Texas Roadhouse
What is the seat number of a guest on your left sitting closest to you if you are facing a wall?
1
What is the TXRH story?
Hand cut steaks, fall off the bone ribs, fresh baked bread, made from scratch side items and dressings, ice cold beers, and legendary margaritas
What does it mean to be check ready?
Having an updated/split if necessary check ready to print
When a guest orders a steak, what questions do you ask?
How would you like that cooked
Why is it important to read your guests?
IT shows we are respectful of guests' needs and treat them as individuals
What is the first time guest program?
Identifying and WOWing guests who have never eaten at Texas Roadhouse
When you take a childrens order what should you always ask
If the adults would like the childrens food to come out first or with the rest of the table.
Each table should be treated as?
Individuals
why is pre bussing important
It helps with faster table turns, it gives the guest more room to enjoy their dining experience and it reduces SA trips to and from the kitchen
Why is the pivot point system used?
It prevents auctioning food, helps food runners, assists the kitchen and makes splitting checks easier
While the guest enjoys their meals be ____,_____ and _____
Kind, courteous, and respectful
What are the 3 characteristics in engage
Knowledgeable, passionate, care/concern
What is our mission statement?
Legendary Food, Legendary Service
What should a server with heart always do when greeting a table?
Make eye contact and smile
What is service with heart?
Making sure a guests experience is legendary, doing more than is expected by the guest, and service that is friendly and fun
What are our core values
Passion, Partnership, integrity, and fun all with purpose
Before entrees arrive, when are drinks auto refilled?
When the glass is half full
What does 86 mean
an item is no longer available
You should show ____ to the guests by giving a heartfelt ___ with a ____
appreciation; thank you; smile
Don't ___ the obvious, ____ the obvious
ask, do
What are the 3 characteristics in respont
kind, courteous, respectful
What is not important when taking an order
memorization
What is a great way to demonstrate arrive?
personalize the guest's experience by being specific and personable
What is flagging
placing a bev nap in front of a guest to signify they have been greeted
What are the 3 characteristics in arrive
proud, present, attentive
An item has been overcooked and must be replaced with a new item is known as a
recook
In what ways can you be courteous and respectful while maintaining a table?
refill bread/peanuts, prebus, and remove trash
Who is responsible for cleaning and stocking the server alley
servers
Legendary service is
serving with heart, never having to ask; it's always there, and making the guest's day
What does in the weeds mean
someone is behind in their job duties and needs help
Placing ideas or steering a guest toward a product you think they will like is known as
suggestive selling
Visiting a table within 2 minutes/2 bites after food is delivered is known as
the check back
An item that is not cooked to the guest's satisfaction and must be placed back on the grill is known as a
upcook
It is important to show a sense of ______ with all guests
urgency
What should a server with heart do when delivering drinks?
use the drink name when giving it to a guest and ask if they would like a straw
If a guest has not ordered an entree and is looking over the menu 15 minutes after being seated, how would you respond?
Ask the guests if they have any questions and tell them about some of your favorites. Let them know there is no rush to order.
What is a great way to build regulars?
Attend to needs throughout their meal, be genuine and show appreciation and invite them back to see you
What dont you need to check when entrees are delivered
Full peanut buckets
What are the 3 characteristics in howdy
Fun, energetic, friendly
When clocking out with precent of tips should be claimed?
100%
Salads are delivered within
12-15 minutes
What is the greet time for a table?
15-45 seconds
What is the proper delivery time of drinks
2-3 minutes
What is the seat number of the guest sitting next to the wall on your right if you are facing the wall and there are 4 guests at the table
3
Deliver appetizers within?
6-8 minutes
What is needed to cash out?
A sales report with required signatures, all credit card receipts and cash due or cashlink shift report.
What are some key responses to use when a guest asks for something
Absolutely and my pleasure
What is the proper response when you are delivering food in a section that isn't yours and a guest requests an item?
Accommodate the guest's needs as if it was your own
When do you start asking a guest if they would like a refill
After entrees are deliverd
After guests have been seated what is the best way for a server with heart to approach the table?
Be friendly, energetic, and fun. Smile. Flag and inventory the table. Welcome your guests and give your name.
What does it mean to be a truly grateful server with heart?
Being genuine, showing appreciation, and giving a heartfelt thank you with a smile.
What items create the proper TXRH uniform?
Black TXRH shirt, maroon apron with NO stains, non frayed dark blue jeans, nametag, black/brown slip resistant shoes, black/brown belt and a smile
When delivering items to a table, you should always ____ and ____.
Deliver with pivot points and identify the items to the guest.
What should you ask yourself before a guest leaves?
Did I make their day
When dropping the check, what should be the focus
Dropping the check at the appropriate time and never rushing the guest
What is the best way to connect with your guests
Engage in real conversation and make a connection with guests
What of the following can help make a guest's day when you greet them?
Personalize your greeting, make a great first impression, recognize first time guests and have great menu knowledge
How can you make a guest's experience memorable?
Place the guest's needs first, don't ask the obvious do the obvious, and anticipate a guest's needs quickly
How can you be attentive while delivering drinks
Replace bev naps as needed and pre-bus empty glassware
How should you greet children at your tables
Say hello, ask the child's name, and make sure they have crayons and a coloring sheet.
What can help a server with heart suggest a specific drink?
Show drink menu
What are the main categories of salesmanship?
Suggestive selling, upselling and sharing
What should not be done during the check back
drop check
What are the 3 characteristics in thank you
genuine, memorable, grateful