Test 1

an individual coping strategy to deal with workplace stress includes

Develop and maintain support groups, exercise, relaxation

the ... indicator is among the most popular personality selection instruments used today in business

Myers-Briggs type indicator

job satisfaction tends to ... over time

Stay constant

Agreeableness-The ability to get along with others Conscientiousness-Refers to an individual being dependable and organized Neuroticism-Characterized by a person's tendency to experience unpleasant emotions such as anger, anxiety, depression, and feelings of vulnerability Extraversion-The quality of being comfortable with relationships Introversion-The tendency to be less comfortable in relationships and social situations Openness-The capacity to entertain new ideas and to change as a result of new information

the big five personality traits

people tend to associate beauty with other positive characteristics. This phenomenon is an example of

the halo effect

... are techniques that can help organizations manage diversity

training and mentoring

caring and think about other peoples feelings

interpersonal

being self aware

intrapersonal

which of Gardner's multiple intelligences refers to self-awareness?

intrapersonal

which statement accurately describes a characteristic of information technology?

it has increased a sense of urgency

the fact that, consciously or subconsciously, we tend to prefer to associate with others who are like us is called

like me bias

a business that combines and transforms resources into tangible outcomes that are then sold to others is called:

manufacturing

five types of diversity

1.Surface-level diversity: observable differences in people, including gender, race, age, ethnicity, and physical abilities 2.Deep-level diversity: individual differences that cannot be seen directly, including goals, values, personalities, decision-making styles, knowledge, and attitudes 3.Separation: differences in position or opinion among group members reflecting disagreement or opposition, especially with regard to group goals or processes— dissimilarity in an attitude or value, for example (a type of deep-level diversity) 4.Variety: differences in a certain type or category, including group members' expertise, knowledge, or functional background (a type of deep-level diversity) 5.Disparity: differences in the concentration of valuable social assets or resources— including dissimilarity in rank, pay, decision-making authority, or status (a type of deep-level diversity)

alarm-causes boredom resistance- best exhaustion-worst

3 levels of stress

what percent of the U.S. workforce reports being aware of abusive conduct in the workplace?

60

which of the following is a dimension of diversity?

Gender, Age, sexual orientation. mental abilities

Individualism-xists to the extent that people in a culture define themselves primarily as individuals rather than as part of one or more groups or organizations Collectivism-Characterized by tight social frameworks in which people tend to base their identities on the group or organization to which they belong Power distance-The extent to which people accept as normal an unequal distribution of power Uncertainty avoidance (also preference for stability)-The extent to which people feel threatened by unknown situations and prefer to be in clear and unambiguous situations Masculinity (also assertiveness or materialism)-The extent to which the dominant values in a society emphasize aggressiveness and the acquisition of money and other possessions as opposed to concern for people, relationships among people, and overall quality of life Long-term Values-Include focusing on the future, working on projects that have a distant payoff, persistence, and thrift Short-term Values-More oriented toward the past and the present and include respect for traditions and social obligations

Hofstede's primary dimensions

Convergers-Learn by active experimentation and abstract conceptualization; superior in technical tasks, inferior in interpersonal settings Divergers-Learn by concrete experience and reflective observation; superior in generating alternate hypotheses and ideas; tend to be imaginative and people or feeling-oriented Assimilators-Learn by abstract conceptualization and reflective observation; more concerned about abstract concepts and logical soundness than about people and practical values; suited to research and planning Accommodators-Learn by active experimentation and concrete experience; focus on risk taking, opportunity seeking, and action; deal with people easily; suited to action-oriented jobs such as marketing and sales

Kolb learning style inventory

Title VII of the Civil Rights Act of 1964, which was further amended in 1991, prohibits employee discrimination based on a variety of characteristics. which of the following is NOT included?

age (sex, religion, color, national origin, race are included)

another term for power distance is

orientation to authority

after working in a fast food restaurant for three years to pay for college tuition, Amanda vowed to never work in a restaurant again, but after graduation, the only job offer she received was as a manager at a local restaurant. If Amanda accepts the job, it may result in ... dissonance.

cognitive dissonance

... refers to individual factors that cannot be seen directly, such as goals, values, personalities, decision-making styles, knowledge, skills, abilities, and attitudes.

deep level diversity

managers with low tolerance for ambiguity tend to be more ... with their staff and do not empower them to make their own decisions at work.

directive

... workers do not perform close to their potential capability, lacking the emotional and motivational connections to their employer that drive discretionary effort

disengaged

in which stage of the GAS do people typically experience feelings of no longer being able to cope with the stressor?

ehaustion

which of the "Big Five" personality dimensions refers to being talkative and energetic?

extroversion

medical consequences of stress include all of the following EXCEPT

heart attacks

Karson photography studios previously hired and managed its own custodial staff, but the company recently started contracting this work to a cleaning company. this is an example of

outsourcing

According to the Myers-Briggs inventory, ... people are adaptable, spontaneous, and curious

perceiving

Categorization-The tendency to put things into groups and then exaggerate the similarities within and the differences among the groups Halo effect-Forming a general impression of something or someone based on a single (usually good) characteristic Contrast effect-Evaluating someone by comparing them with recently encountered people Projection-Seeing one's own characteristics in others First impression bias-The inability to let go of first impressions, particularly negative ones Self-fulfilling prophecies-Treating people the way we categorize them and having them react accordingly

perception errors

Affective commitment-Positive emotional attachment to the organization and strong identification with its values, and its goals; employees want to stay with the organization Normative commitment-A feeling of moral or ethical obligation to the organization; employees stay because they believe it would be wrong to leave Continuance commitment-Staying with the organization because of perceived high economic and/or social costs; employees stay because they feel they have to

types of organizational commitment

agreeableness results in some people being

understanding

... have a learning style where they tend to organize concrete situations from different perspectives

divergers

A poorly designed office that doesn't allow a worker adequate privacy is an example of ... organizational stressor.

physical demand

a person who tends to see things in a positive light and appears to be in a good mood most of the time has a high level of

positive affectivity

which of the following is NOT a type of value?

primary (terminal, instrumental, intrinsic, extrinsic are)

... provide both potentially positive and negative information to job candidates

realistic job previews

a supervisor who is comfortable taking a gamble on new products has high

risk propensity

.... diversity occurs when there are differences in position or opinion among group members, especially regarding group goals or processes

separation

-Terminal: reflect long-term life goals such as prosperity, happiness, secure family, and a sense of accomplishment -Instrumental: preferred means of achieving terminal values or preferred ways of behaving -Intrinsic: relate to the work itself -Extrinsic: relate to the outcomes of doing work

types of values