's widely shared values, beliefs, and traditions, philosophies, rules and role models for behavior.

culture

In a(n) ______ organization the decision-making authority is delegated as far down the chain of command as possible.

decentralized

Rather than have the top level of management make all the decisions, Jake's company gives all lower-level managers the authority to make decisions for his or her department. Jake's company operates as a(n) ______ organization.

decentralized

If Pete was tasked with developing an organizational structure for his company, he would ______.

define the various positions in the company and their relationship to one another

Giving employees not only tasks but also the power to make commitments, use resources, and take whatever actions are necessary to carry out those tasks is the definition of ______.

delegation of authority

The grouping of jobs into working units usually called departments, units, groups, or divisions is called ______.

departmentalization

In order for communication to be effective in the workplace, managers need to solicit comments and criticism from employees regarding their communication messages. This input from employees is referred to as ______.

feedback

Channels of communication that are intentionally defined and designed by the organization are designated as ______ communication channels.

formal

The flow of communication within the formal organizational structure is called ______.

formal communication