SOFTWARE ANALYSIS MIDTERM

Interviews

select, design, prep, conduct, follow-up

Business Process Reengineering (BPR)

trying to achieve the result in a better way; includes proxy benchmarking and process simplification

root cause analysis

BPA process prioritising problems and tracing symptoms to their causes

Questionnaires

Select, design, administer, and follow-up; cheap but difficult to randomly select and properly incentivise participants.

Business Process Automation (BPA)

least intrusive, identifies improvements in as-is systems by using problem analysis or root cause analysis

Business Process Improvement (BPI)

medium change; includes duration analysis and benchmarking

Observations

A way to check the validity of information gathered in other ways, but behaviors usually change when people are watched.

benchmarking

BPI process comparing the same business processes from other organizations within the same industry

duration analysis

BPI process comparing the time needed for each step and the time needed for the overall process

proxy benchmarking

BPR process comparing techniques from other, similar industries that could be applied in a new way; ex. airlines and hotels both offer cheaper options for booking early

process simplification

BPR process eliminating complexity from routine transactions to concentrate on separate processes

Three Fundamental Analysis Strategies and Techniques

Business Process Automation (BPA), Business Process Improvement (BPI), Business Process Reengineering (BPR)

Document Analysis

Forms, reports, policy manuals, etc. can provide clues about an existing "as-is" system.

Joint Application Design (JAD)

Hosting all interviewees in the same room or space (E-JAD sessions) to determine requirements for application.

Five Information Gathering Techniques

Interviews, JAD, Questionnaires, Observations, Document Analysis