SmartBook Chapter 1

Setting goals and figuring out how to achieve them describes the _____ function of the management process.

Planning

Career readiness is defined as the extent to which you

Possess the knowledge, skills, and attributes desired by employers

A _____ learning orientation is the desire to learn and improve your knowledge, soft skills, and other characteristics in pursuit of personal development.

Proactive

To maintain a competitive advantage, an organization must stay ahead of its competitors in which of the following areas?

Quality Customer responsiveness Innovation Efficiency

The planning function of management is characterized by

Setting goals and deciding how to achieve them.

Which of the following statements is true about the financial rewards of being a manager?

Some middle-level managers make more than $100,000 a year.

Dell Computer uses recycled and recyclable materials in its product and packaging design in an effort to minimize damage to the environment which will help future generations meet their own needs. Dell's efforts are an example of managing for _____.

Sustainability

Meeting the needs of the present through economic development without compromising the needs of future generations to meet their own needs is called ______.

Sustainability

The types of job-specific knowledge you need to perform well in a specialized field, known as _______ skills, appear to be most important for first-line managers.

Technical

What are primary skills that companies seek in top managers? (Select all that apply.)

The ability to communicate The ability to motivate and engage others A high level of energy

Managers have a multiplier effect in organizations, which means that

Their influence goes far beyond the results that one person could achieve acting alone.

Individuals in management who make long-term decisions about the overall direction of the organization and establish the objectives, policies, and strategies are called _______ managers.

Top

True or false: Taking ownership of a work project is an example of an attitude.

True

True or false: The ability to take risks is a key to career growth.

True

Mintzberg determined that managers tend to rely more heavily on ______ communication than ______ communication when conducting business.

Verbal;Written

Which of the following defines an organization?

A group of people who work together to achieve some specific purpose

What key to career growth did Jeff Bezos possess that motivated him to leave a stable lucrative job and create a start-up that became Amazon?

Ability to take risks

Managers need conceptual skills, which are defined as the

Ability to think analytically, to visualize an organization as a whole, and to understand how the parts work together.

When an organization is able to produce goods or services more effectively than competitors and thereby outperform them, it has achieved a competitive ______.

Advantage

Which three racial or ethnic groups in the United States are expected to increase in terms of the percentage of the population over the next few decades? (Select all that apply.)

African Americans Hispanics Asians

The organizing function of management is characterized by

Arranging tasks, people, and other resources to accomplish the work.

A learned predisposition toward a given object is called a(n) _____.

Attitude

Top managers' responsibilities include:

Being alert for long-run problems and opportunities. devising strategies for dealing with long-run Opportunities and problems. Paying close attention to the organization's external environment.

Managers need technical skills, which are defined as the

Job-specific knowledge necessary to perform well in a specialized field.

Functional managers are responsible for

Just one organizational activity.

The function of leading in management is defined as

Motivating, directing, and otherwise influencing people to work hard to achieve the organization's goals.

The concept that a manager's influence extends far beyond the results that can be achieved by an individual acting alone is called the _____ effect.

Multiplier

In business, a group of people who work together in an attempt to achieve some specific purpose is known as a(n) _____.

Organization

Arranging tasks, people, and other resources to accomplish the work is known as the _____ function of management.

Organizing

The four management functions are

Organizing Planning Controlling Leading

The managerial function of controlling is defined as

Monitoring performance, comparing it with goals, and taking corrective action as needed.

The human resource manager felt that Anika was the best candidate for the job because she possessed the knowledge, skills, and attributes the company desired. In other words, Anika displayed ___.

Career Readiness

Storing software and data on gigantic collections of computers located away from a company's principal site is referred to as _____.

Cloud Computing

The ability to think analytically, visualize an organization as a whole, and understand how the parts work together are examples of _____ skills.

Conceptual

The managerial function of ______ involves monitoring performance, comparing it to goals, and taking corrective action when needed.

Controlling

Which of the following can provide a user with instant access to a vast quantity of computer files related to a single topic?

Database

Computerized collections of interrelated files for assembling large quantities of information are called ______.

Databases

At the human resource conference, Heidi attended a presentation on how to maximize the contributions of employees of different genders, races, ethnicities, and age groups. This presentation was about managing for _____.

Diversity

When companies use the internet to facilitate every aspect of running a business, they are engaging in _____.

E-business

The buying and selling of goods or services over computer networks is known as _______, whereas _______ involves using the Internet to facilitate every aspect of running a business.

E-commerce; E-business

Gordon would like to win back his customer by giving him tickets to a major league baseball game, but he knows his company frowns on this type of activity. Which type of dilemma is Gordon facing?

Ethical

True or false: Today, it is more common for a company to hire an executive who will give orders rather than someone who will ask questions and encourage independent thinking.

False

Which of the following are keys to success in managing your career readiness?

Following a process Taking responsibility over managing your career Personal reflection, motivation, commitment, and experimentation

A ______ organization's purpose is to make money by offering products or services.

For-profit

What are two potential rewards of being an exceptional manager? (Select 2 answer choices)

Fringe benefits, such as a large office or stock options The ability to earn more than most workers

Managers who are responsible for just one organizational activity are known as ______ managers.

Functional

Meaningfulness is associated with _____ rather than _____.

Giving; Taking

Expanding operations in countries where verbal expressions and gestures do not have the same meaning illustrate one of the main challenges of managing for _______.

Globalization

_________ means that the nature of business around the world is becoming increasingly interconnected.

Globalization

The advent of cloud computing has made it possible for employees to

Have access to company data from anywhere with an Internet connection.

Employees who have the ability to work well with others to get things done are said to have _____ skills.

Human

Kenneth is admired as a manager because of his ability to work well with others to get things done. Which type of skill is Kenneth displaying?

Human

The three types of organizational roles that managers play are

Interpersonal, informational, and decisional.

Motivating, directing, and otherwise influencing people to work hard to achieve the organization's goals is the definition of which management function?

Leading

Which of these are considered rewards of practicing management?

Magnifying your range and stretching your abilities Becoming a mentor and helping others Building a catalog of successful products or services Experiencing a feeling of accomplishment along with your employees

A for-profit organization is one that is formed for the purpose of

Making money by offering products or services.

Planning, organizing, leading, and controlling represent the four __________.

Management Functions

Interpersonal, informational, and decisional are the broad three types of ________.

Managerial Roles

According to Mintzberg's findings, which statement regarding a manager's communication is true?

Managers rely more on spoken communication, such as telephone calls and meetings, than on written communication.

What term is defined as the sense of belonging to and serving something that you believe is bigger than the self?

Meaningfulness

A _____ is an experienced person who provides guidance to someone new to the workplace.

Mentor

Which of these employees is demonstrating a proactive learning orientation?

Millicent is taking a computer coding class so she can apply for a new role at work.

___ is at the center of developing your career readiness and is necessary to achieve all of the steps.

Willingness

Which of the following represents an ethical challenge?

Zeynep is a purchasing agent for a company that will only buy from male-owned US companies even though Zeynep can find lower-cost product elsewhere.