Texas Roadhouse

What is the seat number of a guest on your left sitting closest to you if you are facing a wall?

1

What is the TXRH story?

Hand cut steaks, fall off the bone ribs, fresh baked bread, made from scratch side items and dressings, ice cold beers, and legendary margaritas

What does it mean to be check ready?

Having an updated/split if necessary check ready to print

When a guest orders a steak, what questions do you ask?

How would you like that cooked

Why is it important to read your guests?

IT shows we are respectful of guests' needs and treat them as individuals

What is the first time guest program?

Identifying and WOWing guests who have never eaten at Texas Roadhouse

When you take a childrens order what should you always ask

If the adults would like the childrens food to come out first or with the rest of the table.

Each table should be treated as?

Individuals

why is pre bussing important

It helps with faster table turns, it gives the guest more room to enjoy their dining experience and it reduces SA trips to and from the kitchen

Why is the pivot point system used?

It prevents auctioning food, helps food runners, assists the kitchen and makes splitting checks easier

While the guest enjoys their meals be ____,_____ and _____

Kind, courteous, and respectful

What are the 3 characteristics in engage

Knowledgeable, passionate, care/concern

What is our mission statement?

Legendary Food, Legendary Service

What should a server with heart always do when greeting a table?

Make eye contact and smile

What is service with heart?

Making sure a guests experience is legendary, doing more than is expected by the guest, and service that is friendly and fun

What are our core values

Passion, Partnership, integrity, and fun all with purpose

Before entrees arrive, when are drinks auto refilled?

When the glass is half full

What does 86 mean

an item is no longer available

You should show ____ to the guests by giving a heartfelt ___ with a ____

appreciation; thank you; smile

Don't ___ the obvious, ____ the obvious

ask, do

What are the 3 characteristics in respont

kind, courteous, respectful

What is not important when taking an order

memorization

What is a great way to demonstrate arrive?

personalize the guest's experience by being specific and personable

What is flagging

placing a bev nap in front of a guest to signify they have been greeted

What are the 3 characteristics in arrive

proud, present, attentive

An item has been overcooked and must be replaced with a new item is known as a

recook

In what ways can you be courteous and respectful while maintaining a table?

refill bread/peanuts, prebus, and remove trash

Who is responsible for cleaning and stocking the server alley

servers

Legendary service is

serving with heart, never having to ask; it's always there, and making the guest's day

What does in the weeds mean

someone is behind in their job duties and needs help

Placing ideas or steering a guest toward a product you think they will like is known as

suggestive selling

Visiting a table within 2 minutes/2 bites after food is delivered is known as

the check back

An item that is not cooked to the guest's satisfaction and must be placed back on the grill is known as a

upcook

It is important to show a sense of ______ with all guests

urgency

What should a server with heart do when delivering drinks?

use the drink name when giving it to a guest and ask if they would like a straw

If a guest has not ordered an entree and is looking over the menu 15 minutes after being seated, how would you respond?

Ask the guests if they have any questions and tell them about some of your favorites. Let them know there is no rush to order.

What is a great way to build regulars?

Attend to needs throughout their meal, be genuine and show appreciation and invite them back to see you

What dont you need to check when entrees are delivered

Full peanut buckets

What are the 3 characteristics in howdy

Fun, energetic, friendly

When clocking out with precent of tips should be claimed?

100%

Salads are delivered within

12-15 minutes

What is the greet time for a table?

15-45 seconds

What is the proper delivery time of drinks

2-3 minutes

What is the seat number of the guest sitting next to the wall on your right if you are facing the wall and there are 4 guests at the table

3

Deliver appetizers within?

6-8 minutes

What is needed to cash out?

A sales report with required signatures, all credit card receipts and cash due or cashlink shift report.

What are some key responses to use when a guest asks for something

Absolutely and my pleasure

What is the proper response when you are delivering food in a section that isn't yours and a guest requests an item?

Accommodate the guest's needs as if it was your own

When do you start asking a guest if they would like a refill

After entrees are deliverd

After guests have been seated what is the best way for a server with heart to approach the table?

Be friendly, energetic, and fun. Smile. Flag and inventory the table. Welcome your guests and give your name.

What does it mean to be a truly grateful server with heart?

Being genuine, showing appreciation, and giving a heartfelt thank you with a smile.

What items create the proper TXRH uniform?

Black TXRH shirt, maroon apron with NO stains, non frayed dark blue jeans, nametag, black/brown slip resistant shoes, black/brown belt and a smile

When delivering items to a table, you should always ____ and ____.

Deliver with pivot points and identify the items to the guest.

What should you ask yourself before a guest leaves?

Did I make their day

When dropping the check, what should be the focus

Dropping the check at the appropriate time and never rushing the guest

What is the best way to connect with your guests

Engage in real conversation and make a connection with guests

What of the following can help make a guest's day when you greet them?

Personalize your greeting, make a great first impression, recognize first time guests and have great menu knowledge

How can you make a guest's experience memorable?

Place the guest's needs first, don't ask the obvious do the obvious, and anticipate a guest's needs quickly

How can you be attentive while delivering drinks

Replace bev naps as needed and pre-bus empty glassware

How should you greet children at your tables

Say hello, ask the child's name, and make sure they have crayons and a coloring sheet.

What can help a server with heart suggest a specific drink?

Show drink menu

What are the main categories of salesmanship?

Suggestive selling, upselling and sharing

What should not be done during the check back

drop check

What are the 3 characteristics in thank you

genuine, memorable, grateful