Supply Chain
A command-and-control approach to coerce all participants to behave in a way that helps the common good is:
Waste Electrical and Electronic Equipment (WEEE) Directive (take-back mandate) and automobile fuel efficiency standard.
In practice an aggregate planner likely uses a combination of approaches which is referred to as the:
tailored or hybrid strategy.
The concept of __________ the supply chain to achieve strategic fit is important in industries such as high-tech and pharmaceuticals. New products are typically introduced using flexible capacity that is more expensive but responsive. Mature products with high demand are shifted to dedicated capacity that is highly efficient.
tailoring
When either the supply of raw materials or the demand for the finished product is highly variable, forecasting and the accompanying managerial decisions:
are very difficult
By combining software, sensors, and location technologies, devices that can operate themselves to perform specific functions are called ____________ devices.
autonomous.
When designing a sourcing strategy, it is important for a firm to:
be clear on the factors that have the greatest influence on performance and target improvement on those areas.
The measure of whether a forecast method consistently over- or underestimates demand is:
bias
__________ started with the business model of having physical storefronts in high-traffic neighborhood locations. The store operations were streamlined by a computerized system for inventory control and checkout. Its primary value addition was to bring recent content close to the customer in the form of a VHS tape (originally) or DVD. By building stores that were larger than existing mom-and-pop rental stores, __________ offered customers a wider choice of movies and better availability on recent releases.
blockbuster
Which of the following is not a stage in Tuckman's Group Development Model?
bonding.
The value of a final product may vary for each customer and can be estimated by the maximum amount the customer is willing to pay for it. The difference between the value of the product and its price remains with the customer as:
consumer surplus
Agile intercompany scope refers to the static context of strategic fit, that is, supply chain partners and customer needs do not change over time.
false
An ERP system should not be implemented across an entire organization because it does not enforce best practices.
false
Forecasts should include only the expected value of the forecast. The measure of forecast error is not a key input for supply chain decision making.
false
Intermodal traffic has declined considerably with the decreased use of containers for shipping and the rise of global trade. Containers are difficult to transfer from one mode to another.
false
Inventory aggregation decisions must account for inventory and transportation costs. Inventory aggregation decreases supply chain costs if the product has a low value-to-weight ratio, low demand uncertainty, high transportation cost, and customer orders are small.
false
Long-term forecasts are usually more accurate than short-term forecasts.
false
Managers can improve coordination within the supply chain by creating goals and incentives such that participants work primarily to reduce functional costs (i.e., local optimization).
false
Spill occurs when the capacity reserved for higher-price buyers is wasted because demand from the higher-price segment does not materialize. Spoilage occurs if higher-price buyers must be turned away because the capacity has already been committed to lower-price buyers.
false
Supply chain coordination requires each stage of the supply chain to focus on local objectives rather than taking into account the impact its actions have on other stages.
false
Supply chain efficiency is directly related to the cost of making and delivering a product to the customer. Decreases in cost lower efficiency.
false
The bullwhip effect enables different stages of the supply chain to have a consistent estimate of what demand looks like.
false
The carrier is the party that requires the movement of the product between two points in the supply chain. The shipper is the party that moves or transports the product.
false
The cycle view of a supply chain holds that the processes in a supply chain are divided into two categories depending on whether they are initiated in response to or in anticipation of customer orders.
false
The cycle view of a supply chain is useful when considering strategic decisions because it specifies the roles and responsibilities of each member of the supply chain. The push/pull view is useful when considering operational decisions relating to supply chain design.
false
In the Marketplace FSCM simulation, with the Level II MIS - Comprehensive Demand Pull:
All of the above.
The UN's Intergovernmental Panel on Climate Change has been assessing global warming since 1990. This UN panel has determined that even though most of the buildup of carbon dioxide in the atmosphere has come from the United States and Western Europe, it is poorer countries closer to the equator that are likely to face the biggest risk of:
All of the above.
Walmart has seen this benefit to its bottom line due to its sustainability efforts:
All of the above.
When using pricing and revenue management in practice, a firm should:
All of the above.
Rationing schemes that allocate limited production in proportion to the orders placed by retailers:
All of the above. result in a game lead to a magn lead to the man
In order to receive International Standards Organization (ISO) certification, an organization must be audited and found to meet specific criteria:
All of the above. tell me show me prove that this
In the Marketplace FSCM simulation, with the Inventory Push System MIS:
All of the above. the reseller cont the supplier... builds to order has little risk
Seven-Eleven's supply chain strategy in Japan can be described as attempting to micro-match supply and demand using rapid replenishment. What has Seven-Eleven Japan done to develop capabilities that support its supply chain strategy?
All of the above. their facility their inventory their transportation their suppliers
The following situation would likely work well. A situation in which marketing is publicizing a company's ability to provide a large variety of products very quickly; simultaneously, distribution is targeting the lowest cost means of transportation.
false
The goal of aggregate planning is to satisfy demand in a way that minimizes profit.
false
The objective of every supply chain should be to maximize the profit of the manufacturer.
false
The overall impact of the Internet has been a pronounced increase in average industry profitability.
false
The push/pull view of a supply chain holds that the processes in a supply chain are divided into a series of activities performed at the interface between successive stages.
false
The required textbook for this class is Supply Chain Management: Strategy, Planning, and Operations (Fifth Edition) by S. Chopra and P. Meindl
false
The tactic of overbooking or overselling the available asset is not suitable in any situation.
false
The value chain illustrates the vertical integration of stages in a supply chain.
false
Time series forecasting methods are based on the assumption that past demand history is a poor indicator of future demand and are most appropriate when little historical data are available.
false
To differentiate between various customer segments, the firm should remove barriers which identify product or service attributes that the segments value differently.
false
To retain strategic fit, supply chain strategy must not be adjusted over the life cycle of a product and as the competitive landscape changes.
false
Total logistics costs are the sum of customer, information, and sourcing costs for a supply chain network.
false
Transportation entails moving customers from point to point in the supply chain. Transportation choices have a small impact on supply chain responsiveness and efficiency.
false
Unused capacity from the past is extremely valuable.
false
Walmart started its focus on sustainability in order to attract customers that value sustainability.
false
When transportation infrastructure is publicly owned, underuse and uncongested conditions result because the cost borne by a user is less than the user's marginal impact on total cost.
false
A poor/inappropriate distribution network can:
hurt the level of service customers receive while increasing cost and have significant negative impact on the profitability of a firm
A fundamental aspect of successful collaboration is:
identification and resolution of exceptions.
The uncertainty that exists due to the portion of demand that the supply chain is required to meet is the:
implied demand uncertainty
__________ sales can lower inventory levels by aggregating inventories if most customers are willing to wait for delivery. However, for some products, such as groceries, __________ sales require the firm to perform tasks currently performed by the customer at retail stores, affecting both handling and transportation costs.
Online.
The factors driving an increased focus on sustainability can be divided into three distinct categories. Which of the following is not one of these categories?
Optimizing the use of natural resources based on their market price.
What type of distribution network is typically well suited for commodity items?
Retail storage with customer pickup.
As companies have outsourced supply chain activities, it has become harder to align the goals of all parties involved. Supply chain ____________ can have unintended consequences when the third party's information and actions are hard to observe.
incentives
Effective differential pricing over time will generally:
increase the level of product availability for the consumer willing to pay full price and also increase total profits for the retailer.
All raw materials, work in process, and finished goods within a supply chain are known as:
inventory
Holding __________ is one of the most common levers used in practice to deal with supply chain uncertainty.
inventory
In a 2003 Harvard Business Review article, Nicholas Carr argued that information technology:
is just a commodity and cannot be used to gain competitive advantage.
Temporal aggregation:
is the process of combining orders across time.
Supply chain strategy/design decisions are typically made for the __________ and are __________ to alter on short notice.
long-term; expensive
Which of the following are issues that must be dealt with in order for differential pricing to be effective?
The firm must differentiate between the market segments and structure its pricing to make one segment pay more than the other and must control demand such that the lower paying segment does not utilize the entire availability of the asset.
The presence of lead paint in some of its most popular toys forced this company to recall hundreds of thousands of toys sold between April and July of 2007:
mattel
Efficient supply chains:
maximize performance at a minimum cost
The measure of forecast error where the amount of error of each forecast is squared and then an average is calculated is:
mean squared error (MSE).
Which of the following is an example of application software?
microsoft excel
For supplier selection in general, ___________ are best used when the ownership cost or post-ownership cost is the primary component of total cost.
negotiations
Which of the following is not a financial asset recorded on the balance sheet?
net income
In the Marketplace FSCM simulation, with the Level III MIS - Direct Link to Customers:
none of the above
Which of the following is not a component of an information system?
none of the above software data people process
Toyota has the end goal of opening a manufacturing facility in every major market that they enter. Toyota is using facilities to increase:
responsiveness
Any observed demand can be broken down into two components. Observed demand (O) =
systematic component (S) + random component (R).
The simple exponential smoothing forecast method is used when:
systematic component (S) = level.
The level of overbooking is based on the trade-off between:
the cost of wasted capacity due to cancellations or a capacity shortage due to over-commitment.
The amount of the asset reserved for the higher-price segment is such that:
the expected marginal revenue from the higher-price segment equals the price to the lower-price segment.
The forecasting function is:
the foundation of any revenue management system.
When a single stage controls replenishment decisions for the entire chain (e.g., continuous replenishment programs or vendor managed inventory), coordination is achieved because:
the problem of multiple forecasts is eliminated.
The planning horizon is:
the time period over which the aggregate plan is to produce a solution.
Aggregate planning, to be effective, requires inputs from:
throughout the supply chain.
Firms can significantly reduce safety inventory they require by physically aggregating inventories in one location. _________________, however, generally increases when inventory is aggregated.
transportation cost
A United Nations (UN) commission defined sustainable development as "development that meets the needs of the present without compromising the ability of future generations to meet their own needs."
true
A business process is a series of tasks that are completed to achieve a goal for a business.
true
A customer does not necessarily want the highest level of performance along all dimensions of customer service, including response time, product variety, product availability, customer experience, order visibility, and returnability.
true
A firm gains the most by outsourcing to a third party if its needs are small, highly uncertain, and shared by other firms sourcing from the same third party.
true
A poor aggregate plan may result in a large amount of excess inventory and capacity, thereby raising costs.
true
Firms must evaluate the risks when they move any function to a third party. Which of the following is not a risk to the firm?
Gain of supply chain visibility.
What difference in the retail environment may justify the fact that the fast-moving consumer goods supply chain in India has far more distributors than in the United States?
The sheer volume of small store owners in India requires a large number of distributors to service them.
What is the value in documenting a business process?
It allows for better control of the process and for standardization.
What type of distribution network is better suited to highly differentiated products?
Manufacturer storage with direct shipping (drop-shipping).
What is not a component of a supply chain MIS?
None of the above. TMF SRM ISCM CRM
Which of the following is an advantage of manufacturer/distributor storage with customer pickup?
Transportation cost is lower than the use of package carriers.
What trade-offs do managers need to consider when making transportation decisions?
Transportation cost versus inventory cost and transportation cost versus customer responsiveness.
__________ is a cost factor performance characteristic of Retail Storage with Customer Pickup that is lower than all other distribution network options.
Transportation.
A third party may be able to provide a sustainable growth of surplus by aggregating to a higher level than the firm itself. The growth in surplus comes from aggregating capacity, inventory, inbound/outbound transportation, warehousing, procurement, information, receivables, or relationships to a level that the firm cannot achieve on its own.
true
Aggregate forecasts are usually more accurate than disaggregate forecasts.
true
Aggregate planning is a process by which a company determines levels of capacity, production, subcontracting, inventory, stockouts, and even pricing over a specified time horizon.
true
Aggregate planning solves problems involving aggregate decisions rather than stock keeping unit (SKU)-level decisions.
true
All supply chain decisions made before demand has materialized are made to a forecast.
true
As the number of facilities in a supply chain increases, the required inventory increases.
true
At the highest level, performance of a distribution network should be evaluated along two dimensions: (1) Value provided to the customer. (2) Cost of meeting customer needs.
true
Both markdowns and lost sales reduce net income and arguably represent the biggest impact of supply chain performance on the financial performance of a firm.
true
Business process management (BPM) is an effort to plan, document, implement, and distribute an organization's business processes with the support of information technology.
true
Causal forecasting methods assume that the demand forecast is highly correlated with certain factors in the environment (e.g. state of the economy, interest rates).
true
Considering the supply chain driver Inventory, significant waste in any supply chain occurs when a product is thrown into a landfill because both materials and energy used to produce the product are now lost forever.
true
Distribution refers to the steps taken to move and store a product from the supplier stage to a customer stage in the supply chain.
true
Dynamic pricing is the tactic of varying price over time. The success of dynamic pricing also requires the presence of different customer segments, with some willing to pay a higher price for the product.
true
EDI can be thought of as the computer-to-computer exchange of business documents in a standard electronic format between business partners.
true
Electronic Data Interchange (EDI) is the computer-to-computer exchange of business documents in a standard electronic format between business partners.
true
Every product and every unit of capacity can be sold both in bulk and in the spot market. Revenue management increases profits by finding the right portfolio of long-term and spot-market customers.
true
Faced with seasonal peaks, an effective revenue management tactic is to charge a higher price during the peak period and a lower price during off-peak periods.
true
Faster transportation modes are usually more expensive than slower transportation modes, and allow a supply chain to be more responsive.
true
For firms to focus on sustainability, it is crucial that they internalize the "monetary value" of the social or environmental cost of their actions.
true
For pull processes, a manager must forecast what customer demand will be in order to plan the level of available capacity and inventory.
true
For warehouses and distribution centers (DCs), firms must decide whether they will be primarily cross-docking facilities or storage facilities.
true
Hardin (1968) described the tragedy of the commons as a dilemma arising when the common good does not align perfectly with the good of individual entities.
true
Hardin (1968) introduced the idea of "mutual coercion" whereby social arrangements or mechanisms coerce all participants to behave in a way that helps the common good.
true
Heileman (1997) provided a simple but greatly useful recoverable materials flowchart (i.e., closed-loop supply chain) to help distinguish the concepts of repair, remanufacture, and recycle.
true
If the assets required are specific to a firm and cannot be used by others, outsourcing to a third party is unlikely to increase the supply chain surplus.
true
In reality, the dynamic pricing problem is more complicated because demand is unpredictable and customers behave strategically in that they may decide to delay their purchases if they know that prices will drop over time.
true
In the Marketplace FSCM simulation, both Supplier and Reseller must have the same MIS—otherwise working options default to the lesser system.
true
In the Marketplace FSCM simulation, using MIS Level II or Level III requires investing in a dedicated Electronic Data Interchange (EDI) system.
true
In the absence of risk sharing, retailers aim for a lower level of product availability than would be required to maximize supply chain profits.
true
Inbound transportation costs are the costs incurred in bringing material into a facility. Outbound transportation costs are the costs of sending material out of a facility.
true
Incentive obstacles refer to situations where incentives offered to different stages or participants in a supply chain lead to actions that increase variability and reduce total supply chain profits.
true
Information consists of data and analysis concerning facilities, inventory, transportation, costs, prices, and customers throughout the supply chain. Information is potentially the biggest driver of performance in the supply chain because it directly affects each of the other drivers.
true
Purchasing, also known as procurement, is the process used to acquire raw materials, components, products, services, or other resources from suppliers.
true
Qualitative forecasting methods are primarily subjective and rely on human judgment.
true
Sharing the rewards from improvements can induce performance improvement from a supplier along dimensions, such as lead time, for which the benefit of improvement accrues primarily to the buyer but the effort for improvement comes primarily from the supplier.
true
Supplier performance should be compared based on the impact on total cost of ownership. In addition to acquisition costs, ownership and post-ownership costs should also be considered. In many instances, a higher acquisition cost is more than compensated for by lower ownership and post-ownership costs.
true
Supply chain strategy specifies what the operations, distribution, and service functions, whether performed in-house or outsourced, should do particularly well.
true
Temporal aggregation of demand results in a reduction of transportation costs because it entails larger shipments and reduces the variation in shipment sizes from one shipment to the next. It does however hurt customer response time.
true
The Internet was invented before the personal computer (PC) era (mid-1980s) of business computing.
true
The Mumbai dabbawalas use temporal aggregation of demand, milk runs, and cross-docking in order to pick up and deliver lunches every workday.
true
The UN introduced a framework identifying economic, environmental, and social sustainability as the "three pillars" of sustainable development.
true
The aggregate planner must make a trade-off between capacity, inventory, and backlog costs.
true
The bullwhip effect is the increasing fluctuation in orders as they move up the supply chain.
true
The course syllabus contains the following statement: Rollins Attendance Policy is that students are expected to attend all scheduled classes and be prepared for every class.
true
The degree of supply chain responsiveness should be consistent with the implied uncertainty. The goal is to target high responsiveness for a supply chain facing high implied uncertainty, and efficiency for a supply chain facing low implied uncertainty.
true
The first step in achieving strategic fit between competitive and supply chain strategies is to understand customers and supply chain uncertainty.
true
The goal of a successful management information system (MIS) is ultimately to help coordinate decisions and actions across the supply chain.
true
The high-utilization facility will have difficulty responding to demand fluctuations.
true
The major drivers of supply chain performance are facilities, inventory, transportation, information, sourcing, and pricing.
true
The manufacturer storage with direct shipping distribution network classification is also referred to as "drop-shipping."
true
The sharing of information can help a supply chain meet customer needs at lower cost. However, the marginal value of information shared diminishes as more and more information becomes available.
true
The supply chain driver Facilities often offers an opportunity to simultaneously improve the environmental and financial performance through innovation.
true
The term greenwashing is often used to refer to products and practices that seem green but fundamentally aim to grow profits.
true
The use of the Internet is growing all over the world, and with it the use of digital devices.
true
To achieve complete strategic fit, a firm must ensure that all functions in the value chain have consistent strategies that support the competitive strategy.
true
To create an aggregate plan, a company must specify the planning horizon for the plan and the duration of each period within the planning horizon.
true
To improve the quality of these aggregate plans, forecast errors must be taken into account when formulating aggregate plans.
true
Transportation plays a key role in every supply chain because products are not usually produced and consumed in the same location.
true
Tuckman's Group Development Model describes four stages that a team will go through in its sequence of decision making.
true
When selecting a mode of transportation, managers must account for unit costs and cycle, safety, and in-transit inventory costs that result from using each mode. Modes with high transportation costs can be justified if they result in significantly lower inventory costs.
true
With an uncoordinated supply chain, each stage tries to maximize its own profits, resulting in actions that often decrease total supply chain surplus.
true
The operational parameter concerned with the number of workers/units of capacity needed for production is:
workforce.
Much less success for sustainability initiatives has been driven by:
attracting customers who value sustainability.
A market mechanism to coerce all participants to behave in a way that helps the common good is:
cap-and-trade and emission tax.
Which of the following is not an example of information system hardware?
The cost of facilities operation and maintenance incurred by the shipper's supply chain network is:
facility cost
A company is said to have competitive advantage over its rivals when it is able to sustain profits that fall short of industry average.
false
A company's product development strategy defines the set of customer needs that it seeks to satisfy through its products and services.
false
A decrease in the desired response time decreases the number of facilities required in the distribution network.
false
A planner must build a rough master production schedule (MPS) first, in order to prepare an aggregate plan.
false
A planning horizon is usually between three and five years for an aggregate plan.
false
A process is an unplanned series of steps undertaken without a desired outcome or goal.
false
Business process reengineering (BPR) entails incrementally improving a process.
false
Even in the post-PC world, PCs will continue to be the primary way that people interact and do business.
false
Firms must consider a tailored sourcing strategy that couples responsive onshore or near-shore sources with low-cost offshore sources. The responsive onshore/near-shore sources should focus on low-value products with low demand volatility, whereas the low-cost offshore sources should focus on the higher-value, high demand volatility products.
false
Forecasting errors are dealt with in aggregate plans using safety demand.
false
Forecasts are always accurate.
false
If a firm has high responsiveness to customer orders, this will result in lower transportation costs than if the firm decreased its responsiveness.
false
In the Marketplace Fundamentals of Supply Chain Management (FSCM) simulation, the default MIS is Level I - Partial Demand Pull System.
false
Inventory encompasses all current assets within a supply chain.
false
Most companies are best served with a single distribution network.
false
Most revenue management strategies use fixed pricing as a critical lever to maximize earnings.
false
Outsourcing is the practice of using an organization's own personnel and resources to accomplish a supply chain function.
false
Pull processes may also be referred to as speculative processes.
false
Revenue management is the use of marketing to increase the profit generated from a limited availability of supply chain assets.
false
Sourcing is the entire set of business processes required to move product from one location to another in a supply chain.
false
The first microcomputer was the IBM PC.
false
Some have questioned whether Walmart's claims with regards to environmental responsibility are justified; pointing to the fact that Walmart's demand for lower prices from its suppliers has driven down the quality and durability of consumer goods. This has the effect of:
speeding up the flow of goods from factory to landfill.
For any supply chain, the source of revenue is generated by:
the customer
An enterprise resource planning (ERP) system is a software application with a centralized database that can be used to run an entire company.
true
Data is a collection of facts.
true
Information processing obstacles refer to situations where demand information is distorted as it moves between different stages of the supply chain, leading to increased variability in orders within the supply chain.
true
Inventory exists in the supply chain because of a mismatch between supply and demand.
true
Lot size based quantity discounts increase the bullwhip effect within the supply chain.
true
Mature products with stable demand are usually the easiest to forecast.
true
Microsoft Windows is an example of an operating system.
true
Milk runs make sense when the quantity destined for each location is too small to fill a truck but multiple locations are close enough to each other such that their combined quantity fills the truck.
true
Outbound transportation costs per unit tend to be higher than inbound costs, because outbound lot sizes are typically smaller.
true
Pricing obstacles refer to situations in which the pricing policies for a product lead to an increase in variability of orders placed.
true
Pull processes may also be referred to as reactive processes.
true
From a shareholder perspective, ______________________ is the main summary measure of a firm's performance.
ROE
If a company carries no debt, what can be determined about return on equity (ROE) and return on assets (ROA)?
ROE=ROA
What is one of the criticisms of ERP systems?
ERP systems can lead to the commoditization of business processes.
The Old Guys Rule Surfboard Production (OGRSP) Co. produces on average 5 surfboards per day, which are delivered to surf shops all over the world. It usually takes 10 days to produce a surfboard from raw material to finished good. Little's Law tells us that I = DT where: I = inventory; D = throughput (or demand); and T = flow time. How much inventory does OGRSP Co. hold?
50 surfboards
A surf shop has experienced weekly demand for surfboard wax of D1 = 4, D2 = 4, D3 = 8, and D4 = 6 units over the last four weeks. Forecast demand for Week 5 using a three-week moving average.
6.00.
Which of the following is not a distinct aggregate planning strategy for achieving balance between capacity, inventory, and backlog costs?
Adjustable strategy.
Why did BPR get a bad name?
BPR became an excuse to lay off employees and try to complete the same amount of work using fewer employees.
Which of the following is not a benefit of effective sourcing decisions?
Better economies of scale can be achieved if orders within a firm are disaggregated.
Which of the following is a form of safety inventory?
Build and carry extra inventories.
Information distortion is exaggerated by the fact that:
supply chains today produce a large amount of product variety.
Third parties increase the supply chain surplus if they either increase value for the customer or decrease the supply chain cost relative to the firm performing the task in-house. A third party may aggregate demand across multiple firms and gain production economies of scale that no single firm can on its own. What mechanism is the third party using to grow the surplus?
Capacity aggregation.
In the mid-1980s, businesses began to see the need to connect their computers together as a way to collaborate and share resources. Users would log in to the local area network (LAN) from their PC by connecting to a powerful computer which would grant them rights to different resources on the network. This was known as the:
Client-Server Era.
The fact that each stage in a supply chain forecasts demand based on the stream of orders received from the downstream stage results in:
a magnification of fluctuations in demand as we move up the supply chain from the retailer to the manufacturer.
Successful revenue management requires:
a proper understanding of customer preferences and a quantification of the impact of various tactics on consumer behavior.
The trucking industry consists of two major segments—truckload (TL) and less than truckload (LTL). The challenge in the TL business is that most markets have:
an imbalance of inbound and outbound flows
The main advantage of __________ forecasting is that estimates incorporate all new data that are observed.
adaptive
_________ carriers offer a fast and fairly expensive mode of transportation for cargo.
air
In the Marketplace FSCM simulation, with the Level I MIS - Partial Demand Pull:
all of the above
To successfully use revenue management when serving multiple customer segments, a firm must use which of the following tactics effectively?
all of the above
BPM can provide several key benefits to an organization, which include:
all of the above built in reporting enforcing BP enforcing consistency
To improve overall profits, the supplier must share risk in a way that encourages the buyer to purchase more and increase the level of product availability. This requires the supplier to share in some of the buyer's demand uncertainty. What is an approach to risk sharing between the supplier and the buyer?
all of the above buybacks or returns revenue sharing quantity flexibilty
Which of the following is a stage within a typical supply chain?
all of the above customer retailer manufacturer supplier
Tailored transportation is the use of different transportation networks and modes based on:
all of the above customer density customer size product demand and value
Which of the following is an example of a collaborative system?
all of the above google drive sharepoint webex ibm lotus
The bullwhip effect causes:
all of the above loss of coord distortion of demand different stages of the supply chain to have...
The lack of coordination hurts both responsiveness and cost in a supply chain by making it more expensive to provide a given level of product availability. The impact of the lack of coordination includes:
all of the above manu cost invent cost transport cost replenishment lead time
Which of the following is a form of safety capacity?
all of the above overtime carry extra subcontractors purchase capacity
An important factor that affects the increase in supply chain surplus that a third party provides is:
all of the above scale uncertainty specificity
Supply chain responsiveness includes a supply chain's ability to:
all of the above short lead times large variety high service level handle supply unc
Successful supply chain management requires which of the following decision phases?
all of the above strategy/design planning operation
It is important to focus on total cost of ownership (TCO) when selecting a supplier. What does TCO include?
all of the above supplier price delivery cost reputation
Why has same-day delivery of pizza been successful, whereas the practice has failed in other settings?
all of the above temporal agg many delivery loc relatively low var
Which transportation network design option has the storing of product at an intermediate location between supplier and buyer locations?
all shipments via central DC
The operational parameter concerned with demand not satisfied in the period in which it arises, but carried over to future periods is:
backlog.
The two forms of supply chain assets are:
capacity and inventory
Another useful metric is the ______________________, which roughly measures the average amount of time from when cash enters the process as cost to when it returns as collected revenue.
cash to cash cycle (C2C)
The strategy where the production rate is synchronized with the demand rate by varying machine capacity or hiring and laying off employees as the demand rate varies is the:
chase strategy.
The basic trade-off to be considered by the supplier with production capacity is between:
committing to an order from a lower-price buyer or waiting for a high-price buyer to arrive later on.
Every company and supply chain faces the challenge of the tragedy of the commons as it operates in a global environment. They must:
compete against others who may be extracting benefits from resource commons without spending to maintain these commons and compete in a market in which customers often value low cost and are not willing to pay for a more sustainable solution.
Direct materials are:
components used to make finished goods.
Supply chain surplus involves what two parts?
customer value and supply chain cost
The uncertainty of customer demand for a product is the:
demand uncertainty
A company's supply chain strategy:
determines the nature of procurement and transportation of materials as well as manufacture and distribution of the product.
Companies in the same industry often select very different distribution networks because:
different companies have different objectives for their supply chain
A supply chain includes only the organizations directly involved in supplying components needed for manufacturing.
false
According to the course syllabus, extra credit opportunities can be anticipated as a chance to makeup for a missed quiz or missed assignment submission.
false
A strategic information system is one that attempts to do which of the following:
one or more of the above lower cost differentiated help an org... enable innovation
The scope of strategic fit refers to the functions and stages within a supply chain that coordinate strategy and target a common goal. When the scope is narrow, individual functions try to:
optimize performance based on their own goals
Which of the following is not a supply chain macro process?
personal relationship management (PRM)
For push processes, a manager must forecast what customer demand will be in order to:
plan the level of production and transportation
A good forecasting method should:
predict the systematic component of demand and account for forecast errors.
Activities involved in the Customer Relationship Management (CRM) macro process include:
pricing
The process by which a firm decides how much to charge customers for its goods and services is:
pricing
The number of different products/configurations that a customer desires from the distribution network is:
product variety
Each stage in a supply chain is connected through the flow of:
product, information, and funds
There are five major obstacles listed in the text to coordination in a supply chain. Which of the following is not one of these major obstacles?
quality obstacles
Most concrete action has been observed primarily when a focus on sustainability:
reduces risk and improves the financial performance of the supply chain.
Capacity used to satisfy demand that is higher than forecasted is:
safety capacity
A decision support system (DSS) works best when the decision-maker is making a:
semi-structured decision.
Which of the following is a not a support activity in a value chain?
service
More expensive modes of transport typically have:
shorter lead times and smaller minimum shipment quantities.
Forecasting methods that imitate the consumer choices that give rise to demand to arrive at a forecast are known as:
simulation forecasting methods.
The main advantage of in-transit merge over drop-shipping is:
somewhat lower transportation cost and improved customer experience, because only a single delivery is made to the customer.
Activities involved in the Supplier Relationship Management (SRM) macro process include:
sourcing
The set of business processes required to purchase goods and services is known as:
sourcing
A company's marketing and sales strategy:
specifies how the market will be segmented and how the product will be positioned, priced, and promoted
One drawback of vendor managed inventory (VMI) arises because retailers often sell products from competing manufacturers that are ___________ in the customer's mind.
substitutes.
