SWA Regular Operation

Your departure to Cancun is at 11 you must arrive at the gate by

1015

Now that you have checked in for a trip when are you to report to a gate if your first leg to Orlando departs at 12

1130

An irregularity report must be submitted within ______ Of the end of your pairing

24 hours

Now that the tablet has cooled you need to place it in the containment bag so that if it does re-ignite the fire is contained within the bag which areas of the cabin do you find this containment bag and heat resistant gloves

700 forward and aft 800 and max 8 forward only

Gnu red badge is only up here after

A comply or view document has been issued

A passengers tablet has caught on fire and you need the Halen extinguisher to put the fire out you're at the back of a 737 700 where will you find this emergency equipment

AFT right flight attendant Jumpseat

During the cruise portion of the first flight of your trip you notice that you have not synced your IEFB for a week what report tool could you use in this situation

ASAP report

You've just arrived at the gate A a flight attendant you must complete which to task after the captain turns off the fasten seatbelt sign

Add just passenger lighting and make the appropriate PA

After notifying the captain of a suspicious device that you found in the OHB he advised you that it is a credible threat and that it needs to be moved to the LRBL where do you need to move the device

Aft galley service store

You are the B flight attendant and the boarding process is about to begin where are you position in the cabin

Aft part of the aircraft if the aft door is used for boarding B takes possession in the aft entry area

On international flights shorter than one hour and 15 minutes when Miss you make the International form distribution PA

After the opening PA

What is not an example of PCI compliance

Allow a family member to use the credit card sled

It looks like a full flight and all of the OHBR for a passenger comes to you and says that they can't find a place for their luggage what should you confirm with them prior to checking their bag

Are there any assistive devices medication keys electronics cigarettes and/or spare lithium batteries in your bag What is your final destination

The captain has just completed the preflight briefing and you realize that he forgot to mention a few things what would you do

Ask the captain for that information

When arriving at a non-Provo station what should you do before sterile flight deck takes affect on descent

Ask the pilots to radio ahead for supplies if there is a need for additional supplies outside of backstock

You are attending to your cruise bag during a crew change and you notice a young gentleman walking down the jetway and start to open the door to walk down the ramp you do not notice a swab badge or a local airport badge what should you do

Ask to see their badge

Prior to every takeoff and landing all Flight attendant must

Assume brace position and conduct 30 second review

Prior to every takeoff and landing all flight attendants must complete what two things

Assume brace position and conduct a 30 sec view

What does ASAP stand for

Aviation safety action program

A security search is required prior to boarding passengers

Before the aircraft makes its first flight of the day Prior to an international departure After returning to service from scheduled maintenance

The a Flight attendant has returned from walking the UM to the concourse as the C flight attendant what must you do

Begin tidying the cabin

Tomorrow is a national holiday and you are eager to wear your newest festive accessory but you are not sure if it's acceptable where could you go to find this information

Comply 365 -flight attendant resource -uniform

You are the a flight attendant and halfway through the boarding process the ops agent informed you that a mother and four year old are rushing to the gate to make this connecting flight it looks like this will be a full flight but they must sit together what can you do to ensure that they have two seats together

Contact the B flight attendant via the interphone to reserve two seats in the aft portion of the aircraft

You are the B flight attendant and after conducting a true count you realize it does not match the ops agent count what must you do

Coordinate with the ops agent and conduct a recount if necessary

You have started service and feels some turbulence in the cabin the captain has made a PA for the flight attendants to take their C quickly what should you do next

Discontinue service and immediately secure yourself in a jumpseat

During final descent to Cancun Mexico which PA must be made

Document reminder PA

During boarding you notice a young man who is not making iContact with you did not respond to your greeting and is nervous and slightly sweating he chooses a C in the last roll your gut feeling alerts you to call the flight attendant in the aft portion of the aircraft to see if they have the same gut feeling about him you both decide that there is something different about this passenger he begins to form more around with some thing in his shoe and then tries to proceed to the lavatory what is the first thing you should do

Engage the customer in conversation

You've just finished your preflight duties and are ready to board what should be the first thing you check before a passenger steps onto the aircraft

Ensure minimum crew requirements are met and all F A's are in their boarding positions

It's towards the end of service and you are almost at 10,000 feet what should you be doing

Ensure the cabin and galleys are secure

Known crewmember and its privileges are available in the US and internationally

False

Once arriving at the gate it is necessary to turn lights to BRT/white medium for both passengers an entry lighting

False

There has been a suspicious device in the last overhead bin in the aft cabin the device should be automatically be moved to the LRBL

False

While this is an official form the Irregularity report cannot be used as evidence in a court of law

False

During final descent You only need to turn the cabin lied to for bright

False , you must turn both the cabin lights and forward entry lights to Fulbright

When are you required to do a cabin security check

First flight of the day Prior to international departure At international destinations Departure of returning from international destinations After scheduled maintenance Return to service from a military or private charter

Under what circumstances would you submit an Irregularity report

Flight attendant Jumpseat in operative ,passenger seat in operative ,life vest tempering/missing ,flight attendant incapacitation or excessive illness ,in insects/rodents ,cabin interior conditions clear water system deactivation

You need to locate a flashlight which areas of the cabin do you find it

For a 700 forward and after entry storage compartment For a 800/max8 flight attendant jump seats

If you need an AED to assist with a cardiac situation on any of our aircraft would you look in the Ford or after section

Forward OHB

If you need a PBE smoke could to help you see through smoke on a 737 and 700 where would you look

Forward entry storage compartment

You've extinguished the tablet fire with a halon now you are in need to saturate the tablet and any affected material nearby with water from the H20 extinguisher you're on a 737 700 where do you find it

Forward galley storage compartment

You have a situation in which a passenger needs a blood pressure cuff where on the 700 will you find this

Forward right overhead bin

You are the bee flight attendant and you notice there are only middle seats available which PA would you use in this scenario

Full flight

A mother of her two young children are boarding the plane what could you do to show hospitality

Greet all three passengers Express gratitude Smile and make iContact

You are the C flight attendant Standing in the OWWE for boarding do you notice a woman who may not speak English about to say in the OWWE row what would you do

Greet the passenger and evaluate if they meet the selection criteria

A passenger has boarded the aircraft with a small dog you are aware from your special service report that you have a pair on board and a train service dog how can you tell what type of animal the small dog is

Greet the passenger kindly inquire if the animal is a pet or a train service dog

You are the C flight attendant and you see a bag that looks like a pet carrier that a passenger slid under his seat in the OWWE what do you do

Greet the passenger kindly inquire if there is an animal in the bag

You have just heard the cleared for departure PA what should you do next

I assume brace position and conduct 30 second review

You've just finished your preflight duties and are ready to board what should be the first thing you checked before a passenger steps onto the aircraft

Insure minimum crew requirements are met and all FAs are in their boarding positions

The__________ Contains destinations specific required documents and forms

International kit

What resource would you use to confirm the procedures the crew and passengers need to follow up on arrival into AUA

International station resources

During your preflight briefing with the ops agent they mentioned that you have a Leo and a FAM pre-boarding the aircraft what do you need to ensure happens when the board the aircraft

Letter a mask discreetly disclose to each armed individuals that there are other armed individuals on the aircraft

To verify the forward entry door has been properly shut you must ensure the door is _____ top and bottom seals appear________, and the safety straps are _____

Locked ,flushed ,inside.

On international flights longer than one hour and 15 minutes what must you do after initial service

Make the International distribution PA

All the overhead bins are full so you get a check a bag for a passenger in addition to electronics cigarettes PED's and/or spirit lithium batteries or power banks what other items do you need to verbally confirm or not in the bag check all that apply

Medication assistive devices

You are the inbound crew and have through passengers on the plane the outbound crew has not yet arrived and you have a scheduled to fly to get to what must happen

Minimum crew must stay on board

You are tidying the cabin during a crew change as you conducted a security check you notice a suspect device in an OHB what should you do

Notify the captain and ground security coordinator

During a crew change there are through passengers on board the 700 aircraft how many flight attendants must be on board with the passengers

One

During ground time while through passengers are on board how many F A's must remain on board on a 700

One

The __________ Provides A with the international kit during the preflight briefing prior to departing the US

Operations agent

You have just had a fight that subsided on the aircraft while on the ground who will you coordinate with

Ops agent Ground security coordinator

Of the following passengers who would not meet the selection criteria for the OWWE seating Select all that apply

Passenger who is 14 years old passenger who pre-boarded passenger with a portable oxygen concentrator

As a flight attendant how do you arm the forward entry door

Placed the red strap across the window and lower the girt bar into the floor brackets

You've arrived at the gate and the seatbelt sign has been turned off a passenger starts asking you where they're connecting gate is and distracting you what do you need to properly this time your door

Politely addressed the customer saying you will assist them in a moment so that you can stop and focus

While securing the cabin in final descent you see a passenger who has a laptop secured in the seat back pocket what do you do

Politely asked for them to stow it either under the seat in front of them or in the overhead bin

You are the C flight attendant and the letter a flight attendant has to walk a UM To the concourse what must you do while they are gone

Remain at the forward entry door

As the a flight attendant you've just received the passenger account from the operations agent what should you prepare next

Rev nap

According to the Ron originator duties listed in your Fam what steps do you need to take to purge the waterlines

Run the forward lavatory hot and cold water tabs for 15/20 sec to purge air from the lines Turn on the coffee maker Press the hot water button to purge air from the coffee maker Brew one pot of water and empty the pot into the trash

You heard one high low chime at the end of service as the C flight attendant what do you need to do next

Secure the cabin aft and forward to check for compliance

It's the beginning of your trip and you've just arrived at the airport to go through KCM known crew member which items in your bag if any could be flagged as a prohibited items select all that apply

Self defense spray strike anywhere matches

Prior to every takeoff and landing what must you do to the galleys Select all that apply

Set cart brakes (b373-800/-800E) clothes and double large all doors cabinets carts and kits ensure the galley literature pocket contains only the planned emergency checklist teaching checklist and medical emergency checklist

You are in Cruz and someone starts a fight in the back row how do you communicate this

Signal flight deck with four high low chimes

During critical phases of life movement on the surface and a flight attendant below 10,000 feet what is in effect

Sterile flight deck

Where would you find the form to complete an irregularity report

Swalife

What must be completed on the MI orders app at the end of your duty day

Sync to transmit data

You are the a flight attendant and had just cracked the door and our greeted by the ops agent where do you need to position yourself next as to allow passengers off the aircraft

Take position in the forward entry area

As the C flight attendant you have just finished securing the cabin and checking the right 0HB what do you need to do next

Take your jumpseat and conduct a 302nd review

You have just breathe with the captain and the ops agent says he has several passengers in wheelchairs and he needs to start boarding you have not completed your cabin equipment checks yet how would you respond

Thank you for the heads up as soon as the cabin equipment check is complete and the flight attendants are in boarding positions I will let you know

The OWWE breathing has been completed and confirmed as the BC or D flight attendant you need to confirm which of the following with A prior to the forward entry door being closed

The cabin has been secured

As the a flight attendant what two things from the list below must be confirmed before closing the forward entry door

The cabin has been secured the owwe briefing is complete

On the final walk-through as the letter a flight attendant what do you need to communicate to the B flight attendant

The rev nap is completed

Your B flight attendant isn't meeting you in the forward Callie for a preflight briefing what would you do

They must relay the information to them prior to departure

Upon arrival and deplaning of passengers as the B flight attendant what account must be done and given to the ops agent

Through account

You are the C flight attendant and have just disarmed and cross checked your doors what do you need to do next

Tidy the cabin

The flight attendant handbook can be used to locate information on which of the following

To find out if a station is Provo or non-Provo

Passenger boarding can begin once preflight procedures are done flight attendants are in boarding positions and photo luminescent strips have been charge for 10 minutes

True

During ground time while through passengers are on board how many F A's must remain on board on a 800/Max 8

Two

If a pilot from the flight deck needs to use the lavatory how many flight attendants must be present in the forward Callie to properly open the flight deck door during the flight

Two

You are the letter a flight attendant and you notice in the mirror on the flight deck that there is A man brushing up the aisle to attack you what resources do you have in the galley to protect yourself

Unopened cans Coffee pots Trays

You are the BCND flight attendant what is the indication that you can arm and cross check your doors

Upon hearing that a flight attendant make the arm and cross check door for pushback PA

You have just confirmed with the ops agent that the cabin is secure the office agent has given you the final passenger account and the door has been shot what do you need to do to ensure that the door has been properly shot

Verify the door is locked and the top and bottom seals appear flush and safety straps are inside

You are finishing your final walk-through and about to head to the Jumpseat for takeoff when a customer makes a comment that is too cold in the cabin what do you do

Wait until sterile flight deck ends and then call the flight deck with your request remember to let customers know that you have acknowledged their request

What is the indication that flight attendants made this arm and cross check their doors

When the seatbelt light has been turned off

As you are boarding the aircraft as the C flight attendant you notice a verbal altercation between two passengers over a seat as you approach you realize that two passengers are getting angrier and using foul language what do you need to do

Work through the five step approach Be kind and firm Try to establish a rapport and offer options

Can a crewmember be randomly drug tested

Yes

You hear some ruckus at row 20 as you approach you hear a belligerent passenger loudly say but I want some more alcohol you see your Felyn Fight Attendant talking with the passenger and communicating in a clear and concise way that no more alcohol will be served the passengers subsides and does not say anything for the rest of the flight do you fill out a report

Yes irregularity report

You have arrived at your destination and have an hour until your next flight there are through passengers on the aircraft what are you able to accomplish during this time

You can engage in conversation and continue to tidy the cabin as needed

As a flight attendant you just completed army and crosschecking Doors what do you do next

You must visually crosscheck the opposite door and confirm with the C flight attendant by saying crosscheck complete