Test 2
Compliance
A __________orientation type of control system requires that employees learn and pledge to a specific type of conduct.
look at the situation from several viewpoints.
A good way to judge the ethics of a decision is to
accepted rules no longer apply, and the person must use his or her own moral standards.
A managerial decision becomes an ethical issue when
moral philosophy
A set of principles that describe what a person believes is the right way to behave is called
work group or the perceived ethicalness of the work group
According to research, the most important factor affecting daily ethical decisions at work is the
Political-legal dimension
An American firm's refusal to enter into a binding contract with a Russian oil firm because of the lack of clarity of Russian law in this area is based on the American firm's analysis of which dimension of the general environment?
must be enforced by rewards for proper behavior and punishments for unacceptable behavior.
For a company to maintain ethical behavior, its policies, rules, and standards to encourage ethical decision making
being fair, just, and trustworthy
For businesspersons to be ethical, they must strive for success while
increased
If unethical behavior receives great reward and little punishment, then the likelihood that unethical behavior will recur is
great
In a situation where the customer can choose an identical product from a large number of financial institutions, such as a Visa credit card, the customer's influence on the organization's operations is
a component of social responsibility
In analyzing the relationship between ethics and social responsibility, ethics may be viewed a
have immediate consequences
Managers tend to be more concerned about ethical issues that
maximize its positive impact on society and minimize its negative impact
Social responsibility is the obligation a business has to
political element of the political-legal dimension
The Sierra Club makes a major effort in Washington to pass a law banning the logging of old-growth forest in Oregon through its political action committee (PAC). It is operating in the
suppliers
The Union Electric Company, a St. Louis utility, buys a large shipment of coal from Peabody Coal Company for use in its coal-fired plants. Peabody is one of Union Electric's
Patagonia
The company that was founded on with strong CSR principles is
defines a minimally acceptable standard of conduct
The difference between an ethic and a law is that a law
demographic characteristics
The fact that Americans are becoming older and more affluent is an example of
Global
The fact that U.S. businesses now frequently engage in international trading relations is an illustration of what dimension of the general environment?
the board of directors
The group in a corporation that has legal responsibility to represent the stockholders is
the process of changing inputs to outputs.
The most accurate definition of the technological dimension of the general environment is
who ask employees to do something wrong have a powerful influence.
The role of management in fostering ethical behavior in an organization is extremely important because managers
environmentalists
The task environment includes all of the following except
How to respond to the factors
Understanding external factors is important to managers, equally important is knowing ____________.
Companies not currently operating in a business's industry but that have a high potential for entering the industry
What are potential new competitors?
pertaining to the general environment, those factors in other countries that affect the organization
What is the global dimension?
All factors that make up the organization, such as the owners, managers, employees, and board of directors
What is the nature of the organization's internal environment?
competitors
What name is given to other organizations that produce similar, or in some cases identical, goods or services?
Social responsibility
What name is given to the obligation a business assumes to maximize its positive impact and minimize its negative impact on society?
economic dimension
What name is given to the overall condition of the complex interactions of economies throughout the world?
Task environment
What name is given to those factors that have a direct effect on a specific organization and its managers, including customers, suppliers, competitors, substitutes, and potential new entrants to the industry?
Secondary stakeholders
What term describes groups that have a less formal connection to the organization, such as environmentalists, special interest groups, and the media?
reduced
When managers allow greater participation with regard to the design and implementation of projects, conflict within work groups is
Customers
Which external factor is the hardest to forecast?
Formalized rules and standards that describe and delineate what the organization expects of its employees
Which of the following characteristics relates to codes of ethics?
The formal system of oversight, accountability, and control for organizational decisions and resources
Which of the following characteristics relates to corporate governance?
The aspect of the general environment that includes the demographics, attitudes, and the values of the society within which an organization operates
Which of the following characteristics relates to the sociocultural dimension?
Ethics audit
Which of the following refers to a comprehensive evaluation of a firm's ethics and compliance program and its ethical decisions used to determine whether the program is effective?
Ethical issue
Which of the following refers to an identifiable problem, situation, or opportunity that requires a person or organization to choose among several actions that may be evaluated as ethical or unethical?
promote trust and learning in an organization
While open discussion of an ethical issue may not eliminate all ethical problems in an organization, discussion will usually
Compliance
Within a ____________orientation type of control system, when employees understand that their behaviors will be met with consequences, either good or bad, they have little opportunity for ambiguous personal interpretation of how they should act within the company.
Technological dimension
Within the general environment, what term describes the knowledge and process of changing inputs (resources, labor, and money) to outputs (goods and services)?
Task environment
You own a bakery that makes fine bran muffins, but you lose a customer to another bakery that offers him a 25 percent discount for similar muffins. You are facing a challenge in the
your failure to cope with the technological dimension of the general environment.
You own a computer company, and you launch a joint venture with a competitor to create a new super-speed tablet. Unfortunately, you do not realize that your operating system is totally incompatible with that of the other company's, and the new venture fails miserably. This is the result of
task environment
You own a gourmet restaurant in Atlanta. You send your chef, Pierre LePeachtree, to a major international restaurant-owners' meeting so he can find out what some of the hot new entrees are around the world. You are being sensitive to the
The overall moral climate of your organization
Your fellow employees regularly take home company supplies such as paper, pens, tape, and glue for their personal use. Although you feel it is wrong to do so, you begin taking home company supplies too. The strongest influence on your behavior is
trust
ethical violations destroy
let the buyer beware
the phrase caveat emptor means