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Which of the following are optical storage devices?

1. DVD 2. BD 3. CD

What is a disadvantage of using a DVD-R DL (Dual Layer) disc over an ordinary DVD?

A DVD-R DL has slower write speeds.

When assisting users, a technician often uses the macOS Force Quit function and the Linux kill command. Which of the following situations would require their use?

A runaway application does not respond to user input.

Most operating systems have a GUI as part of their system. Which of the following BEST describes an operating system's GUI?

A user-friendly interface that uses icons and visual components to interact with the system.

You have been given a .app file for your Macintosh computer. The file is a graphics editor that you plan to install. What would you normally do to install the graphics editor?

Copy the .app file to the Applications directory.

Katy is an IT engineer who is responsible for maintaining the environment in her company's data center in San Francisco. While swapping motherboards in a server in the data center, she notices that the original motherboard is showing signs of corrosion. Which of the following is the BEST solution to resolve the corrosion issue?

Decrease the humidity in the data center.

Which of the following Windows command line utilities would you use to realign the file structure on a disk to optimize performance?

Defrag

Which of the following disk maintenance utilities locates and disposes of files that can be safely removed from a disk?

Disk Cleanup

Which Windows tool do you use to create and delete partitions on hard drives?

Disk Management

Which of the following Mac features is used to launch apps, switch between running apps, access the Trash, and access specific folders?

Dock

Which of the following Windows 11 Enterprise edition versions is specifically intended for organizations that want to use cloud-delivered endpoint security?

Enterprise E5

You have a single hard drive on your laptop with a basic system volume. The volume is running out of space, and you would like to extend the space on the volume. Which of the following would work BEST to resolve the issue?

Extend the system volume on the existing hard drive by using contiguous unallocated space.

Lately, you hear a clicking noise when reading or writing data from the hard disk. What is the most likely cause of the clicking?

Failing hard drive

You have decided to use the Apple Remote Disc feature to share CDs and DVDs among employees on your company headquarters office network. Which of the following DVDs can you share with the employees using Remote Disc?

Financial application documentation

What is the minimum number of storage devices you need in order to implement three-way mirroring for a storage space?

Five

You are a sales representative for a large pharmaceutical company. You often want to share information from your laptop quickly with customers during onsite visits.

Flash drive

Which of the following keys let you switch between keyboard languages?

Globe key

What is a major benefit STP provides that UTP does not?

Greater resistance to interferance

Which storage device uses aluminum platters for storing data?

Hard disk

Which of the following is a best practice when using Remote Desktop Protocol (RDP) to access another computer?

Implement additional security protocols.

You want a storage device that has the ability toL

Integrate data and device power into a single cable.

Which of the following processors allowed macOS users to run Windows on their computers?

Intel

Part of the operating system core is responsible for controlling security, managing the file system, and providing a platform for applications to run on. What is the name of this core component?

Kernel

Which of the following device types should be plugged into a surge-protected-only outlet on a UPS unit and not a battery backup outlet?

Laser printer

Ruth has a startup business and limited resources. She wants to save money by using an operating system on her business computers that has no associated fees for installation. Which of the following operating systems could Ruth install for free?

Linux

Which of the following is an open-source operating system?

Linux

Which of the following must specifically be modified to embed Linux within intelligent devices (such as smart TVs and tablets)?

Linux operating system

You have just finished upgrading the 250-watt power supply in your desktop computer to a 450-watt power supply. Now the BIOS does not recognize one of the hard disk drives in the system during POST. Which of the following troubleshooting steps is the BEST to try first?

Make sure that the hard disk is connected to the power supply.

Jared has just installed an additional HDD on his Windows computer for storing multimedia files. He inserts a DVD disc to watch a movie with his usual movie player software, but the movie fails to play. In fact, the player indicates that there is no DVD drive available. What is the BEST first step that Jared should take to resolve the issue?

Make sure the movie player is pointing to the correct drive letter for the DVD drive.

You have just installed an SSD drive in your older Windows workstation. However, after you start Windows, you do not see the SSD drive listed in Windows Explorer. What should you do first?

Make sure the power connectors on the SSD drive are plugged in all the way.

A sales person requires that a large number of document, data, presentation, image, and video files be accessible on their personal mobile device when making sales pitches to new customers. A cloud solution is not feasible since cellular and internet connections are not always guaranteed at a customer site.

Micro SD card

Which of the following tasks would you complete as part of a normal SATA installation using a recently purchased motherboard?

Plug the 15-pin power connector into the SATA drive.

A technician is installing a cable modem that supplies internet connectivity for a home office. Which of the following cabling types would they use to connect the cable modem to the wall outlet?

RG-6

You notice that the hard drive on your iMac Pro is running slower than before. You decide to run the First Aid utility to optimize the drive. Which of the following is recommended to make sure that the First Aid utility is 100% effective?

Run First Aid by booting into Recovery Mode.

Which interface is primarily used for internal hard drives in modern desktop PC systems?

SATA

Which generation of SATA storage devices supports up to 6-Gbps data transfer rates and addresses solid-state drives?

SATA3

You have a thin-provisioned storage space that suddenly unmounts. What is the MOST likely cause of this problem?

The storage space has run out of disk space.

Which of the following situations is MOST likely to justify an investment in a Cat 6a cable instead of a Cat 6 cable?

The work area has a lot of electromagnetic interference (EMI).

Which of the following is a characteristic of extended partitions?

They are subdivided into logical drives.

You work for a large company that has over 1,000 computers. Each of these computes uses a wireless mouse and keyboard. Therefore, your company goes through a lot of alkaline batteries. When these batteries can no longer power the intended device, you need to decide what to do with them. Unless otherwise dictated by your local authorities, which of the following would be the EASIEST way to deal with these batteries?

They can be thrown in the trash.

Your company resides in an area with rapid growth in both the corporate and residential areas surrounding your office. As such, your company has been experiencing several brownouts due to power grid problems (too much demand and not enough electricity). Fearing that your computers (especially the servers) could be damaged by these brownouts, your manager has asked you to find a solution to this problem. Which of the following would be the BEST device to recommend to your manager for computer protection?

UPS

You want to combine storage space from two different hard disks into a single logical storage unit on your Windows computer. Which of the following is the BEST step to perform?

Use dynamic disks and a spanned volume.

You are building a PC workstation and are ready to install a newer hard drive (HDD) into an empty drive bay in the PC case. Which of the following steps should you complete first?

Verify that the power supply and SATA cables can reach the HDD.

Which of the following Windows desktop components lets you create multiple desktop to organize availability for different sets of applications?

Virtual desktop

Annette has purchased a new external DVD drive to use with her PC. She inserts a DVD into the drive and, after several seconds, she receives an error message indicating that the drive is not accessible. What is the FIRST thing Annette should do to try to resolve the issue?

Wait a few seconds and try accessing the DVD again.

Which of the following is currently the most in-use operating system in the world?

Windows

What happens when you connect an external hard drive to a Windows PC?

Windows automatically assigns an available drive letter.

As the IT administrator for a small consulting firm, you want all the computers in the company office to be able to share files, printers, and local network resources. There are currently 15 computers in the office. Which of the following Windows features could you implement that would MOST closely match your network requirements?

Workgroup

You are an IT administrator who is troubleshooting a computer from within Windows Command Prompt. You are trying to execute the chkdsk command line tool, but it keeps failing. Which of the following command switches would give you the BEST information on how to run this command?

chkdsk /?

Use a connector and port that is neither L-shaped nor rectangular. Which of the following SATA devices is the BEST for these conditions?

eSATAp


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