SOFTWARE ANALYSIS MIDTERM
Interviews
select, design, prep, conduct, follow-up
Business Process Reengineering (BPR)
trying to achieve the result in a better way; includes proxy benchmarking and process simplification
root cause analysis
BPA process prioritising problems and tracing symptoms to their causes
Questionnaires
Select, design, administer, and follow-up; cheap but difficult to randomly select and properly incentivise participants.
Business Process Automation (BPA)
least intrusive, identifies improvements in as-is systems by using problem analysis or root cause analysis
Business Process Improvement (BPI)
medium change; includes duration analysis and benchmarking
Observations
A way to check the validity of information gathered in other ways, but behaviors usually change when people are watched.
benchmarking
BPI process comparing the same business processes from other organizations within the same industry
duration analysis
BPI process comparing the time needed for each step and the time needed for the overall process
proxy benchmarking
BPR process comparing techniques from other, similar industries that could be applied in a new way; ex. airlines and hotels both offer cheaper options for booking early
process simplification
BPR process eliminating complexity from routine transactions to concentrate on separate processes
Three Fundamental Analysis Strategies and Techniques
Business Process Automation (BPA), Business Process Improvement (BPI), Business Process Reengineering (BPR)
Document Analysis
Forms, reports, policy manuals, etc. can provide clues about an existing "as-is" system.
Joint Application Design (JAD)
Hosting all interviewees in the same room or space (E-JAD sessions) to determine requirements for application.
Five Information Gathering Techniques
Interviews, JAD, Questionnaires, Observations, Document Analysis