Test 2

Compliance

A __________orientation type of control system requires that employees learn and pledge to a specific type of conduct.

look at the situation from several viewpoints.

A good way to judge the ethics of a decision is to

accepted rules no longer apply, and the person must use his or her own moral standards.

A managerial decision becomes an ethical issue when

moral philosophy

A set of principles that describe what a person believes is the right way to behave is called

work group or the perceived ethicalness of the work group

According to research, the most important factor affecting daily ethical decisions at work is the

Political-legal dimension

An American firm's refusal to enter into a binding contract with a Russian oil firm because of the lack of clarity of Russian law in this area is based on the American firm's analysis of which dimension of the general environment?

must be enforced by rewards for proper behavior and punishments for unacceptable behavior.

For a company to maintain ethical behavior, its policies, rules, and standards to encourage ethical decision making

being fair, just, and trustworthy

For businesspersons to be ethical, they must strive for success while

increased

If unethical behavior receives great reward and little punishment, then the likelihood that unethical behavior will recur is

great

In a situation where the customer can choose an identical product from a large number of financial institutions, such as a Visa credit card, the customer's influence on the organization's operations is

a component of social responsibility

In analyzing the relationship between ethics and social responsibility, ethics may be viewed a

have immediate consequences

Managers tend to be more concerned about ethical issues that

maximize its positive impact on society and minimize its negative impact

Social responsibility is the obligation a business has to

political element of the political-legal dimension

The Sierra Club makes a major effort in Washington to pass a law banning the logging of old-growth forest in Oregon through its political action committee (PAC). It is operating in the

suppliers

The Union Electric Company, a St. Louis utility, buys a large shipment of coal from Peabody Coal Company for use in its coal-fired plants. Peabody is one of Union Electric's

Patagonia

The company that was founded on with strong CSR principles is

defines a minimally acceptable standard of conduct

The difference between an ethic and a law is that a law

demographic characteristics

The fact that Americans are becoming older and more affluent is an example of

Global

The fact that U.S. businesses now frequently engage in international trading relations is an illustration of what dimension of the general environment?

the board of directors

The group in a corporation that has legal responsibility to represent the stockholders is

the process of changing inputs to outputs.

The most accurate definition of the technological dimension of the general environment is

who ask employees to do something wrong have a powerful influence.

The role of management in fostering ethical behavior in an organization is extremely important because managers

environmentalists

The task environment includes all of the following except

How to respond to the factors

Understanding external factors is important to managers, equally important is knowing ____________.

Companies not currently operating in a business's industry but that have a high potential for entering the industry

What are potential new competitors?

pertaining to the general environment, those factors in other countries that affect the organization

What is the global dimension?

All factors that make up the organization, such as the owners, managers, employees, and board of directors

What is the nature of the organization's internal environment?

competitors

What name is given to other organizations that produce similar, or in some cases identical, goods or services?

Social responsibility

What name is given to the obligation a business assumes to maximize its positive impact and minimize its negative impact on society?

economic dimension

What name is given to the overall condition of the complex interactions of economies throughout the world?

Task environment

What name is given to those factors that have a direct effect on a specific organization and its managers, including customers, suppliers, competitors, substitutes, and potential new entrants to the industry?

Secondary stakeholders

What term describes groups that have a less formal connection to the organization, such as environmentalists, special interest groups, and the media?

reduced

When managers allow greater participation with regard to the design and implementation of projects, conflict within work groups is

Customers

Which external factor is the hardest to forecast?

Formalized rules and standards that describe and delineate what the organization expects of its employees

Which of the following characteristics relates to codes of ethics?

The formal system of oversight, accountability, and control for organizational decisions and resources

Which of the following characteristics relates to corporate governance?

The aspect of the general environment that includes the demographics, attitudes, and the values of the society within which an organization operates

Which of the following characteristics relates to the sociocultural dimension?

Ethics audit

Which of the following refers to a comprehensive evaluation of a firm's ethics and compliance program and its ethical decisions used to determine whether the program is effective?

Ethical issue

Which of the following refers to an identifiable problem, situation, or opportunity that requires a person or organization to choose among several actions that may be evaluated as ethical or unethical?

promote trust and learning in an organization

While open discussion of an ethical issue may not eliminate all ethical problems in an organization, discussion will usually

Compliance

Within a ____________orientation type of control system, when employees understand that their behaviors will be met with consequences, either good or bad, they have little opportunity for ambiguous personal interpretation of how they should act within the company.

Technological dimension

Within the general environment, what term describes the knowledge and process of changing inputs (resources, labor, and money) to outputs (goods and services)?

Task environment

You own a bakery that makes fine bran muffins, but you lose a customer to another bakery that offers him a 25 percent discount for similar muffins. You are facing a challenge in the

your failure to cope with the technological dimension of the general environment.

You own a computer company, and you launch a joint venture with a competitor to create a new super-speed tablet. Unfortunately, you do not realize that your operating system is totally incompatible with that of the other company's, and the new venture fails miserably. This is the result of

task environment

You own a gourmet restaurant in Atlanta. You send your chef, Pierre LePeachtree, to a major international restaurant-owners' meeting so he can find out what some of the hot new entrees are around the world. You are being sensitive to the

The overall moral climate of your organization

Your fellow employees regularly take home company supplies such as paper, pens, tape, and glue for their personal use. Although you feel it is wrong to do so, you begin taking home company supplies too. The strongest influence on your behavior is

trust

ethical violations destroy

let the buyer beware

the phrase caveat emptor means