SPM Chapter 8
A(n) ____ is any instance where the product or service fails to meet customer requirements. a.defect c.error b.failure d.recall
a
Important tools used in the ____ phase of the DMAIC process include a project charter, a description of customer requirements, process maps, and Voice of the Customer (VOC) data. a.define c.analyze b.measure d.improve
a
One of ____ 14 Points for Management states that an organization should cease dependence on inspection to achieve quality. a.Deming's c.Crosby's b.Juran's d.Ishikawa's
a
____ are the system's special characteristics that appeal to users. a.Features c.Properties b.System outputs d.Functions
a
____ correct(s) or prevent(s) further quality problems based on quality control measurements. a.Process adjustments c.Acceptance decisions b.Rework d.Auditing
a
____ involves choosing part of a population of interest for inspection. a.Statistical sampling c.Six Sigma b.Pareto analysis d.Quality control charting
a
____ involves periodically evaluating overall project performance to ensure that the project will satisfy the relevant quality standards. a.Performing quality assurance c.Checking quality b.Performing quality control d.Planning quality
a
____ is the ability of a product or service to perform as expected under normal conditions. a.Reliability c.Maintainability b.Performance d.Functionality
a
____ means the project's processes and products meet written specifications. a.Conformance to requirements c.Quality conformance b.Fitness for use d.Documentation matching
a
A ____ is a graphic display of data that illustrates the results of a process over time. a.statistical sampling chart c.Six Sigma chart b.Pareto chart d.control chart
d
Juran's final step to quality improvement is ____. a.organize to reach the goals (establish a quality council, identify problems, select projects, appoint teams, designate facilitators) b.keep score c.report progress d.maintain momentum by making annual improvement part of the regular systems and processes of the company
d
The ____ process is often associated with the technical tools and techniques of quality management, such as Pareto charts, quality control charts, and statistical sampling. a.quality planning c.quality assurance b.quality certification d.quality control
d
The ____ ultimately decides if quality is acceptable. a.project team c.project manager b.CEO d.customer
d
____ generates ideas for quality improvements by comparing specific project practices or product characteristics to those of other projects or products within or outside the performing organization. a.Design of experiments c.Testing b.Quality auditing d.Benchmarking
d
____ helps integrate traditionally separate organizational functions, set process improvement goals and priorities, provide guidance for quality processes, and provide a point of reference for appraising current processes. a.SQFD c.SQMMI b.CMM d.CMMI
d
____ includes identifying which quality standards are relevant to the project and how to satisfy those standards. a.Performing quality assurance c.Checking quality b.Performing quality control d.Planning quality
d
____ is a cost that relates to all errors not detected and not corrected before delivery to the customer. a.Prevention cost c.Internal failure cost b.Appraisal cost d.External failure cost
d
____ is the degree to which a system performs its intended function. a.Reliability c.Maintainability b.Performance d.Functionality
d
A ____ is a bell-shaped curve that is symmetrical regarding the average value of the population (the data being analyzed). a.skewed distribution c.polynomial distribution b.normal distribution d.symmetrical distribution
b
A certainty factor of 1.960 is used for ____ percent desired certainty. a.75 c.96 b.95 d.99
b
A(n) ____ is done to test each individual component (often a program) to ensure that it is as defect-free as possible. a.integration test c.user acceptance test b.unit test d.system test
b
It took only ____ years for 50 million people to use the Internet compared to 25 years for 50 million people to use telephones. a.three c.seven b.five d.nine
b
Project quality management involves ____ main processes. a.two c.four b.three d.five
b
Six Sigma's target for perfection is the achievement of no more than ____ defects, errors, or mistakes per million opportunities. a.1.34 c.34 b.3.4 d.340
b
The main outputs of ____ are a quality management plan, quality metrics, quality checklists, a process improvement plan, and project document updates. a.quality control c.quality assurance b.quality planning d.quality certification
b
____ addresses how well a product or service performs the customer's intended use. a.Reliability c.Maintainability b.Performance d.Functionality
b
____ help(s) you identify the vital few contributors that account for most quality problems in a system. a.Statistical sampling c.Six Sigma b.Pareto charts d.Quality control charts
b
____ involves monitoring specific project results to ensure that they comply with the relevant quality standards while identifying ways to improve overall quality. a.Performing quality assurance c.Checking quality b.Performing quality control d.Planning quality
b
____ is action taken to bring rejected items into compliance with product requirements or specifications or other stakeholder expectations. a.A process adjustment c.An acceptance decision b.Rework d.Auditing
b
____ is the cost of evaluating processes and their outputs to ensure that a project is error-free or within an acceptable error range. a.Prevention cost c.Internal failure cost b.Appraisal cost d.External failure cost
b
____, a quality system standard developed by the ISO, is a three-part, continuous cycle of planning, controlling, and documenting quality in an organization. a.IEEE 15504 c.IEEE 9000 b.ISO 9000 d.ISO 15504
b
An important tool used in the ____ phase of the DMAIC process is the fishbone or Ishikawa diagram. a.define c.analyze b.measure d.improve
c
In any normal distribution, ____ percent of the population is within three standard deviations of the mean. a.95.5 c.99.7 b.99.0 d.99.9
c
One of ____ ten steps states that an organization should build awareness of the need and opportunity for improvement. a.Deming's c.Juran's b.Crosby's d.Ishikawa's
c
The ____ states that if seven data points in a row are all below the mean, above the mean, or are all increasing or decreasing, then the process needs to be examined for non-random problems. a.ten run rule c.seven run rule b.six 9s of quality rule d.Six Sigma rule
c
____ addresses the ease of performing maintenance on a product. a.Reliability c.Maintainability b.Performance d.Functionality
c
____ is a comprehensive and flexible system for achieving, sustaining and maximizing business success. a.Statistical sampling c.Six Sigma b.Pareto analysis d.Quality control charting
c
____ is an independent test performed by end users prior to accepting the delivered system. a.Integration testing c.User acceptance testing b.Unit testing d.System testing
c
____ wrote Quality Is Free in 1979 and is best known for suggesting that organizations strive for zero defects. a.Juran c.Crosby b.Ishikawa d.Deming
c
____determine(s) if the products or services produced as part of the project will be accepted or rejected. a.Process adjustments c.Acceptance decisions b.Rework d.Auditing
c
